Torchora
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Key Responsibilities and Required Skills for Graduate Trainer Assistant

💰 $45,000 - $60,000

EducationTrainingHuman ResourcesCorporate Services

🎯 Role Definition

As a Graduate Trainer Assistant, you are the organizational backbone of our Learning and Development (L&D) department. You will work closely with senior trainers and L&D managers to ensure the seamless execution of all training initiatives, from new-hire onboarding to leadership development programs. Your primary focus will be on coordinating logistics, preparing materials, managing our Learning Management System (LMS), and providing direct support during training sessions. This role requires exceptional organizational skills, a proactive mindset, and a genuine passion for helping others learn and succeed. You will be a key player in creating positive and effective learning experiences for all employees.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Recent University Graduate (various relevant degrees)
  • Administrative Assistant or Coordinator
  • Human Resources (HR) Intern or Co-op Student

Advancement To:

  • Corporate Trainer or Facilitator
  • Learning & Development Specialist
  • Instructional Designer

Lateral Moves:

  • HR Generalist
  • Employee Engagement Specialist
  • Internal Communications Coordinator

Core Responsibilities

Primary Functions

  • Assist senior trainers in the preparation and delivery of engaging training sessions, workshops, and comprehensive onboarding programs for new hires.
  • Coordinate all logistical aspects of both virtual and in-person training events, including scheduling sessions, booking rooms/venues, and managing virtual meeting platforms (Zoom, MS Teams).
  • Prepare, print, proofread, and distribute all necessary training materials, including manuals, participant guides, handouts, and pre-course work to participants.
  • Manage and maintain the company's Learning Management System (LMS), which includes uploading new course content, tracking employee attendance, and generating completion reports.
  • Act as the first point of contact for all training-related inquiries from employees, providing prompt, clear, and accurate information about upcoming courses and development opportunities.
  • Set up, test, and troubleshoot all audio-visual equipment, presentation software, and interactive tools (like polls and breakout rooms) before each training session to ensure a seamless delivery.
  • Gather, collate, and analyze post-training feedback from participants through digital surveys and direct interviews to help measure training effectiveness and identify areas for improvement.
  • Support the instructional design process by assisting in the creation and refinement of training content, such as PowerPoint presentations, e-learning modules, and interactive group activities.
  • Maintain accurate and up-to-date training records and documentation for all employees, ensuring compliance with internal policies and external industry regulations.
  • Provide real-time, on-the-ground support during live training sessions by assisting with group activities, managing timekeeping, and proactively addressing participant needs.
  • Administer and score assessments, quizzes, and practical evaluations to measure learning outcomes and knowledge retention following key training programs.
  • Assist in the creation and light editing of training videos, webinars, and other digital learning assets to support our blended and on-demand learning strategy.
  • Meticulously manage the training department's master calendar, coordinating schedules for multiple trainers, participant groups, and resources to prevent conflicts.
  • Liaise with department managers and internal stakeholders to understand specific team training needs and help schedule targeted development sessions.
  • Track the training department's budget by processing invoices from vendors, monitoring expenditures against forecasts, and preparing detailed expense reports.
  • Conduct initial research and evaluation of external training providers, consultants, and potential vendors to supplement our internal L&D offerings.

Secondary Functions

  • Support ad-hoc data requests and exploratory data analysis to provide insights on training engagement and impact.
  • Contribute to the organization's broader learning culture by championing development opportunities and sharing success stories.
  • Collaborate with the wider HR and business units to translate emerging skills gaps and business needs into potential training requirements.
  • Participate in sprint planning, daily stand-ups, and other agile ceremonies as part of the L&D and HR team.
  • Contribute to the continuous improvement of the new-hire onboarding experience by gathering feedback and suggesting process enhancements.
  • Assist in the marketing and promotion of internal training programs through company newsletters and intranet posts to drive employee engagement and enrollment.

Required Skills & Competencies

Hard Skills (Technical)

  • High proficiency in the full Microsoft Office Suite (PowerPoint, Word, Excel, Outlook) for creating professional materials and managing complex schedules.
  • Experience with or a strong ability to quickly learn Learning Management Systems (LMS) such as Cornerstone, Docebo, Moodle, or similar platforms.
  • Confidence using and troubleshooting virtual presentation and collaboration tools, including Zoom, Microsoft Teams, and Webex.
  • Basic knowledge of e-learning authoring tools (e.g., Articulate 360, Adobe Captivate, Camtasia) is a significant advantage.
  • Strong administrative and data management skills with a high level of accuracy and meticulous attention to detail.
  • Familiarity with survey tools like SurveyMonkey or Microsoft Forms for gathering and analyzing feedback.

Soft Skills

  • Exceptional organizational and time-management skills, with a proven ability to manage multiple competing priorities and deadlines without sacrificing quality.
  • Excellent verbal and written communication skills, demonstrating the ability to interact professionally and confidently with employees at all levels of the organization.
  • Developing public speaking and presentation skills, coupled with a strong desire to grow and mature as a confident facilitator.
  • A proactive and resourceful problem-solving mindset with a 'can-do' attitude and the ability to work both independently and as a key team player.
  • High level of emotional intelligence and interpersonal skills, with a genuine passion for helping others learn, develop, and achieve their potential.
  • Adaptability and resilience, with the ability to thrive and remain positive in a fast-paced and evolving corporate environment.

Education & Experience

Educational Background

Minimum Education:

  • Bachelor's Degree from an accredited institution.

Preferred Education:

  • Bachelor's or Master's Degree in a field relevant to learning, development, or human behavior.

Relevant Fields of Study:

  • Human Resources
  • Education or Adult Learning
  • Organizational Psychology or Development
  • Communications
  • Business Administration

Experience Requirements

Typical Experience Range:

  • 0-2 years of experience in a coordination, administrative, or support role, preferably within a professional office environment.

Preferred:

  • Prior internship, co-op, or volunteer experience within a Human Resources, Training, or Learning & Development department is highly advantageous.
  • Demonstrable experience in planning or coordinating events (e.g., workshops, meetings, student organization events) is a strong plus.
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