Key Responsibilities and Required Skills for E-Learning Coordinator

🎯 Role Definition

The E-Learning Coordinator oversees the design, implementation, and continuous improvement of online and blended learning experiences. This role administers the Learning Management System (LMS), converts instructor-led content into interactive digital courses using authoring tools, manages course lifecycle (development, QA, publishing, and retirement), and provides user support and analytics to improve learner outcomes. The coordinator partners with subject matter experts (SMEs), stakeholders, and vendors to ensure content is pedagogically sound, accessible (WCAG), SCORM/xAPI-compliant, and aligned with organizational learning objectives.

Core SEO & LLM keywords: E-Learning Coordinator, LMS administration, instructional design, SCORM, xAPI, Articulate Storyline, Moodle, Canvas, learning analytics, online course development, blended learning, accessibility.

📈 Career Progression

Typical Career Path

Entry Point From:

Instructional Designer / Junior Instructional Designer
Training Coordinator / Training Specialist
LMS Administrator / Learning Technology Assistant

Advancement To:

Senior E-Learning Coordinator / E-Learning Manager
Learning & Development Manager / Head of Learning Technology
Director of Learning & Development / Learning Experience Architect

Lateral Moves:

Instructional Designer (senior)
Learning Experience Designer / UX for Learning
Training Project Manager

Core Responsibilities

Primary Functions

Manage the organization’s Learning Management System (LMS) — including course provisioning, user account management, permission roles, enrollment workflows, SCORM and xAPI package uploads, and system configuration to support multiple learning modalities.
Lead end-to-end digital course development: translate learning objectives into course outlines, build storyboards, develop interactive modules using authoring tools (Articulate Storyline, Rise, Adobe Captivate, Lectora) and ensure alignment with instructional design best practices.
Collaborate closely with subject matter experts (SMEs) to scope course content, review technical accuracy, sequence learning, and convert classroom content into engaging e-learning and blended learning experiences.
Conduct rigorous quality assurance (QA) and user acceptance testing across browsers and devices (desktop, tablet, mobile) to ensure SCORM/xAPI packages and multimedia assets function reliably and track learner interactions correctly.
Maintain a prioritized e-learning development backlog and manage multiple concurrent course development projects using project management tools (Asana, Jira, Trello), timelines, milestones, and resource allocation.
Configure and maintain learning pathways, competencies, certifications, and automated enrollment rules in the LMS to support compliance training, role-based learning, and professional development programs.
Implement and manage assessment strategies including quizzes, knowledge checks, surveys, assignments, rubric evaluation, and certificate issuance to validate learning outcomes and compliance.
Gather and analyze learning analytics from the LMS (completion rates, assessment scores, time-on-task, xAPI statements) and produce actionable reports and dashboards for stakeholders to improve content and learner engagement.
Provide tiered user support and troubleshooting for learners, instructors, and administrators — resolving LMS issues, course playback errors, enrollment problems, and SCORM tracking anomalies through ticketing systems and knowledge-base updates.
Design and deliver train-the-trainer sessions, facilitator guides, job aids, and onboarding materials for internal stakeholders and external partners to ensure consistent course delivery and adoption.
Manage multimedia production workflows: scriptwriting, recording, basic audio/video editing, captioning, and media compression to optimize learning content for streaming and offline delivery while ensuring accessibility.
Ensure all e-learning content meets accessibility standards (WCAG 2.1), including alternative text, keyboard navigation, color contrast, closed captioning, and accessible assessment formats, collaborating with accessibility specialists when needed.
Administer user roles, group hierarchies, and SSO/LMS integrations (SAML, SCIM) with HRIS, identity providers, and third-party platforms to maintain secure access, data synchronization, and single sign-on experiences.
Implement and maintain xAPI/Tin Can tracking where advanced learning analytics are required, and manage learning record store (LRS) integrations to capture informal, experiential, and offline learning activities.
Coordinate with vendors and contractors for external course content, SCORM conversion, LMS managed services, and multimedia production — negotiate scopes, manage SLAs, and review deliverables for quality and fit.
Create, maintain, and publish the course catalog and learning pathways; implement lifecycle management processes for content versioning, archiving, and retirement to reduce technical debt and ensure currency.
Monitor compliance training programs, maintain audit-ready records of completions/certifications, escalate non-compliance cases, and provide reporting for regulatory and internal audit purposes.
Optimize course performance and learner engagement through A/B testing, iterative updates, microlearning modules, and performance support interventions based on analytics and feedback loops.
Maintain detailed documentation including LMS standard operating procedures, authoring templates, storyboard libraries, accessibility checklists, and release notes to support scale and knowledge transfer.
Drive continuous improvement initiatives by collecting learner and stakeholder feedback, conducting post-launch reviews, and implementing prioritized improvements to content, navigation, and delivery workflows.
Oversee content localization and translation workflows for multi-lingual audiences, ensuring culturally appropriate adaptations and functional testing in localized LMS instances.
Support budgeting and procurement for e-learning tools, content subscriptions, cloud storage, and vendor contracts, and track costs associated with course development and platform maintenance.
Stay current on e-learning best practices, emerging technologies (AR/VR, adaptive learning), authoring tool updates, and LMS feature releases to recommend innovations and roadmap improvements.

Secondary Functions

Provide ad-hoc custom reports and exploratory analytics for leaders to inform learning strategy, workforce planning, and training ROI studies.
Contribute to the organization’s digital learning strategy and roadmap, aligning e-learning initiatives to business goals and performance metrics.
Partner with HR, Compliance, IT, and Business Units to translate organizational training needs into LMS configurations, content pipelines, and technical requirements.
Participate in sprint planning, agile ceremonies, and cross-functional project meetings to coordinate release schedules, manage dependencies, and support continuous deployment of learning assets.

Required Skills & Competencies

Hard Skills (Technical)

Proven LMS administration skills (Moodle, Canvas, Blackboard, Cornerstone, Workday Learning or similar) including user management, course lifecycle, and reporting.
Deep working knowledge of SCORM and xAPI/Tin Can standards and practical experience packaging and troubleshooting SCORM/xAPI content.
Proficiency with e-learning authoring tools: Articulate Storyline & Rise, Adobe Captivate, Lectora, or equivalent.
Experience with video & audio production workflows and basic editing tools (Camtasia, Adobe Premiere Rush, Audacity) and captioning workflows.
Strong instructional design fundamentals: ADDIE/Backward Design, learning objectives, assessment design, and microlearning best practices.
Familiarity with HTML/CSS and basic web troubleshooting to support content rendering and embed custom interactions.
Ability to build reports and dashboards using LMS-native analytics, Excel, Google Sheets, or BI tools (Power BI, Tableau) to measure learning impact.
Experience with LMS integrations: SSO (SAML, OAuth), HRIS connectors, LRS integrations, and REST APIs for automation.
Knowledge of accessibility standards (WCAG 2.0/2.1), accessible design for e-learning, and testing tools for compliance.
Project management skills: creating Gantt timelines, managing dependencies, and using tools like Asana, Jira, Trello, or MS Project.
Familiarity with version control for content assets, content repositories, and digital asset management systems.

Soft Skills

Strong stakeholder management and communication: present technical details to non-technical audiences, negotiate priorities, and influence cross-functional partners.
Detail-oriented with excellent QA instincts and the ability to spot design, tracking, and accessibility issues.
Analytical mindset: interpret learning metrics, identify trends, and recommend evidence-based improvements.
Customer-service orientation: patient, responsive, and able to support diverse learner populations with empathy.
Time management and multitasking: manage multiple projects and competing deadlines while maintaining quality.
Creative problem solving and adaptability: rapid prototyping, iterative improvement, and hands-on troubleshooting under time constraints.
Facilitation and training skills for delivering workshops, train-the-trainer sessions, and onboarding for instructors and admins.
Collaboration and teamwork: work closely with SMEs, multimedia producers, IT, and HR to deliver integrated learning solutions.
Continuous learner attitude: stays current on e-learning trends, authoring tools, and learning science.
Ethical handling of learner data and respect for privacy and security practices.

Education & Experience

Educational Background

Minimum Education:

Bachelor’s degree in Instructional Design, Educational Technology, Learning & Development, Education, Communications, or related field.

Preferred Education:

Master’s degree in Instructional Design, Learning Sciences, Educational Technology, or MBA with focus on HR/L&D is advantageous.
Certifications such as ATD Certificate, Certified Professional in Learning and Performance (CPLP), or vendor-specific LMS/admin certifications add value.

Relevant Fields of Study:

Instructional Design / Learning Design
Educational Technology / Learning Sciences
Communications, Multimedia Production, Human Resources

Experience Requirements

Typical Experience Range: 2–5 years of practical experience in e-learning development, LMS administration, or instructional design roles.

Preferred:

3–5+ years of demonstrated experience managing enterprise LMS instances, developing SCORM/xAPI content, and delivering measurable online learning programs.
Prior experience in regulated industries (healthcare, finance, pharma) or large multi-site organizations is a plus.