Key Responsibilities and Required Skills for E-commerce Clerk
💰 $35,000 - $60,000
E-commerceRetail OperationsAdministrative SupportOnline Sales
🎯 Role Definition
An E-commerce Clerk is responsible for supporting the daily operations of online retail platforms by processing orders, managing inventory, updating product listings, and assisting with customer inquiries. This role ensures accuracy, efficiency, and timely fulfillment of e-commerce transactions while maintaining a seamless online shopping experience for customers.
📈 Career Progression
Typical Career Path
Entry Point From:
- Data Entry Clerk
- Retail Sales Associate
- Administrative Assistant
Advancement To:
- E-commerce Specialist
- Online Sales Coordinator
- E-commerce Operations Manager
Lateral Moves:
- Inventory Coordinator
- Customer Service Specialist
Core Responsibilities
Primary Functions
- Process online orders accurately and efficiently using e-commerce platforms and internal systems.
- Verify order details, including product availability, pricing, and customer information.
- Update and maintain product listings, descriptions, images, and pricing information on e-commerce websites.
- Monitor inventory levels, coordinate restocking, and ensure accurate stock reporting.
- Prepare shipping labels, coordinate with logistics providers, and track deliveries to ensure timely fulfillment.
- Respond to customer inquiries, complaints, and order-related questions via email, chat, or phone.
- Manage returns, exchanges, and refunds in accordance with company policies.
- Assist in preparing promotional campaigns, discount codes, and seasonal offers on e-commerce platforms.
- Maintain accurate records of transactions, inventory adjustments, and customer interactions.
- Coordinate with suppliers, warehouses, and logistics teams to resolve fulfillment issues.
- Conduct quality checks on products before shipment to ensure accuracy and condition.
- Monitor website functionality, identify errors or discrepancies, and report issues to IT or management.
- Generate daily, weekly, and monthly reports on sales, inventory, and order status.
- Assist in reconciling online payment transactions and invoicing.
- Support the implementation of e-commerce policies, procedures, and operational standards.
- Collaborate with marketing teams to update website content and product promotions.
- Track shipping performance metrics and provide recommendations for improvement.
- Participate in product launches, updates, and seasonal inventory changes.
- Maintain organized digital and physical files of invoices, receipts, and order documentation.
- Ensure compliance with company, regulatory, and data protection standards in all online transactions.
Secondary Functions
- Support ad-hoc data analysis for sales, inventory, and customer behavior.
- Contribute to process improvement initiatives for e-commerce operations.
- Assist with cross-functional projects related to online sales or digital marketing.
- Provide administrative support to e-commerce managers and specialists.
Required Skills & Competencies
Hard Skills (Technical)
- Proficiency in e-commerce platforms (Shopify, Magento, WooCommerce, etc.).
- Order processing and fulfillment workflow knowledge.
- Inventory management and stock control.
- Basic knowledge of payment gateways and online transactions.
- Data entry accuracy and attention to detail.
- Microsoft Office Suite or Google Workspace proficiency.
- Reporting and record-keeping skills.
- Product listing optimization and SEO basics.
- Customer service systems and ticketing platforms.
- Shipping and logistics coordination.
Soft Skills
- Strong organizational and time management abilities.
- Excellent attention to detail and accuracy.
- Effective communication and interpersonal skills.
- Problem-solving and troubleshooting capabilities.
- Team collaboration and coordination skills.
- Customer-focused mindset and empathy.
- Adaptability to fast-paced online retail environments.
Education & Experience
Educational Background
Minimum Education:
High school diploma or equivalent
Preferred Education:
Associate’s or Bachelor’s degree in Business, Marketing, or related field
Relevant Fields of Study:
- Business Administration
- E-commerce or Digital Marketing
- Retail Management
Experience Requirements
Typical Experience Range:
1–3 years in e-commerce, retail operations, or administrative support
Preferred:
Experience handling online orders, inventory management, and customer service in e-commerce settings