Key Responsibilities and Required Skills for Amenity Coordinator

🎯 Role Definition

The Amenity Coordinator is the on-site or regional professional responsible for planning, operating and optimizing building and community amenities to deliver exceptional resident experiences, increase amenity utilization, protect asset value and support leasing goals. This role manages scheduling and booking systems, coordinates vendors and contractors, enforces amenity policies and health & safety standards, designs and executes programming and events, and acts as a primary point of contact for resident requests related to shared spaces (e.g., fitness centers, lounges, pools, conference rooms, pet areas and co-working spaces).

Key SEO phrases: Amenity Coordinator, resident amenities management, community event planning, vendor coordination for amenities, hospitality in multifamily housing.

📈 Career Progression

Typical Career Path

Entry Point From:

Leasing Consultant or Leasing Agent transitioning into amenity-focused duties.
Hospitality or Guest Services Associate with experience in events or concierge.
Facilities or Maintenance Assistant who has worked with shared spaces.

Advancement To:

Senior Amenity Manager or Amenity Director overseeing multiple properties/portfolios.
Community or Resident Services Manager with broader resident experience responsibilities.
Property Manager or Assistant Property Manager with combined operations and leasing responsibilities.

Lateral Moves:

Resident Experience Manager
Events & Marketing Coordinator (multifamily or hospitality)

Core Responsibilities

Primary Functions

Develop, implement and manage the day-to-day operations of community amenities (fitness centers, pools, clubrooms, coworking areas, pet facilities, game rooms, rooftop lounges), ensuring areas are safe, clean and fully operational for residents and guests.
Manage amenity reservation systems and booking calendars (including walk-in and online reservations), process requests, coordinate deposits and confirmations, and monitor utilization to prevent double-bookings and maximize access.
Plan, organize and execute a calendar of resident programming and events (social mixers, fitness classes, workshops, holiday events, resident appreciation programs) that drive engagement, retention and positive resident reviews.
Coordinate and oversee third-party vendors and contractors for amenity services such as pool and spa maintenance, fitness equipment servicing, landscaping for shared grounds, cleaning and turnover services, security, audiovisual and catering; manage scopes of work, SLAs and service quality.
Enforce amenity policies and resident conduct rules, respond to violations, document incidents, and partner with property management and security to resolve escalations while maintaining a service-oriented approach.
Conduct routine inspections and preventative maintenance checks of amenity spaces and equipment, report deficiencies to maintenance teams, prioritize repairs and follow up to ensure timely completion.
Develop, monitor and manage amenity-related budgets, purchase orders and expense tracking; reconcile invoices, obtain competitive bids and recommend cost-effective service solutions that maintain quality.
Serve as the primary resident liaison for amenity-related questions, complaints and special requests; deliver exceptional customer service through timely, empathetic and solution-focused communication.
Create, distribute and maintain up-to-date resident-facing communications and signage about amenity hours, rules, special events, closures and health and safety requirements via email, bulletin boards, building apps and social media.
Maintain inventory of amenity supplies and equipment (cleaning supplies, towels, pool chemicals, pool toys, fitness accessories), reorder proactively and negotiate with suppliers to optimize cost and supply continuity.
Build and analyze amenity usage metrics and KPI reports (occupancy, booking frequency, event attendance, NPS/feedback), identify trends and recommend programs or schedule changes to drive utilization and resident satisfaction.
Coordinate logistics for private resident events and third-party amenity rentals (contracts, deposits, setup/teardown, AV requirements, insurance documentation) and ensure compliance with property policies.
Train, schedule and supervise amenity staff and contractors (attendants, front desk associates, event staff), establish daily checklists, provide coaching and conduct performance reviews.
Collaborate closely with leasing and marketing teams to leverage amenities for tours, promotional campaigns and move-in incentives; prepare supporting collateral and amenity tours for prospective residents.
Implement and maintain amenity safety protocols (lifeguard scheduling or contractor oversight for pools, first aid readiness, incident reporting procedures) and coordinate safety trainings and certifications for staff.
Work with IT and access control teams to manage amenity access systems (fobs, mobile access, reservation-linked entry), troubleshoot resident access issues and ensure accurate access configurations.
Execute seasonal amenity plans including closures, deep cleans, reopening checklists, and vendor re-certifications (e.g., pool reopenings, winterizing outdoor spaces).
Lead amenity-related capital project coordination with property operations, architects and contractors for upgrades and renovations (scope definition, timing to minimize resident disruption, warranty documentation and punch-list completion).
Manage signage, wayfinding and amenity branding to ensure a consistent, welcoming resident experience; coordinate with external designers or marketing when required.
Respond to emergency situations impacting amenity spaces (chemical spills, equipment failures, safety incidents), follow emergency protocols, document actions and coordinate remediation.
Continuously benchmark amenities and programming against market competitors and industry best practices, recommend new amenities or service partnerships that will improve property positioning and revenue potential.

Secondary Functions

Assist Leasing and Resident Services teams during high-traffic leasing events and open houses by supporting amenity tours and demonstrations.
Compile monthly amenity performance reports and present insights to property leadership with recommended action plans.
Support onboarding and training for new community staff on amenity policies, reservation systems and resident engagement standards.
Coordinate sustainability initiatives for amenity operations such as waste reduction, energy-efficient lighting, eco-friendly cleaning supplies and water conservation for pools/landscaping.
Help develop amenity-related marketing content (social posts, flyers, resident newsletters) and collaborate with marketing to promote signature events.
Maintain amenity documentation including vendor contracts, service warranties, safety logs, certification records and warranty expiration schedules.
Assist property management with negotiating vendor contracts, processing amenity-related POs and ensuring timely invoice approvals.
Participate in community or portfolio-level committees focused on resident experience improvements and amenity standardization.

Required Skills & Competencies

Hard Skills (Technical)

Amenity scheduling and reservation platforms (BuildingLink, Yardi Voyager, ActiveBuilding, Amenify or similar).
Vendor management and contracting experience (RFP creation, SOW management, service-level oversight).
Basic facilities maintenance knowledge (pool chemical handling basics, HVAC/fan scheduling for amenity spaces, fitness equipment troubleshooting).
Budgeting and P&L awareness for amenity expense control, invoice reconciliation and purchase order management.
Event planning and logistics (vendor booking, AV coordination, guest lists, seating and safety capacity planning).
Customer Relationship Management (CRM) and resident communication tools (Salesforce, ResMan, property management portals).
Strong written communication skills for resident notices, policy documentation and marketing collateral.
Proficiency with Microsoft Office Suite (Excel for tracking and reporting, Outlook for scheduling, PowerPoint for presentations) and Google Workspace.
Inventory management and procurement processes (stock levels, reorder points, supplier negotiations).
Basic health and safety certifications or understanding (CPR/First Aid preferred, pool safety standards, local health department regulations).
Access control and security systems familiarity (fob management, building access exceptions, integration with reservation systems).
Data collection and reporting skills to track amenity KPIs, resident feedback and utilization statistics.

Soft Skills

Exceptional customer service and hospitality mindset with the ability to resolve conflicts calmly and diplomatically.
Strong organizational and multitasking abilities to manage concurrent events, bookings and vendor schedules.
Attention to detail for maintaining safety logs, inspection checklists and accurate reservation records.
Effective communication and interpersonal skills to interact with residents, vendors, contractors and internal teams.
Event-centered creativity and community-building aptitude to design programs that increase engagement.
Problem-solving and initiative-taking to address operational issues and improve processes.
Time management and prioritization under shifting resident and property needs.
Professional presence and discretion when handling resident personal requests and sensitive situations.
Team leadership and coaching skills when supervising attendants or seasonal staff.
Adaptability to high-paced property environments and seasonal variations in amenity usage.

Education & Experience

Educational Background

Minimum Education:

High school diploma or GED; equivalent combination of education and relevant work experience acceptable.

Preferred Education:

Associate or Bachelor's degree in Hospitality Management, Business Administration, Property Management, Event Management or related field.

Relevant Fields of Study:

Hospitality Management
Property Management / Real Estate
Business Administration
Event Management / Communications

Experience Requirements

Typical Experience Range:

1–4 years of direct experience in amenity coordination, resident services, hospitality, events or property operations.

Preferred:

2–5+ years of experience coordinating amenities, managing vendors and running resident events in multifamily residential or hospitality settings; demonstrated success in increasing amenity utilization and resident satisfaction.

If you're hiring for an Amenity Coordinator, this document provides a recruiter-ready, SEO-optimized summary of responsibilities, hard and soft skills, and typical education and experience to include in a job posting or screening guide.