Torchora
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Impact Supervisor

💰 $65,000 - $95,000

Social ImpactNon-ProfitProgram ManagementESGMonitoring & Evaluation

🎯 Role Definition

An Impact Supervisor is a mission-critical leader responsible for steering, measuring, and articulating an organization's social and environmental impact. This role serves as the nexus between strategy and execution, leading a team to ensure that programs are not just implemented but are also effective, equitable, and evidence-based. They are the architects of data-driven storytelling, translating complex data into compelling narratives that demonstrate value to stakeholders, from community members to funders. More than just a data manager, the Impact Supervisor is a coach, strategist, and quality controller who champions a culture of learning and continuous improvement across the organization. They ensure that the "why" behind the work is always backed by the "how" and "what" of measurable change.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Impact Analyst / M&E Analyst
  • Program Coordinator
  • Monitoring and Evaluation (M&E) Officer

Advancement To:

  • Director of Impact
  • Head of Monitoring, Evaluation, and Learning (MEL)
  • Senior Program Director

Lateral Moves:

  • Senior Grant Manager
  • Strategic Partnerships Manager

Core Responsibilities

Primary Functions

  • Lead the design, implementation, and continuous refinement of the organization's comprehensive Monitoring, Evaluation, and Learning (MEL) framework, including the development of Theories of Change and logical frameworks.
  • Supervise, mentor, and build the capacity of a team of impact associates or M&E officers, managing their workloads, providing regular performance feedback, and fostering their professional development.
  • Oversee all data collection and management processes, ensuring the use of appropriate mixed-methods approaches (quantitative, qualitative, participatory) and maintaining high standards of data quality, integrity, and ethical handling.
  • Conduct and guide complex data analysis, interpreting findings from both quantitative and qualitative data to identify key trends, measure progress against targets, and generate actionable insights for program improvement.
  • Author and present clear, compelling, and insightful impact reports for a variety of audiences, including executive leadership, boards of directors, funding partners, and the public.
  • Collaborate closely with program management teams to integrate MEL findings into the program design and implementation cycle, facilitating adaptive management and evidence-based decision-making.
  • Manage relationships and coordinate with external evaluators, consultants, and academic partners to execute rigorous third-party assessments and research studies.
  • Develop and manage the budget for all monitoring and evaluation activities, ensuring efficient allocation of resources and compliance with financial guidelines.
  • Champion a culture of learning and accountability across the organization by facilitating workshops, data review meetings, and learning sessions for program staff.
  • Ensure all impact measurement and reporting activities are in full compliance with donor requirements, grant agreements, and industry standards (e.g., IRIS+, SDG alignment).
  • Design and operationalize robust data collection tools, such as surveys, interview protocols, and focus group discussion guides, ensuring they are culturally appropriate and contextually relevant.
  • Manage and maintain the organization's impact data systems and databases, working to improve data infrastructure for greater efficiency and accessibility.
  • Act as the primary point of contact for all internal and external inquiries related to the organization's impact data, methodologies, and results.
  • Translate complex statistical findings into accessible language and powerful data visualizations that tell a story and drive engagement.
  • Conduct regular field visits to program sites to provide technical support, ensure the fidelity of data collection, and gather firsthand contextual insights.
  • Lead the process of setting and tracking key performance indicators (KPIs) and programmatic targets in collaboration with senior leadership.
  • Provide critical data and impact-focused narratives to the development and communications teams to support grant proposals, donor stewardship, and public relations efforts.
  • Stay current with global best practices, innovative methodologies, and emerging technologies in the impact measurement and management (IMM) and ESG fields.
  • Manage stakeholder feedback mechanisms, ensuring that the voices and perspectives of program participants and communities are systematically captured and used to inform strategy.
  • Develop and implement data quality assurance protocols and routines to regularly audit and clean programmatic data, ensuring accuracy and reliability for all reporting.

Secondary Functions

  • Support ad-hoc data requests from various departments and perform exploratory data analysis to answer emerging strategic questions.
  • Contribute to the development and execution of the organization's broader data strategy and long-term learning agenda.
  • Collaborate with program teams to translate impact questions into clear, measurable, and actionable data collection requirements.
  • Participate in regular program review meetings, strategic planning sessions, and agile project management cycles to represent the impact and evidence perspective.
  • Assist the fundraising team by providing compelling data and narratives for grant proposals and donor communications.
  • Stay abreast of emerging trends, tools, and best practices in the impact measurement and management (IMM) field.

Required Skills & Competencies

Hard Skills (Technical)

  • Monitoring & Evaluation (M&E) Framework Design: Deep expertise in creating and implementing comprehensive M&E plans, logic models, and Theories of Change.
  • Quantitative & Qualitative Data Analysis: Proficiency in analyzing mixed-methods data to extract meaningful and actionable insights.
  • Statistical Software: Practical experience with statistical packages such as SPSS, Stata, or R for advanced data analysis.
  • Data Visualization Tools: Ability to create compelling dashboards and reports using tools like Tableau, Power BI, or Google Data Studio.
  • Survey Design and Implementation: Skill in designing effective surveys and other data collection instruments using platforms like KoboToolbox, SurveyCTO, or Qualtrics.
  • Project Management: Strong understanding of project management principles and methodologies (e.g., PMD Pro, Agile) to manage complex evaluation timelines.
  • Database Management: Foundational knowledge of database principles; familiarity with SQL for data extraction and manipulation is highly valued.
  • Grant Reporting and Compliance: Experience in reporting against donor-funded project indicators and meeting compliance requirements.
  • Budget Management: Competency in developing and managing budgets specifically for M&E and learning activities.
  • Qualitative Data Analysis Software: Familiarity with software for coding and analyzing qualitative data, such as NVivo or Dedoose.

Soft Skills

  • Leadership and Team Mentorship: A proven ability to lead, coach, and develop a high-performing team.
  • Stakeholder Engagement: Adept at building and maintaining strong, trust-based relationships with internal teams, community partners, and funders.
  • Cross-Functional Collaboration: A natural collaborator who can work effectively across different departments to achieve shared goals.
  • Critical Thinking and Problem-Solving: Excellent analytical skills to diagnose problems, evaluate evidence, and devise practical solutions.
  • Advanced Communication: Exceptional written and verbal communication skills, with the ability to tailor messages to diverse audiences.
  • Storytelling with Data: The unique ability to weave data and narrative together to create a powerful and persuasive story of impact.
  • Adaptability and Resilience: Thrives in dynamic environments and can pivot strategies based on new data and changing contexts.
  • Cultural Competency and Empathy: A deep respect for and understanding of diverse cultures and contexts, essential for ethical and effective fieldwork.

Education & Experience

Educational Background

Minimum Education:

  • Bachelor's Degree in a relevant field.

Preferred Education:

  • Master's Degree in a relevant field.

Relevant Fields of Study:

  • International Development / Global Studies
  • Public Policy / Public Administration
  • Social Sciences (e.g., Sociology, Anthropology, Economics)
  • Public Health
  • Statistics or Data Science
  • Environmental Science

Experience Requirements

Typical Experience Range: 4-7 years of professional experience in a related role.

Preferred: Preferred candidates will have a track record of progressive responsibility in designing and managing M&E systems, preferably within a non-profit, social enterprise, or CSR context. Direct experience supervising staff, managing projects from start to finish, and working closely with field-based teams is highly desirable. A strong portfolio demonstrating skills in data analysis, reporting, and translating evidence into programmatic action will be a key differentiator.

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