Key Responsibilities and Required Skills for E-Learning Supervisor

🎯 Role Definition

As our E-Learning Supervisor, you will be the cornerstone of our digital education strategy, championing innovative learning solutions that empower our workforce. You will lead a talented team of instructional designers and content creators, guiding them to produce high-impact, engaging, and scalable online learning experiences. This position requires a unique blend of leadership, technical expertise in learning technologies, and a deep passion for adult learning principles. You will manage our Learning Management System (LMS), oversee the full lifecycle of e-learning projects, and collaborate across departments to ensure our training initiatives align directly with key business objectives and drive measurable performance improvements.

📈 Career Progression

Typical Career Path

Entry Point From:

Senior Instructional Designer
LMS Administrator / Specialist
Senior Corporate Trainer with a focus on technology

Advancement To:

Learning & Development Manager
Director of Digital Learning
Senior Manager, Talent Development

Lateral Moves:

Training Manager (Blended/ILT Focus)
HRIS Manager
Organizational Development Consultant

Core Responsibilities

Primary Functions

Supervise, mentor, and evaluate the performance of a team of instructional designers and e-learning developers, fostering a collaborative and high-performing team environment.
Oversee the daily administration, configuration, and strategic management of the corporate Learning Management System (LMS) to ensure optimal functionality, user experience, and data integrity.
Lead the end-to-end project management of all e-learning initiatives, from initial needs analysis and scope definition through to development, deployment, and post-launch evaluation.
Develop and execute a comprehensive digital learning strategy that aligns with the organization's goals, focusing on creating scalable and sustainable training solutions.
Partner with department heads, subject matter experts (SMEs), and key stakeholders to identify performance gaps and translate complex business needs into effective, engaging learning objectives.
Establish and enforce rigorous quality assurance standards for all instructional materials, ensuring they adhere to best practices in adult learning, instructional design, and brand guidelines.
Continuously research, evaluate, and pilot emerging learning technologies, authoring tools, and industry trends to drive innovation and enhance the effectiveness of our training programs.
Design and manage a robust reporting framework to track, analyze, and communicate key learning metrics, including learner engagement, course completion rates, and the business impact (ROI) of training.
Manage the e-learning course catalog, including curriculum architecture, content lifecycle management, and ensuring all training materials remain current, accurate, and relevant.
Act as the primary technical point of contact for troubleshooting complex issues related to the LMS, SCORM/xAPI content, and other learning technologies.
Direct the design and development of a wide range of interactive learning assets, including e-learning modules, instructional videos, job aids, simulations, and virtual instructor-led sessions.
Review and approve storyboards, scripts, and multimedia elements to ensure instructional soundness and alignment with project goals before development begins.
Develop and implement strategies for learner engagement, such as gamification, social learning, and microlearning, to increase knowledge retention and application.
Manage relationships and contracts with external e-learning vendors, content libraries, and technology partners to supplement internal capabilities.
Ensure all digital learning content is developed in compliance with accessibility standards (e.g., WCAG 2.1) to provide an equitable learning experience for all employees.
Lead projects focused on converting traditional instructor-led training (ILT) materials into effective blended or fully online learning programs.
Provide regular coaching, feedback, and professional development opportunities to team members to build their skills and advance their careers.
Champion a learner-centric design philosophy across the organization, advocating for intuitive and seamless user experiences within all digital learning platforms.
Assist in the development and management of the annual L&D budget, specifically for e-learning technology, tools, and content development.
Facilitate change management efforts related to the rollout of new learning systems, tools, and methodologies to ensure successful adoption across the enterprise.
Collaborate with the IT department to ensure the security, stability, and integration of learning platforms with other corporate systems.

Secondary Functions

Support ad-hoc reporting requests from leadership on training completion, compliance, and impact.
Contribute to the organization's overall Learning & Development strategy and long-term roadmap.
Collaborate with HR and business units to align e-learning initiatives with performance management and talent development goals.
Participate in agile project management ceremonies for curriculum development sprints and other team projects.

Required Skills & Competencies

Hard Skills (Technical)

Expert proficiency in Learning Management System (LMS) administration (e.g., Cornerstone, Docebo, Moodle, Canvas).
Advanced mastery of e-learning authoring tools, particularly Articulate Storyline 360 and Adobe Captivate.
Strong practical knowledge of instructional design models and learning theories (e.g., ADDIE, SAM, Bloom's Taxonomy, Gagne's Nine Events).
Deep understanding of e-learning standards, including SCORM (1.2/2004), AICC, and xAPI (Tin Can API).
Proficiency in using project management software (e.g., Jira, Asana, MS Project) to manage complex development cycles.
Experience with multimedia development tools for video and audio editing (e.g., Camtasia, Adobe Premiere Pro, Audition).
Strong data analysis and visualization skills to create insightful reports on learning effectiveness and ROI.
Knowledge of digital content accessibility standards (WCAG 2.1 AA) and their practical application.
Familiarity with virtual classroom and webinar platforms (e.g., Zoom, Microsoft Teams, Webex).
Basic understanding of HTML and CSS for minor LMS portal customization and course troubleshooting.
Experience managing vendor relationships and third-party content integrations.

Soft Skills

Exceptional Leadership and Team Mentorship
Advanced Project Management and Organizational Skills
Superior Communication (Written, Verbal, and Presentation)
Stakeholder Management and Influencing
Strategic and Critical Thinking
Creative Problem-Solving
Adaptability and Learning Agility
Collaboration and Relationship Building
Strong Analytical Acumen

Education & Experience

Educational Background

Minimum Education:

Bachelor's Degree

Preferred Education:

Master's Degree

Relevant Fields of Study:

Instructional Design
Educational Technology
Adult Learning
Human Resources
Organizational Development

Experience Requirements

Typical Experience Range: 5-7 years of progressive experience in instructional design and e-learning development.

Preferred: 2+ years in a supervisory or team lead capacity within a corporate Learning & Development or e-learning team. Proven experience managing an enterprise-level LMS.