E-Tax Officer | Torchora

🎯 Role Definition

As an E-Tax Officer, you will be a pivotal member of the digital tax administration team, responsible for managing and optimizing the electronic tax ecosystem. You will serve as the bridge between tax policy and technology, ensuring that our e-filing portals, payment systems, and digital audit tools are effective, secure, and user-friendly. Your work will directly impact national revenue collection, enhance taxpayer compliance, and contribute to the ongoing digital transformation of our public finance services. This role requires a unique combination of analytical rigor, technical aptitude, and a strong commitment to public service and integrity.

📈 Career Progression

Typical Career Path

Entry Point From:

Junior Tax Accountant / Tax Preparer
Finance or Accounting Graduate
IT Support Analyst (with a focus on financial systems)

Advancement To:

Senior E-Tax Officer / Digital Audit Specialist
Tax Technology Manager
Tax Policy Advisor

Lateral Moves:

Forensic Accountant
Financial Systems Analyst
Data Analyst (Finance/Revenue)

Core Responsibilities

Primary Functions

Conduct comprehensive digital audits and examinations of individual and corporate tax returns to ensure compliance with all relevant tax laws and regulations.
Analyze large, complex datasets from e-filing systems using data analytics tools (like SQL, Power BI, or advanced Excel) to identify patterns of non-compliance, tax evasion, and fraudulent activity.
Manage the end-to-end lifecycle of electronically filed tax returns, including validation, processing, assessment, and the issuance of refunds or notices.
Provide expert guidance and high-quality support to taxpayers and their representatives through digital channels, such as secure portals, email, and live chat, on matters of e-filing and tax obligations.
Utilize specialized tax administration software and CRM systems to manage a portfolio of cases, track interactions, and ensure timely resolution in line with service level agreements.
Interpret and apply complex tax legislation, administrative rulings, and court precedents to specific cases within the digital tax environment.
Prepare detailed and legally sound digital case files, audit reports, and notices of assessment, ensuring all findings are thoroughly documented and supported by evidence.
Collaborate with IT, UX, and software development teams to test, troubleshoot, and provide user-centric feedback on new and existing e-tax platforms and taxpayer-facing applications.
Develop and refine risk-based assessment models and algorithms to automatically score and prioritize tax returns for digital examination and human review.
Represent the revenue authority in dispute resolution processes, including formal objections and appeals, by preparing robust arguments and evidence files.
Stay abreast of emerging trends in tax technology (FinTech), digital economies, cryptocurrencies, and international e-commerce to inform and adapt compliance strategies.
Ensure the absolute integrity, security, and confidentiality of sensitive taxpayer data in accordance with data protection regulations (e.g., GDPR) and internal security protocols.

Secondary Functions

Liaise with financial institutions, other government agencies, and third-party data providers to electronically verify taxpayer information and support compliance activities.
Contribute to the development and delivery of training programs and documentation for internal staff and external stakeholders on the use of new e-tax systems and procedures.
Monitor and manage electronic payment channels, assisting in the reconciliation of transactions and resolving payment allocation discrepancies in taxpayer accounts.
Perform risk and control assessments on digital tax processes to identify operational vulnerabilities and recommend mitigating controls and process improvements.
Draft clear, concise, and user-friendly public communication materials, including website content, FAQs, and user guides, to promote taxpayer self-service and understanding.
Support ad-hoc data requests and perform exploratory analysis to provide insights for policy-making and strategic planning.
Participate in cross-functional projects aimed at advancing the digital transformation roadmap of the tax administration.
Review and validate taxpayer registration, deregistration, and account modification requests submitted through online portals.
Analyze and process taxpayer requests for penalty waivers, installment arrangements, and other forms of administrative relief submitted electronically.

Required Skills & Competencies

Hard Skills (Technical)

Tax Legislation & Policy: Deep understanding of national and local tax laws, regulations, and compliance requirements.
Data Analytics: Proficiency with tools such as SQL, Advanced Excel (Power Query, Pivot Tables), Power BI, or Tableau for data manipulation and analysis.
Taxation Software: Experience with government tax administration systems (e.g., SAP Tax and Revenue Management, GenTax) or professional tax preparation software.
Digital Auditing Techniques: Knowledge of computer-assisted audit techniques (CAATs) and digital forensics for financial investigation.
E-Filing & Portal Management: Familiarity with the architecture and workflow of electronic tax filing and taxpayer self-service portals.
Financial Accounting: Strong grasp of accounting principles (e.g., GAAP, IFRS) to analyze financial statements and business records.
Cybersecurity Awareness: Understanding of data privacy principles and best practices for handling sensitive personal and financial information.

Soft Skills

Analytical & Critical Thinking: Exceptional ability to dissect complex financial information, identify discrepancies, and draw logical conclusions.
Attention to Detail: Meticulous approach to reviewing data and documentation to ensure accuracy and completeness.
Integrity & Ethics: Unquestionable personal and professional integrity, with a strong commitment to fairness and ethical conduct.
Communication Skills: Excellent written and verbal communication skills to clearly explain complex tax matters to a non-expert audience.
Problem-Solving: Proactive and resourceful in identifying issues, evaluating solutions, and implementing effective resolutions.
Adaptability: Ability to thrive in a fast-paced environment with evolving technologies and changing regulations.
Customer Service Orientation: A patient and empathetic approach to assisting taxpayers and resolving their issues effectively.

Education & Experience

Educational Background

Minimum Education:

Bachelor's degree in a relevant field.

Preferred Education:

Master’s Degree in Taxation, Accounting, or a related field.
Professional certification such as Certified Public Accountant (CPA), Chartered Tax Adviser (CTA), or Certified Fraud Examiner (CFE).

Relevant Fields of Study:

Accounting
Finance
Law
Business Administration
Information Systems
Economics

Experience Requirements

Typical Experience Range: 2-7 years of experience in a tax, audit, or accounting role.

Preferred: Direct experience working in a public sector revenue agency, a "Big Four" accounting firm's tax technology division, or a corporate finance department with a focus on tax compliance.