Key Responsibilities and Required Skills for All Around Helper

🎯 Role Definition

The All Around Helper is a multi-skilled generalist who supports daily operations across facilities, maintenance, warehouse, and customer service functions. This role performs hands-on tasks such as preventative and reactive maintenance, material handling, basic carpentry and plumbing support, cleaning and sanitation, routine groundskeeping, and assisting tradespeople. The All Around Helper is expected to be flexible, safety-conscious, and able to prioritize tasks in dynamic environments while communicating clearly with supervisors and internal stakeholders.

Primary SEO keywords: All Around Helper, general helper, facilities assistant, maintenance helper, warehouse assistant, handyman assistant, custodian, groundskeeper.

📈 Career Progression

Typical Career Path

Entry Point From:

Entry-level general labor or warehouse associate roles (e.g., warehouse picker/packer, janitorial staff).
Trade apprenticeships or vocational training programs.
Customer service or retail operations roles with hands-on responsibilities.

Advancement To:

Facilities Technician / Maintenance Technician
Skilled Trades Apprentice (electrician, plumber, HVAC)
Shift Supervisor or Operations Lead (warehouse/facilities)
Groundskeeper or Custodial Supervisor

Lateral Moves:

Warehouse Material Handler
Custodian / Cleaning Specialist
Event Setup Technician

Core Responsibilities

Primary Functions

Perform daily preventative maintenance tasks—inspect building systems, change filters, check HVAC airflow, perform minor HVAC adjustments under supervision, and document findings to reduce downtime and extend asset life.
Complete routine building repairs such as patching drywall, replacing ceiling tiles, repairing door hardware, and installing shelving, following standard operating procedures and safety protocols.
Assist skilled tradespeople (electricians, plumbers, HVAC techs) by preparing work areas, pulling parts, holding lights/tools, and completing basic tasks like replacing fixtures, tightening loose connections, and clearing minor clogs.
Load and unload trucks, move heavy equipment and palletized goods safely using proper lifting techniques and material handling equipment; stage inventory for production or shipping and maintain accurate counts.
Operate basic power and hand tools (drills, saws, grinders, hand-held pressure washers) safely and perform routine tool maintenance, ensuring tools are secured and accounted for at shift end.
Perform scheduled janitorial duties including sweeping, mopping, trash removal, restroom cleaning and sanitizing, and replenishment of consumables to maintain clean, safe, and compliant workspaces.
Conduct groundskeeping and exterior maintenance: mowing, weeding, snow removal, clearing drains, and minor landscaping to preserve curb appeal and operational access.
Support facility safety programs by performing daily safety checks, maintaining clear aisles and exits, tagging damaged equipment, and reporting hazards or near-miss incidents to supervisors.
Perform basic painting and finishing work such as touch-ups, priming walls, staining wooden surfaces, and applying protective coatings to extend the longevity of facility assets.
Assist with small projects and remodels: demolish non-structural elements, assemble temporary partitions, pre-fabricate small components, and help coordinate deliveries and staging.
Handle custodial chemical and cleaning inventory: mix and apply cleaning agents per label instructions, maintain Safety Data Sheets (SDS) binder, and use appropriate PPE during chemical handling.
Complete routine mechanical tasks such as tightening belts and chains, lubricating bearings and hinges, and replacing minor mechanical components under guidance.
Maintain and organize maintenance storeroom: receive shipments, verify parts, label inventory, rotate stock, and prepare small purchase requests to prevent stockouts for frequent replacement items.
Support production or event teams by setting up furniture, staging equipment, assembling fixtures, and breaking down after events while following layout plans and timeframe constraints.
Respond to urgent facility requests and troubleshoot basic operational issues (lights out, clogged drains, HVAC complaints) to restore normal operations and escalate complex problems to trade specialists.
Perform basic electrical support tasks permitted by local regulations: replace fuses, bulbs, ballasts, and re-seat loose plugs and connectors while de-energizing circuits when required and following lockout/tagout procedures.
Maintain accurate daily logs and checklists in digital or paper form for assigned tasks, record completed repairs, and communicate any outstanding issues to the facilities manager.
Follow company sustainability initiatives such as recycling protocols, energy-saving measures (LED replacements, motion-sensor checks), and water-conservation practices.
Support inventory control by scanning incoming/outgoing items, verifying packing slips, preparing returns, and using basic warehouse management software or handheld scanners.
Conduct quality checks on completed maintenance or setup tasks to ensure work meets company standards and customer expectations; address punch-list items promptly.
Provide courteous, on-site customer service to employees, tenants, vendors, or customers—responding to requests, escorting contractors, and explaining follow-up timelines in a professional manner.
Assist with emergency response activities such as temporary repairs after weather events, securing access points, and supporting evacuation or sheltering procedures as directed by emergency plans.

Secondary Functions

Support ad-hoc data requests and exploratory data analysis.
Contribute to the organization's data strategy and roadmap.
Collaborate with business units to translate data needs into engineering requirements.
Participate in sprint planning and agile ceremonies within the data engineering team.
Assist with basic record keeping: filing work orders, updating tenant request logs, and organizing compliance documentation.
Train newer helpers or seasonal staff on routine procedures, safety expectations, and site-specific protocols.
Participate in scheduled safety and skills training sessions and maintain required certifications (e.g., forklift, PPE, confined space awareness) where applicable.

Required Skills & Competencies

Hard Skills (Technical)

Safe operation of material handling equipment: hand trucks, pallet jacks, and basic lift-assist devices (forklift certification preferred).
Proficient with common hand and power tools: drills, reciprocating saws, circular saws, impact drivers, and basic electrical testers (multimeter).
Basic HVAC, plumbing, and electrical troubleshooting (replace bulbs, fix leaking faucets, reset breakers) with ability to follow established repair procedures.
Experience with janitorial equipment: floor scrubbers, carpet extractors, pressure washers, and custodial chemical handling.
Basic carpentry and finish work: measuring, cutting, sanding, and installing trim or small framing elements.
Inventory and parts management experience: receiving, labeling, stock rotation, and basic use of inventory or warehouse management systems.
Ability to follow lockout/tagout (LOTO) and confined space procedures where required; understanding of OSHA or local workplace safety standards.
Basic computer literacy: email, company maintenance request software (CMMS), handheld scanners, and entering work orders into digital systems.
Familiarity with preventative maintenance checklists and basic reporting of KPIs related to uptime, response time, and work order completion.
Valid driver’s license and safe driving record when role requires driving company vehicles or transporting small equipment.

Soft Skills

Strong safety mindset with the ability to recognize hazards and proactively report or mitigate them.
Excellent problem-solving and troubleshooting skills with a can-do attitude and resourcefulness in the field.
Clear verbal and written communication to coordinate with supervisors, vendors, and customers.
Time management and prioritization under shifting daily demands and emergency requests.
Team player mentality; adaptable and willing to take on diverse tasks across departments.
High attention to detail for quality repairs, accurate documentation, and safe operations.
Customer-service orientation with tactful, professional interaction in tenant or employee-facing situations.
Reliability and punctuality with consistent follow-through on assigned tasks.
Physical stamina and manual dexterity for repetitive tasks, lifting, bending, and climbing ladders safely.
Initiative to identify improvement opportunities, suggest process improvements, and participate in continuous improvement activities.

Education & Experience

Educational Background

Minimum Education:

High school diploma or GED (or equivalent practical experience).

Preferred Education:

Vocational certificate, technical diploma, or associate degree in trades, facilities management, or a related field.
Certifications relevant to the role (e.g., OSHA 10/30, forklift/operator certification, basic electrical/plumbing coursework).

Relevant Fields of Study:

Facilities Management
Construction Trades / Building Maintenance
Logistics and Supply Chain
Mechanical or Electrical Technology

Experience Requirements

Typical Experience Range: 0–4 years of hands-on experience in general labor, facilities maintenance, custodial work, or warehouse operations.

Preferred:

1–3 years performing multi-trade maintenance, groundskeeping, or warehouse tasks in a commercial or industrial setting.
Demonstrated experience with preventative maintenance checklists, work order systems, and basic safety certifications.

If you want, I can tailor this document to a specific industry (retail, hospitality, manufacturing, or property management), local labor market keywords, or add a short job posting template using these responsibilities and skills.