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Key Responsibilities and Required Skills for Dynamics 365 Developer

💰 $ - $

ITSoftware DevelopmentDynamics 365CRMPower Platform

🎯 Role Definition

We are hiring a Dynamics 365 Developer responsible for designing, developing, configuring, integrating and supporting enterprise Dynamics 365 Customer Engagement and Power Platform solutions. This role focuses on custom plugin and workflow development, model-driven and canvas apps, integrations with third-party systems via REST/Web APIs, data migration and transformation, and CI/CD for Dynamics 365 deployments. The ideal candidate combines strong technical craftsmanship (C#, .NET, JavaScript/TypeScript, Dataverse, Power Platform) with pragmatic business-focused solution design, excellent communication with stakeholders, and experience delivering production-ready CRM solutions in Azure-hosted environments.

Key search terms: Dynamics 365 Developer, Dynamics CRM, Power Platform, Power Apps, Power Automate, Dataverse, plugins, custom workflow activities, C#, .NET, JavaScript, Azure DevOps, model-driven apps, integrations, CRM architect.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Junior Dynamics 365 Developer / CRM Developer
  • .NET Developer or Full-Stack Developer with CRM exposure
  • Power Platform Developer / Business Analyst transitioning to technical role

Advancement To:

  • Senior Dynamics 365 Developer / Lead CRM Developer
  • Dynamics 365 Solution Architect
  • Power Platform Practice Lead / Technical Architect

Lateral Moves:

  • Power Platform Consultant (Power Apps / Power Automate specialist)
  • Integration Engineer (API / Middleware / Azure Integration)
  • Business Systems Analyst (CRM strategy & governance)

Core Responsibilities

Primary Functions

  • Lead end-to-end development of Dynamics 365 CE (Sales, Customer Service, Field Service, Marketing) customizations and extensions, translating business requirements into scalable, secure, maintainable solutions.
  • Design and implement server-side plugins and custom workflow activities in C#/.NET following Microsoft best practices and the XRM SDK to enforce business logic and automate critical processes.
  • Build and maintain model-driven apps and canvas apps using Power Apps, ensuring responsive, accessible UI/UX aligned to stakeholder needs and organizational design patterns.
  • Create robust integrations between Dynamics 365 and external systems (ERP, eCommerce, financials, identity providers) using RESTful Web APIs, Azure Functions, Logic Apps, Service Bus, or middleware platforms.
  • Develop and consume Dynamics 365 Web API calls and SDK operations from client and server code; craft efficient OData/FetchXML queries and manage paging, filtering and performance considerations.
  • Implement Dataverse data models and advanced configuration (entities/tables, relationships, business rules, calculated & rollup fields) and enforce data integrity via code and configuration.
  • Execute complex data migration and ETL activities (mapping, cleansing, deduplication) using SSIS, KingswaySoft, Azure Data Factory, or custom migration tools to move legacy CRM data into Dynamics 365/Dataverse.
  • Build custom JavaScript/TypeScript client-side customizations for forms and views that enhance usability, perform client validation, and call server-side services securely.
  • Configure and extend Dynamics 365 security model (security roles, field-level security, teams, business units) to meet data access and compliance requirements.
  • Author and maintain solution packaging, managed/unmanaged solutions, and follow best practices for layering, patching, and publisher usage to support multi-environment ALM.
  • Create CI/CD pipelines for automated builds and releases of Dynamics 365 customizations and Power Platform components using Azure DevOps, GitHub Actions, or similar tools to accelerate delivery and reduce deployment risk.
  • Conduct unit, integration and end-to-end testing of custom components; create automated test cases where possible and support UAT with business stakeholders to validate acceptance criteria.
  • Perform performance tuning and troubleshooting for slow-running plugins, API calls, and import operations; profile and optimize queries, indexes, and code paths to ensure SLA compliance.
  • Provide ongoing production support, incident response, root-cause analysis and timely remediation for Dynamics 365 outages, regressions or data issues; document fixes and preventive measures.
  • Produce technical design documents, solution architecture diagrams, functional specifications and implementation notes that clearly communicate design decisions and trade-offs to technical and non-technical audiences.
  • Collaborate closely with Product Owners, Business Analysts, QA, and infrastructure teams to plan sprints, estimate work, refine user stories and deliver prioritized CRM capabilities on schedule.
  • Mentor junior developers and consultants; conduct code reviews, enforce code quality standards, and evangelize Dynamics 365/Power Platform best practices across the team.
  • Manage and coordinate environment provisioning, sandbox configurations and data refreshes; ensure production-ready governance, backup and rollback plans are in place.
  • Support upgrade assessments and plan for Dynamics 365 version updates, evaluating impacts of deprecated APIs, licensing changes, and required refactoring for newer platform capabilities.
  • Implement and validate telemetry, logging and monitoring for custom solutions (Application Insights, Azure Monitor) to proactively detect issues and measure usage patterns for continuous improvement.
  • Build Power Automate flows for integration, approval flows, and automation while assessing when low-code vs. pro-code approaches are appropriate for scalability and maintainability.
  • Develop and maintain role-specific documentation and training materials for end users and administrators; lead knowledge transfer sessions and post-release walkthroughs.
  • Ensure solutions meet enterprise security, compliance and accessibility standards; incorporate OAuth2, Azure AD authentication, secure token handling and appropriate encryption for data in transit and at rest.

Secondary Functions

  • Support ad-hoc reporting and data requests; collaborate with BI teams to expose Dataverse data to Power BI datasets and enable self-service analytics.
  • Contribute to the organization's CRM and Power Platform roadmap by identifying technical debt, proposing platform improvements and advising on licensing or architecture alternatives.
  • Assist business units in translating product and process needs into technical requirements, user stories and acceptance criteria that drive prioritized backlog items.
  • Participate in sprint planning, backlog grooming and other Agile ceremonies; provide accurate task estimates and highlight technical risks or dependencies.
  • Participate in pre-sales or scoping workshops to provide technical input on feasibility, effort estimates and integration approaches for prospective Dynamics 365 projects.
  • Support sandbox and UAT coordination including test data refreshes, environment configuration, and release readiness checks.
  • Maintain a shared repository of common utilities and reusable components (templated plugins, helper libraries, shared Power Automate connectors) to accelerate delivery.
  • Evaluate third-party ISV solutions and recommend additions or alternatives to extend Dynamics 365 capabilities while considering total cost of ownership.

Required Skills & Competencies

Hard Skills (Technical)

  • Dynamics 365 / Power Platform development (Dataverse, model-driven apps, canvas apps, Power Automate).
  • Strong C# and .NET (Framework and .NET Core) for plugin, custom workflow and integration development.
  • JavaScript and TypeScript for client-side form and web resource development; familiarity with modern frameworks (React, Angular) is a plus.
  • Dynamics 365 Web API, OData, FetchXML, SDK usage and optimization techniques.
  • Azure experience: Azure Functions, Logic Apps, Service Bus, API Management, and Azure DevOps for CI/CD pipelines.
  • Integration technologies and middleware experience (REST/SOAP APIs, OAuth2, JSON/XML parsing, KingswaySoft, SSIS, Azure Data Factory).
  • Data migration and ETL tools and techniques; experience with data cleansing, deduplication and legacy CRM imports.
  • Familiarity with solution management, solution layering, managed/unmanaged solutions and ALM best practices for Dynamics 365.
  • SQL Server knowledge (T-SQL queries, performance tuning) and Power BI for reporting and analytics integrations.
  • Experience with application monitoring, logging and diagnostics (Application Insights, Azure Monitor).
  • Strong understanding of Dynamics 365 security model, business units, teams and field-level security configuration.
  • Experience with automated testing frameworks and practices; unit tests, integration tests and UAT coordination.
  • Experience with CRM portals (Power Apps portals) and front-end technologies (HTML/CSS) for customer-facing scenarios.
  • Knowledge of Microsoft certifications and licensing models (e.g., Microsoft Certified: Dynamics 365 Developer Associate) and best-practice patterns.
  • Familiarity with source control (Git), branching strategies and code review processes.

Minimum required: Provide at least 10 of the above skills in hiring screens; ideal candidates will match most.

Soft Skills

  • Excellent stakeholder communication: translate technical trade-offs into business impact and articulate timelines clearly.
  • Strong problem-solving and analytical thinking with practical, production-focused solutions.
  • Team-oriented collaboration: ability to work closely with product owners, QA, UX and infrastructure teams.
  • Time management and prioritization: able to manage concurrent projects and urgent production incidents.
  • Detail-oriented with an emphasis on maintainability, security and testability in code and configuration.
  • Mentoring and leadership: coach junior developers and guide cross-functional teams on Dynamics 365 best practices.
  • Agile mindset: comfortable working in iterative delivery cycles and responding to changing priorities.
  • Customer-focused: design solutions that simplify end-user workflows and improve adoption.
  • Clear documentation skills: create readable design docs, runbooks, and training materials.
  • Continuous learning orientation: keeps up-to-date with Dynamics 365, Power Platform, and Azure feature releases and ecosystem changes.

Education & Experience

Educational Background

Minimum Education:

  • Bachelor's degree in Computer Science, Software Engineering, Information Systems, or related technical discipline; OR equivalent professional experience with Dynamics 365 development.

Preferred Education:

  • Master's degree in a technical or business technology field, OR relevant Microsoft certifications such as Microsoft Certified: Dynamics 365 Developer Associate, Power Platform Developer Associate or Azure Developer Associate.

Relevant Fields of Study:

  • Computer Science
  • Software Engineering
  • Information Systems / MIS
  • Business Information Technology
  • Cloud Computing / Enterprise Architecture

Experience Requirements

Typical Experience Range: 3–7 years of software development experience with 2–5 years specifically on Dynamics 365 / Power Platform.

Preferred: 5+ years of Dynamics 365 / Power Platform experience including multiple full lifecycle implementations, integrations with enterprise systems, and hands-on ALM/CI-CD experience using Azure DevOps or GitHub.

  • Demonstrated track record delivering CRM solutions in enterprise environments, experience with production support, and ability to lead technical design reviews.
  • Experience across Sales, Customer Service, Field Service or Marketing modules is advantageous, as is exposure to industry-specific extensions (manufacturing, healthcare, finance).
  • Prior experience in regulated environments (HIPAA, GDPR, SOX) or handling sensitive customer data is a plus.
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