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Footwear Sales Outfitter

💰 $15 - $22 per hour

RetailSalesCustomer Service

🎯 Role Definition

As a Footwear Sales Outfitter, you are the ultimate guide for our customers' footwear journey. You are more than a salesperson; you are a problem-solver and a trusted advisor. Your primary mission is to connect with customers, understand their unique needs for work, sport, or leisure, and use your expert knowledge to recommend the ideal footwear solution. This role requires a passion for footwear, a dedication to service, and the drive to meet and exceed sales goals. You will be a key player in creating a welcoming and engaging department, ensuring every customer leaves with the right fit and a positive, lasting impression of our brand.

📈 Career Progression

Typical Career Path

Entry Point From:

  • General Retail Associate
  • Cashier
  • Stock Associate

Advancement To:

  • Footwear Department Lead / Supervisor
  • Assistant Store Manager
  • Brand Merchandiser

Lateral Moves:

  • Apparel Sales Specialist
  • Sporting Goods Outfitter
  • Customer Service Lead

Core Responsibilities

Primary Functions

  • Deliver a world-class customer service experience by greeting and engaging every customer with a positive and knowledgeable approach.
  • Utilize specialized fitting techniques and tools, such as a Brannock device and digital foot scanners, to ensure customers receive an accurate and comfortable fit.
  • Act as a subject matter expert, developing and maintaining an in-depth knowledge of all footwear products, including brands, materials, construction, and intended use.
  • Actively listen to customer needs, preferences, and intended activities to provide personalized footwear recommendations that solve their specific problems.
  • Drive sales by effectively communicating product features and benefits, and by confidently up-selling and cross-selling complementary items like socks, insoles, and care products.
  • Manage the end-to-end sales process, from initial customer interaction to processing transactions accurately and efficiently on the Point of Sale (POS) system.
  • Proactively manage customer issues and concerns, demonstrating empathy and problem-solving skills to reach a satisfactory resolution and maintain customer loyalty.
  • Build a personal client base by fostering long-term relationships with customers, encouraging repeat business and positive word-of-mouth referrals.
  • Actively promote store loyalty programs, special events, and promotions to drive customer engagement and increase sales opportunities.
  • Continuously seek to improve personal performance by staying informed about industry trends, competitor offerings, and advancements in footwear technology.
  • Communicate product performance and customer feedback to the department lead or store management to help inform future buying and merchandising decisions.

Secondary Functions

  • Maintain the visual presentation of the footwear department according to company standards, including organizing displays, ensuring proper signage, and creating an inviting shopping environment.
  • Execute daily stock replenishment from the backroom to the sales floor to ensure a full range of sizes and styles is always available for customers.
  • Assist in receiving, unpacking, and processing new merchandise shipments, ensuring accuracy and preparing items for the sales floor.
  • Support inventory management by assisting with cycle counts, price changes, and maintaining accurate stock levels within the department.
  • Ensure the fitting areas, including benches and mirrors, are kept clean, organized, and accessible for customer use.
  • Collaborate effectively with team members across different departments to provide a seamless and comprehensive shopping experience for the customer.
  • Adhere to all company policies and procedures, with a strong focus on loss prevention and safety protocols to protect company assets and ensure a secure environment.
  • Handle special orders, online order fulfillments, and customer returns with accuracy and a high level of customer service.
  • Assist in setting up and maintaining promotional displays and endcaps to highlight key products and drive seasonal sales.
  • Take initiative to perform general housekeeping duties within the department to ensure a clean, safe, and professional appearance at all times.

Required Skills & Competencies

Hard Skills (Technical)

  • Point of Sale (POS) Systems: Proficiency in operating retail POS systems for transactions, returns, and inventory lookups.
  • Footwear Fitting Expertise: Skilled in using measurement tools (e.g., Brannock device) and techniques to determine correct sizing and fit.
  • Product Knowledge: Deep understanding of footwear brands, materials, construction, and technology (e.g., Gore-Tex, EVA, Vibram).
    -Inventory Control: Experience with inventory management practices, including cycle counts and stock replenishment.
  • Visual Merchandising: Ability to create and maintain visually appealing product displays that align with brand standards.
  • Cash Handling: Accuracy and integrity in managing cash transactions and balancing a till.

Soft Skills

  • Active Listening & Communication: Excellent verbal communication and the ability to listen intently to understand customer needs and concerns.
  • Customer-Centric Mindset: A genuine passion for providing outstanding service and creating positive customer experiences.
  • Persuasive Sales Ability: The skill to influence purchasing decisions by effectively articulating product value and benefits.
  • Problem-Solving: Resourcefulness in handling customer complaints, fit issues, or stock shortages to find effective solutions.
  • Teamwork & Collaboration: A cooperative spirit and willingness to work with colleagues to achieve common store goals.
  • Time Management: Ability to multitask and prioritize responsibilities effectively in a fast-paced retail environment.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or equivalent (GED).

Preferred Education:

  • Associate's or Bachelor's Degree.

Relevant Fields of Study:

  • Business or Marketing
  • Kinesiology or Exercise Science
  • Fashion Merchandising

Experience Requirements

Typical Experience Range: 0-2 years of experience in a customer-facing role (e.g., retail, hospitality).

Preferred: 1+ years of direct experience in footwear sales or a commission-based sales environment is highly desirable. A personal passion for and knowledge of footwear (e.g., running, hiking, fashion) is a significant plus.

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