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Key Responsibilities and Required Skills for Integration Supervisor

💰 $ - $

🎯 Role Definition

As an Integration Supervisor, you will own the operational delivery and technical leadership of system-to-system integrations, API ecosystems, middleware platforms and B2B/EDI channels. You will supervise an integration engineering team, coordinate cross-functional releases, enforce integration standards and runbooks, and partner with architecture, security and product teams to ensure reliable, secure, and scalable data flows across the enterprise. This role requires hands-on technical judgment, people leadership, and a strong focus on observability, automation and continuous improvement.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Integration Analyst / Integration Engineer
  • Systems Engineer / Middleware Engineer
  • Technical Lead for APIs or ETL

Advancement To:

  • Integration Manager / Head of Integration
  • Director of Integration & Middleware Services
  • Enterprise Architect / VP of Engineering Operations

Lateral Moves:

  • Solutions Architect (Integration / API)
  • Senior DevOps / Platform Engineer
  • B2B/EDI Program Manager

Core Responsibilities

Primary Functions

  • Lead, mentor and manage a team of integration engineers and specialists, coordinating daily work assignments, performance reviews, and career development plans to ensure the team meets SLAs and project milestones.
  • Define, document and enforce enterprise integration standards, patterns and best practices (API-first, event-driven, batch/ETL conventions) to reduce technical debt, speed onboarding and improve interoperability.
  • Architect and review integration designs for new projects and enhancements, ensuring solutions meet non-functional requirements for availability, scalability, security and maintainability across middleware and iPaaS platforms.
  • Oversee the full lifecycle of integration delivery from requirements intake, mapping and transformation design, development and testing, through release orchestration and post-release verification.
  • Own operational readiness and runbook creation for integrations and APIs, including incident response procedures, escalation matrices, rollback plans and SLA/KPI definitions.
  • Drive automation of build, test and deployment pipelines for integration artifacts (APIs, connectors, integration flows, ETL jobs) using CI/CD tools to reduce manual intervention and release risk.
  • Monitor integration health and performance using observability tools and dashboards, investigate anomalies, and implement remediation and capacity planning to prevent recurring outages.
  • Manage third-party integration vendors and iPaaS providers (e.g., MuleSoft, Dell Boomi, Azure Logic Apps), including procurement input, contract SLAs, onboarding and technical oversight of vendor-delivered integrations.
  • Coordinate cross-functional change management with architecture, security, network and application owners to schedule releases, migrations and cutovers with minimal business disruption.
  • Lead root cause analysis (RCA) after incidents, produce clear technical and business-impacting postmortems, and enforce corrective actions to eliminate repeat failures.
  • Oversee B2B/EDI onboarding and ongoing operations including mapping, testing, certificate management, trading partner coordination and change management for high-volume file exchanges.
  • Establish and maintain integration governance including an integration catalog, API inventory, versioning policy and retirement schedules to enable discoverability and reduce duplicate integrations.
  • Ensure compliance with security and regulatory requirements for data-in-motion and data-at-rest, including encryption, key management, access controls and audit trails for integration interfaces.
  • Collaborate with product owners and business stakeholders to translate functional requirements into technical integration stories, ensuring traceability and alignment to business outcomes.
  • Conduct performance tuning and optimization of integration flows, middleware brokers and ETL pipelines to meet throughput and latency objectives under realistic production loads.
  • Plan and manage migration projects such as moving on-premise middleware to cloud-based iPaaS or consolidating multiple integration platforms into unified tooling while minimizing business impact.
  • Lead capacity planning and cost optimization for integration infrastructure, balancing performance, resiliency and platform expenditure within budgetary constraints.
  • Oversee automated testing strategies for integrations including unit, integration, contract and end-to-end testing to surface regressions prior to production deployments.
  • Maintain comprehensive operational documentation including architecture diagrams, interface specifications, mapping files and runbooks to support knowledge transfer and auditability.
  • Serve as the primary point of escalation for complex integration incidents and high-severity production issues, coordinating multi-disciplinary teams to restore service and communicate status to stakeholders.
  • Drive continuous improvement initiatives such as reducing mean time to recovery (MTTR), increasing automation coverage, and introducing observability-led engineering practices across the integration lifecycle.

Secondary Functions

  • Support ad-hoc data requests and exploratory data analysis to help product teams validate integration-related assumptions and improve data quality.
  • Contribute to the organization's data strategy and roadmap by advising on integration patterns that enable analytics, reporting and real-time data distribution.
  • Collaborate with business units to translate data needs into engineering requirements and ensure integration solutions support downstream consumption (analytics, BI, fraud prevention).
  • Participate in sprint planning and agile ceremonies within the data engineering team to align integration delivery with broader product and platform roadmaps.
  • Provide onboarding and training sessions to application teams and business stakeholders on integration best practices, API usage and vendor tools.
  • Maintain and review capacity, performance and cost reports for integration environments and recommend optimizations or scaling strategies.
  • Participate in vendor selection evaluations, proof-of-concepts and technical due diligence to recommend the most suitable integration platforms and tools.
  • Coordinate with security and compliance teams to prepare for internal and external audits, providing required integration artifacts and evidence of controls.

Required Skills & Competencies

Hard Skills (Technical)

  • Proven expertise in enterprise integration patterns and middleware technologies (API gateways, ESBs, message brokers such as Kafka, RabbitMQ).
  • Deep knowledge of RESTful and SOAP-based API design, API lifecycle management, OpenAPI/Swagger, and API versioning strategies.
  • Hands-on experience with iPaaS and middleware platforms (e.g., MuleSoft, Dell Boomi, Azure Logic Apps, AWS API Gateway) and designing connectors/adapters.
  • Strong experience with ETL/data integration tools and principles, data transformation, mapping, and optimization for batch and streaming scenarios.
  • Proficiency in data interchange formats and protocols: JSON, XML, Avro, Protobuf, EDI (X12/EDIFACT), SFTP, AS2, and message queuing.
  • Solid scripting and programming skills for integration automation (Python, Java, Node.js, or similar) and ability to review code from team members.
  • Familiarity with CI/CD tooling for integration artefacts (Jenkins, GitLab CI, Azure DevOps), automated testing frameworks and release orchestration.
  • Experience with observability, monitoring and logging tools (Prometheus, Grafana, New Relic, Splunk, ELK) to build actionable dashboards and alerts.
  • Knowledge of security best practices for integrations: OAuth2/OpenID Connect, mutual TLS, certificate management, encryption and IAM controls.
  • Practical experience with cloud environments (AWS, Azure, GCP) and hybrid integration architectures including network, VPC, and connectivity considerations.
  • Experience managing B2B/EDI trading partner relationships, mappings, certificate lifecycle and compliance requirements.
  • Familiarity with database and storage technologies (SQL, NoSQL, data lakes) and the implications for integration performance and consistency.

Soft Skills

  • Strong leadership and people management skills with a bias for coaching, constructive feedback and cross-training to grow a high-performing integration team.
  • Excellent stakeholder management and communication skills to translate technical implications into business impact and to manage expectations during incidents and projects.
  • Analytical problem-solving skills with a methodical approach to root cause analysis and continuous improvement.
  • Ability to prioritize multiple competing demands and make pragmatic trade-offs while maintaining quality and reliability targets.
  • Strong project management and organizational skills with experience coordinating cross-functional releases and vendor deliverables.
  • Customer-focused mindset with the ability to work collaboratively with business owners, product managers and downstream consumers.

Education & Experience

Educational Background

Minimum Education:

  • Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical field.

Preferred Education:

  • Master’s degree in Computer Science, Information Systems or Business Technology Management, or equivalent professional certifications in integration platforms (e.g., MuleSoft Certified Developer, Dell Boomi Professional, AWS/Azure certifications).

Relevant Fields of Study:

  • Computer Science
  • Software Engineering
  • Information Systems / MIS
  • Electrical or Computer Engineering
  • Data Science / Analytics

Experience Requirements

Typical Experience Range: 5–10+ years in systems integration, middleware or API engineering roles with at least 2–3 years in a supervisory or lead capacity.

Preferred: Demonstrated experience leading integration teams at enterprise scale, managing iPaaS/middleware migrations, delivering B2B/EDI programs, and implementing integration governance and CI/CD practices.

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