Key Responsibilities and Required Skills for E-Learning Facilitator

🎯 Role Definition

Are you passionate about creating dynamic and impactful virtual learning experiences? This role requires a dedicated and energetic E-Learning Facilitator to join our forward-thinking Learning and Development team. In this pivotal role, you will be the face of our online training programs, responsible for bringing our curriculum to life in a virtual setting. You will guide learners through their digital journey, fostering an interactive and supportive community, ensuring high levels of engagement, and mastering the technology that makes it all possible. If you excel at connecting with people through a screen and have a knack for making complex topics accessible and exciting, this is the opportunity for you to shape the future of learning within our organization.

📈 Career Progression

Typical Career Path

Entry Point From:

Corporate Trainer
Teacher / K-12 or Higher-Ed Educator
Instructional Design Assistant
Human Resources Coordinator

Advancement To:

Senior E-Learning Facilitator / Lead Facilitator
Learning and Development (L&D) Manager
Instructional Designer
Training Program Manager

Lateral Moves:

Learning Technologist
Curriculum Developer
Organizational Development Specialist

Core Responsibilities

Primary Functions

Deliver engaging, interactive, and effective synchronous (live) virtual training sessions using platforms like Zoom, MS Teams, and Webex.
Facilitate asynchronous learning activities, guiding discussions, and providing timely feedback on forums and assignments within the Learning Management System (LMS).
Manage all aspects of the virtual classroom environment, including setting up sessions, managing breakout rooms, launching polls, and monitoring chat to drive learner participation.
Act as the primary technical support contact for learners before and during live sessions, troubleshooting issues related to audio, video, and platform access.
Adapt and repurpose existing instructor-led training (ILT) materials for effective delivery in a virtual or blended learning format.
Monitor learner progress, engagement, and performance, providing regular reports and insights to L&D leadership and stakeholders.
Collaborate closely with Instructional Designers and Subject Matter Experts (SMEs) to review content, practice delivery, and ensure learning objectives are met.
Administer and manage course enrollments, completions, assessments, and certifications within the company's LMS (e.g., Cornerstone, Moodle, Docebo).
Foster a positive, inclusive, and collaborative online learning community where learners feel comfortable participating and sharing.
Conduct pre-session "tech checks" and orientation sessions to ensure participants are prepared and comfortable with the virtual learning technology.
Coach and provide constructive feedback to learners and other facilitators to enhance skill development and knowledge retention.
Maintain a deep understanding of our virtual facilitation platforms and stay current with new features and best practices for their use.
Develop and maintain facilitator guides, job aids, and other support materials to ensure a consistent and high-quality learning experience.
Pilot new virtual training programs and provide detailed feedback to the design team for refinement and improvement.
Manage all communications with participants, including pre-course announcements, mid-course reminders, and post-course follow-up and resource sharing.
Analyze feedback from course evaluations and learner surveys to identify trends, measure program effectiveness, and recommend enhancements.
Produce and moderate large-scale webinars and virtual events, ensuring a smooth and professional experience for all attendees.
Curate and organize relevant learning content, articles, videos, and resources to supplement formal training programs.
Partner with business leaders to understand performance gaps and ensure that facilitation and learning solutions align with strategic business objectives.
Assist in the creation of simple micro-learning assets, such as short instructional videos or interactive PDFs, to support learning reinforcement.
Uphold and champion adult learning principles in all facilitation activities to maximize the impact and applicability of the training.

Secondary Functions

Support the instructional design team by reviewing and providing feedback on new learning content and materials.
Contribute to the evolution of the organization's overall Learning & Development strategy and digital learning roadmap.
Assist with the internal marketing and promotion of upcoming learning programs to drive enrollment and awareness.
Participate in cross-functional projects and agile teams focused on employee development, engagement, and performance improvement initiatives.

Required Skills & Competencies

Hard Skills (Technical)

High level of proficiency with virtual classroom and webinar platforms (Zoom, Microsoft Teams, Webex, Adobe Connect).
Hands-on experience with Learning Management Systems (LMS) such as Cornerstone, Canvas, Moodle, or similar platforms for administration and reporting.
Familiarity with e-learning authoring tools (Articulate 360, Adobe Captivate) for content review and minor edits.
Expertise in using interactive and collaborative online tools like Miro, Mural, Mentimeter, and Kahoot! to boost engagement.
Strong proficiency in Microsoft Office Suite (especially PowerPoint) and Google Workspace for creating and managing training materials.
Basic video editing skills and experience with software like Camtasia or Vyond for creating supplementary learning assets.
Ability to provide real-time technical troubleshooting for common user issues related to connectivity, audio, and software.
Solid understanding of adult learning theory and instructional design models (ADDIE, SAM).
Experience creating and administering surveys, quizzes, and assessments using tools like SurveyMonkey or Microsoft Forms.
Knowledge of accessibility standards (WCAG) for digital content is a significant plus.

Soft Skills

Exceptional virtual presence with outstanding verbal and non-verbal communication skills.
Superior presentation and public speaking abilities, with a talent for making content engaging and relatable.
Excellent active listening skills and the ability to manage group dynamics in a virtual setting.
Strong organizational and time-management skills to juggle multiple sessions and administrative tasks.
High degree of adaptability and composure to handle unexpected technical glitches or changes in direction.
Empathy and patience to support learners with varying levels of technical proficiency and confidence.
A collaborative mindset with a proven ability to work effectively with SMEs, designers, and stakeholders.
Creative problem-solving skills to keep learners engaged and overcome challenges in the virtual environment.

Education & Experience

Educational Background

Minimum Education:

Bachelor's Degree

Preferred Education:

Master's Degree in a relevant field or professional certifications (e.g., CPTD, Virtual Training & Facilitation Certificate).

Relevant Fields of Study:

Education or Adult Learning
Instructional Design or Technology
Human Resources or Organizational Development
Communications

Experience Requirements

Typical Experience Range:

3-5 years of experience in a facilitation role, with at least 2 years focused on delivering virtual instructor-led training (vILT).

Preferred:

Experience facilitating to diverse, global audiences in a corporate environment.
A proven track record of receiving positive learner feedback and demonstrating measurable training impact.