House Porter | Torchora

🎯 Role Definition

As a House Porter, you are a vital part of our commitment to exceptional guest experiences. You are the backbone of our housekeeping and facilities team, responsible for maintaining the cleanliness, safety, and overall appeal of all public spaces. Your proactive work in lobbies, hallways, event spaces, and back-of-house areas ensures our property meets the highest standards of excellence. This physically active role requires a keen eye for detail, a dedication to teamwork, and a passion for creating a welcoming environment for every guest and colleague. You are not just cleaning; you are upholding our brand's reputation with every task you perform.

📈 Career Progression

Typical Career Path

Entry Point From:

Janitorial or Custodial Roles
General Laborer
Warehouse Associate
Room Attendant / Housekeeper

Advancement To:

Housekeeping Supervisor / Team Lead
Public Area Supervisor
Facilities Maintenance Technician
Assistant Housekeeping Manager

Lateral Moves:

Maintenance Assistant
Bell Attendant / Valet
Laundry Supervisor

Core Responsibilities

Primary Functions

Maintain the immaculate cleanliness and organization of all public areas, including the lobby, lounges, public restrooms, corridors, elevators, and stairways.
Perform comprehensive floor care duties, including vacuuming carpets, mopping hard surfaces, and operating floor buffers and polishers to maintain a high-gloss shine.
Systematically collect and dispose of trash and recyclables from all public and back-of-house areas, ensuring receptacles are cleaned and relined.
Respond promptly and courteously to guest and management requests, such as delivering rollaway beds, cribs, linens, and other amenities to guest rooms.
Assist room attendants by stripping used linens and terry from guest rooms to accelerate room turnover and efficiency.
Restock and organize all housekeeping storage closets with linens, cleaning supplies, and guest amenities, ensuring inventory levels are adequate for daily operations.
Execute deep cleaning projects as scheduled, such as shampooing carpets, pressure washing exterior walkways, and washing windows.
Safely move and arrange furniture in public areas or for special events, ensuring proper placement according to floor plans and guest needs.
Monitor and report any maintenance deficiencies, safety hazards, or damaged hotel property to the Housekeeping Supervisor or Engineering department via the proper channels.
Handle and mix cleaning chemicals in a safe and responsible manner, following all manufacturer guidelines and hotel safety protocols.
Ensure all housekeeping equipment, including carts, vacuums, and floor machines, is clean, well-maintained, and stored correctly after each use.
Provide direct support to the laundry department by transporting soiled and clean linens between the floors and the laundry facility.
Clean and maintain the hotel's back-of-house areas, including employee locker rooms, cafeterias, and offices, to ensure a positive work environment.
Proactively patrol all public spaces throughout the shift to provide touch-up cleaning and address any immediate needs.
Maintain the cleanliness of hotel entrances, patios, and designated outdoor areas, ensuring they are free of debris and presentable to arriving guests.

Secondary Functions

Assist with the setup and breakdown of meeting rooms and event spaces, including arranging tables, chairs, and other required equipment.
Support the inventory management process by helping with monthly or quarterly counts of cleaning supplies, chemicals, and equipment.
Provide assistance during emergency situations, such as cleaning up spills, responding to water leaks, or supporting other departments as directed.
Participate in departmental meetings and training sessions to stay updated on new procedures, safety protocols, and service standards.
Offer a welcoming presence in public areas, occasionally greeting guests and providing basic directional assistance when needed.

Required Skills & Competencies

Hard Skills (Technical)

Proficient in the operation of industrial cleaning equipment, including floor buffers, carpet extractors, and pressure washers.
Knowledge of proper handling, mixing, and disposal procedures for various cleaning chemicals and hazardous materials (MSDS/SDS).
Ability to perform basic maintenance tasks, such as changing light bulbs or reporting plumbing issues accurately.
Physical stamina and strength to lift, carry, and push heavy loads (up to 50 lbs) and remain on your feet for extended periods.
Understanding of inventory control principles for stocking and managing housekeeping supplies.

Soft Skills

Exceptional Attention to Detail: A meticulous eye for cleanliness and order to ensure no detail is overlooked.
Time Management & Organization: Ability to prioritize tasks effectively in a fast-paced environment and manage a dynamic workload without direct supervision.
Teamwork & Collaboration: A cooperative spirit and willingness to actively support room attendants and other hotel staff to achieve common goals.
Problem-Solving: The capacity to identify issues, such as a maintenance defect or a supply shortage, and take the appropriate corrective action.
Strong Work Ethic & Reliability: A dependable and punctual professional committed to consistently performing high-quality work.
Verbal Communication: Ability to understand and follow instructions and communicate clearly with supervisors, colleagues, and guests.
Adaptability & Flexibility: Willingness to work varied shifts, including weekends, holidays, and evenings, and adapt to changing priorities.

Education & Experience

Educational Background

Minimum Education:

High School Diploma or GED, or equivalent work experience.

Preferred Education:

Vocational training certificate in hospitality or facilities management.

Relevant Fields of Study:

Hospitality Management
Facilities Maintenance

Experience Requirements

Typical Experience Range: 1-3 years

Preferred:

At least 1 year of experience in a housekeeping, janitorial, or porter role, preferably within a hotel, resort, or luxury residential building. Experience in a customer-facing environment is a significant asset. Candidates with a demonstrated strong work ethic and a positive attitude will be considered even with less direct experience.