Hotel Housekeeper | Room Attendant
💰 $16 - $24 per hour
HospitalityFacilitiesCustomer Service
🎯 Role Definition
As a Hotel Housekeeper, you are the cornerstone of the guest experience, responsible for upholding the highest standards of cleanliness, order, and comfort throughout the hotel. This role is pivotal in shaping guest perceptions and directly impacts hotel reputation, guest loyalty, and overall satisfaction. You will work diligently behind the scenes to prepare immaculate and welcoming guest rooms, ensuring every detail is perfect before arrival. Your meticulous work and dedication create a safe, hygienic, and comfortable environment, transforming a simple hotel stay into a truly refreshing experience.
📈 Career Progression
Typical Career Path
Entry Point From:
- No prior formal experience required
- General Labor or Janitorial roles
- Customer Service positions
Advancement To:
- Housekeeping Supervisor or Team Lead
- Executive Housekeeper
- Rooms Inspector or Quality Assurance
Lateral Moves:
- Laundry Attendant
- Public Area Attendant
- Houseperson / Porter
Core Responsibilities
Primary Functions
- Execute comprehensive cleaning and sanitization of guest rooms, including dusting, vacuuming, mopping, and polishing, to meet and exceed brand and health standards.
- Expertly strip and remake beds with fresh, clean linens, ensuring a crisp, neat, and inviting presentation for incoming guests.
- Meticulously clean and disinfect all bathroom surfaces, including toilets, sinks, showers, tubs, and floors, to ensure the highest level of hygiene.
- Replenish all guest room and bathroom amenities, such as soaps, shampoos, lotions, and stationery, in accordance with hotel pars.
- Replace used towels, bathmats, and robes with fresh, properly folded items to provide a comfortable and luxurious guest experience.
- Perform deep cleaning tasks on a rotating schedule, including shampooing carpets, washing windows, and cleaning upholstery, to maintain the long-term quality of the rooms.
- Thoroughly inspect the condition of all furniture, fixtures, and appliances within the room, ensuring they are clean and in perfect working order.
- Operate and maintain housekeeping equipment, such as vacuums and floor polishers, ensuring they are used safely and effectively.
- Systematically organize and stock the housekeeping cart at the beginning and end of each shift to ensure all necessary supplies and linens are readily available.
- Manage and sort soiled linens for laundry service and restock linen closets with clean, folded items to maintain an efficient workflow.
- Empty and sanitize all wastebaskets and trash receptacles, disposing of waste in the designated manner according to hotel procedures.
- Ensure all guest rooms are securely locked and guest privacy is respected at all times during and after the cleaning process.
Secondary Functions
- Promptly and professionally respond to guest requests for additional amenities, cleaning services, or other needs with a positive and helpful attitude.
- Identify, document, and report any maintenance defects, safety hazards, or property damage to the housekeeping supervisor or engineering department for immediate resolution.
- Diligently follow all hotel safety and security protocols, including proper handling of cleaning chemicals and adherence to emergency procedures.
- Greet guests encountered in hallways and public areas with a warm and friendly demeanor, offering assistance as needed to enhance their stay.
- Catalog, log, and turn in any items left behind by guests to the Lost and Found department, following established hotel policies.
- Maintain clear and consistent communication with the front desk and supervisors to provide timely updates on room status (e.g., clean, vacant, occupied).
- Assist fellow team members during peak times or when needed to ensure all daily housekeeping tasks are completed efficiently.
- Adhere strictly to the hotel's grooming, uniform, and personal appearance standards to represent the brand professionally.
- Conserve hotel resources by using cleaning supplies and utilities responsibly and minimizing waste.
Required Skills & Competencies
Hard Skills (Technical)
- Knowledge of Cleaning Chemicals: Understanding the proper use, safety, and disposal of various cleaning agents for different surfaces.
- Housekeeping Equipment Operation: Proficiency in using industrial vacuums, floor buffers, and carpet cleaners.
- Linen Management: Ability to sort, count, and manage linen inventory effectively.
- Sanitization Techniques: Knowledge of proper disinfection and sanitization protocols for high-touch surfaces and bathrooms.
- Room Inspection: Ability to systematically check a room against a quality checklist to ensure brand standards are met.
Soft Skills
- Attention to Detail: Meticulous and thorough in all cleaning tasks to ensure a flawless guest environment.
- Time Management: Ability to prioritize tasks and efficiently manage a list of assigned rooms within a shift.
- Physical Stamina: The ability to stand, walk, bend, and lift moderate weight for an entire shift.
- Reliability and Dependability: A strong work ethic with a record of punctuality and consistent performance.
- Discretion and Integrity: Upholding guest privacy and demonstrating honesty, especially when handling guest property.
- Teamwork: Collaborating effectively with other housekeepers, supervisors, and hotel departments.
- Interpersonal Communication: Ability to communicate clearly with guests and team members in a professional and friendly manner.
Education & Experience
Educational Background
Minimum Education:
- No formal education is required.
Preferred Education:
- High School Diploma or equivalent (GED).
Relevant Fields of Study:
- Hospitality Training Certification
- Customer Service Programs
Experience Requirements
Typical Experience Range: 0-2 years.
Preferred:
- Previous experience in a housekeeping or custodial role, preferably within a hotel or hospitality environment, is a plus but not required. We are happy to train dedicated and motivated candidates.