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Key Responsibilities and Required Skills for Integration Coordinator

💰 $ - $

🎯 Role Definition

The Integration Coordinator is responsible for planning, coordinating, executing, and validating system and application integrations across internal teams and external partners. This role acts as a hub between business stakeholders, product owners, technical teams, and vendors to ensure integrations are on time, meet functional and non-functional requirements, and maintain data integrity. Key focus areas include API and middleware orchestration, data mapping and migration, integration testing and cutover support, issue triage and escalation, and maintaining documentation and runbooks for ongoing operations.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Technical Project Coordinator
  • Business Systems Analyst
  • Junior Integration Analyst

Advancement To:

  • Integration Manager / Integration Lead
  • Technical Program Manager (TPM)
  • Solutions Architect (Integration-focused)

Lateral Moves:

  • Business Analyst (Integration/Product)
  • Release Manager
  • Vendor/Partner Onboarding Specialist

Core Responsibilities

Primary Functions

  • Drive the end-to-end orchestration of integration projects, including planning timelines, coordinating cross-functional resources, tracking milestones, and ensuring timely delivery of API, EDI, and middleware integrations.
  • Gather and translate business requirements into technical integration specifications, create detailed data mappings (source → target), and validate transformation logic with both business SMEs and engineering teams.
  • Own integration design workshops with internal teams and third-party vendors to define interfaces, security requirements, authentication methods (OAuth, JWT, API keys), payload formats (JSON, XML), and error-handling strategies.
  • Maintain and version integration documentation (interface specifications, sequence diagrams, runbooks, and cutover plans) in Confluence or equivalent knowledge repositories to ensure operational readiness and auditability.
  • Coordinate and execute integration test plans (unit, system, integration, regression) including test case creation, orchestration of test environments, test data preparation, and validation of results with stakeholders.
  • Lead cutover and go-live activities for integrations, including pre-cutover checks, smoke tests, rollback planning, communication plans, and post-go-live verification to minimize downtime and business impact.
  • Triage and manage integration incidents, coordinate between developers, operations, and third parties to drive root cause analysis (RCA), mitigation, and permanent fixes, and ensure timely resolution against defined SLAs.
  • Monitor integration health and performance using logs, dashboards, and alerting tools; identify recurring issues, performance bottlenecks, and opportunities for optimization or automation.
  • Collaborate with security and compliance teams to ensure integrations adhere to data protection policies, encryption standards, access controls, and regulatory requirements (e.g., GDPR, HIPAA where applicable).
  • Act as the primary contact for third-party integration vendors and SaaS providers during onboarding; validate vendor-provided APIs, perform security and reliability assessments, and negotiate integration timelines and support SLAs.
  • Configure and maintain iPaaS or middleware platforms (e.g., MuleSoft, Dell Boomi, AWS Lambda/Step Functions, Azure Logic Apps) and coordinate with platform teams to deploy integration artifacts through CI/CD pipelines.
  • Validate and reconcile data during migrations and batch integrations, identify data quality issues, perform root-cause analysis, and coordinate corrective actions with data stewards and engineering.
  • Prepare and present integration status reports, risk registers, and impact assessments to program managers and stakeholders, ensuring visibility into dependencies, blockers, and mitigation plans.
  • Define and enforce interface governance standards and naming conventions to ensure consistency, reusability, and maintainability of integration assets across teams and projects.
  • Facilitate sprint planning, backlog grooming, and agile ceremonies for integration-related work with product owners and engineering teams to prioritize items and remove impediments.
  • Build and maintain automated deployment and test scripts (Postman collections, Newman, Karate or similar) to accelerate verification of API endpoints and integration flows in CI/CD environments.
  • Lead change management activities related to integrations, including stakeholder communications, release notes, end-user training, and updating runbooks and operational playbooks.
  • Drive continuous improvement initiatives by interviewing stakeholders, analyzing incident trends, and proposing platform or process changes to reduce manual intervention and technical debt.
  • Support cost control and capacity planning for integration platforms by tracking usage, API call volumes, and licensing needs; recommend scaling or optimization strategies.
  • Ensure clear versioning and rollback strategies for integration artifacts, coordinate database schema changes with data teams, and manage schema evolution across dependent systems.
  • Maintain strong knowledge of enterprise architecture and system landscapes to map dependencies, anticipate downstream impacts, and design integration solutions that align to long-term roadmaps.
  • Act as a liaison during vendor contract renewals or selection processes, providing technical evaluation criteria related to integration capability, performance, and support models.

Secondary Functions

  • Support ad-hoc data requests and exploratory data analysis.
  • Contribute to the organization's data strategy and roadmap.
  • Collaborate with business units to translate data needs into engineering requirements.
  • Participate in sprint planning and agile ceremonies within the data engineering team.

Required Skills & Competencies

Hard Skills (Technical)

  • API design and management (RESTful APIs, SOAP familiarity, OpenAPI/Swagger documentation).
  • Middleware and iPaaS experience (examples: MuleSoft, Dell Boomi, Workato, Azure Logic Apps, AWS Step Functions).
  • Data formats and transformation (JSON, XML, CSV, Avro) and experience working with data mapping and transformation tools.
  • Experience with EDI/FTPs, webhooks, batch jobs, and real-time message queues (Kafka, RabbitMQ) used in integrations.
  • Strong SQL skills for data validation, reconciliation, and ad-hoc queries across relational databases (Postgres, MySQL, SQL Server).
  • Familiarity with ETL processes and tools (Informatica, Talend, Apache NiFi) and data migration best practices.
  • Practical knowledge of authentication and security for integrations (OAuth2, SAML, JWT, TLS, encryption-at-rest/transit).
  • Experience with integration testing tools and automation (Postman/Newman, pytest, SoapUI, CI/CD integration pipelines).
  • Logging, monitoring, and observability tooling experience (ELK/Elastic Stack, Splunk, Datadog, Prometheus) to troubleshoot and maintain integrations.
  • Version control and deployment tools (Git, Jenkins/GitHub Actions, CI/CD pipelines) to manage release flow of integration artifacts.
  • Familiarity with ITSM and incident management platforms (ServiceNow, Jira Service Management) and experience following incident lifecycles.
  • Basic scripting ability (Python, Bash, PowerShell) to automate deployment, testing, and maintenance tasks.
  • Understanding of enterprise architecture concepts and integration patterns (point-to-point, ESB, hub-and-spoke, pub/sub).
  • Experience working with SaaS applications and connectors (Salesforce, Workday, NetSuite, HubSpot) and their integration models.

Soft Skills

  • Strong stakeholder management and communication skills: able to translate technical concepts to non-technical audiences and set clear expectations.
  • Project coordination and multitasking: proven ability to manage multiple parallel integrations with competing priorities.
  • Analytical thinker with attention to detail for complex data reconciliation and root cause analysis.
  • Problem-solving and escalation management: confident leading incident response and coordinating cross-team resolution.
  • Collaborative and team-oriented: works well with product owners, developers, QA, security, and external vendors.
  • Time management and deadline-driven mindset with a focus on delivering quality outcomes under pressure.
  • Continuous improvement orientation: seeks to standardize, document, and automate repetitive tasks.
  • Customer service mentality: prioritizes business continuity and user experience during integration activities.
  • Adaptability and learning agility for rapidly changing technology stacks and business requirements.
  • Conflict resolution and negotiation skills when coordinating third-party vendors or internal dependencies.

Education & Experience

Educational Background

Minimum Education:

  • Bachelor's degree in Information Technology, Computer Science, Business Information Systems, or related field — or equivalent practical experience.

Preferred Education:

  • Bachelor’s or Master’s degree in Computer Science, Software Engineering, Information Systems, or Business Administration with IT emphasis.
  • Certifications such as MuleSoft Certified Developer, Dell Boomi Professional Developer, AWS Certified Developer, or relevant API/platform certifications are a plus.

Relevant Fields of Study:

  • Computer Science
  • Information Technology
  • Software Engineering
  • Business Information Systems
  • Data Management / Data Engineering

Experience Requirements

Typical Experience Range: 2–6 years of hands-on experience in system integrations, middleware, or integration project coordination.

Preferred:

  • 3+ years coordinating or delivering integrations in a medium to large enterprise environment.
  • Demonstrated experience with one or more iPaaS/middleware platforms, API lifecycle management, and cross-functional program coordination.
  • Experience in regulated industries (finance, healthcare, retail) is beneficial for compliance and security awareness.
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