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Key Responsibilities and Required Skills for Jewelry Sales Consultant Assistant

💰 $30,000 - $50,000

RetailSalesJewelryCustomer ServiceLuxury Goods

🎯 Role Definition

The Jewelry Sales Consultant Assistant is an essential retail team member who assists senior sales consultants and store management by delivering exceptional customer service, supporting the entire sales process from greeting to delivery, maintaining visual and inventory standards, processing transactions accurately, coordinating repairs and special orders, and contributing to store revenue targets while protecting high‑value inventory and promoting brand standards.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Retail Sales Associate (general retail or luxury goods)
  • Customer Service Representative with a retail focus
  • Visual Merchandiser or Stock Associate in a jewelry or accessories store

Advancement To:

  • Senior Jewelry Sales Consultant
  • Assistant Store Manager / Store Manager
  • Clienteling / CRM Specialist for jewelry or luxury brands
  • Visual Merchandising Lead or Buyer

Lateral Moves:

  • Inventory Control Specialist
  • Jewelry Repair Coordinator or Bench Liaison
  • E‑commerce Sales or Fulfillment Associate

Core Responsibilities

Primary Functions

  • Greet customers promptly and professionally at the point of entry, build rapport, and qualify needs to connect shoppers with appropriate merchandise and senior consultants.
  • Provide curated product knowledge and articulate key features, materials, carat weights, and gemstone information to help customers make informed purchase decisions.
  • Assist senior consultants in personalized selling by preparing and presenting merchandise with attention to style, scale, and occasion, including ring sizing, matching sets, and layering suggestions.
  • Demonstrate strong consultative selling techniques including upselling, cross‑selling, and suggestive selling to increase average transaction value and meet individual and store sales targets.
  • Operate point‑of‑sale (POS) systems accurately to process payments, returns, exchanges, layaways, and gift receipts while following all store policies and security procedures.
  • Maintain exceptional clienteling through collecting contact information, logging preferences in CRM systems, scheduling appointments, and sending follow‑up communications for service reminders and promotions.
  • Support order processing for special commissions, custom designs, and special orders, ensuring accurate documentation, vendor coordination, and timely customer follow‑up.
  • Assist with diamond and gemstone verification processes (e.g., using basic loupe inspection), and escalate technical questions to certified gemologists or senior staff when necessary.
  • Coordinate repair and maintenance workflows by accepting customer items, completing repair intake forms, communicating timelines, and liaising with the bench or external repair vendors.
  • Monitor inventory levels on the sales floor and in backstock; perform regular cycle counts, receive new shipments, reconcile discrepancies, and escalate potential shrinkage or system errors.
  • Implement and maintain security protocols for high‑value merchandise including proper display procedures, secure storage, supervised handling, and adherence to loss prevention guidelines.
  • Create and maintain attractive visual merchandising displays that reflect brand guidelines, seasonal promotions, and product stories to maximize product discoverability and conversion.
  • Prepare and manage daily and weekly merchandising resets, price ticketing, signage updates, and replenishment to maintain an organized and customer‑ready sales floor.
  • Educate customers about warranties, insurance options, care instructions, and after‑sale services to ensure long‑term satisfaction and reduce returns.
  • Assist with inventory transfers, inter‑store shipments, and third‑party vendor pickups, ensuring accurate documentation and chain‑of‑custody for valuable items.
  • Support promotional events, private sales, trunk shows, and VIP appointments by preparing merchandise, coordinating logistics, and providing concierge service for invited clients.
  • Maintain accurate sales records and report customer feedback, competitor intel, and product performance trends to help inform merchandising, assortment, and promotional decisions.
  • Conduct product replenishment and pricing audits to ensure tags, barcodes, and SKU data are correct across POS and inventory systems.
  • Ensure compliance with local regulations and store policies related to precious metals, hallmarking, special order documentation, and customer identity verification for high‑value transactions.
  • Provide training support for new hires by demonstrating selling techniques, product knowledge, security procedures, and POS operations to maintain a consistent customer experience.
  • Handle customer inquiries and complaints professionally, escalating to management when appropriate and following up to ensure timely resolution and customer retention.
  • Assist with store opening and closing procedures, including safe counts, cash reconciliation, securing displays, and preparing the store for the next business day.

Secondary Functions

  • Maintain social media and CRM contact lists with basic content suggestions and client notes to support the store’s outreach and retention programs.
  • Support monthly inventory audits and participate in physical inventory counts, compiling accurate reports for store management.
  • Prepare daily sales summaries, gift card reconciliation, and assist management with basic KPI tracking for foot traffic, conversion, and average sale.
  • Coordinate with the e‑commerce team on in‑store fulfillment of online orders, returns, and cross‑channel customer service inquiries.
  • Contribute to local marketing initiatives by helping set up window displays, in‑store promotional materials, and community event outreach.
  • Assist in training sessions and product briefings to keep the sales floor current on new collections, seasonal launches, and promotional messaging.

Required Skills & Competencies

Hard Skills (Technical)

  • Retail sales and point‑of‑sale (POS) system operation with accuracy in cash handling, credit processing, and transaction reconciliation.
  • Product knowledge of jewelry materials (gold, platinum, silver), gemstone basics, diamond 4Cs (cut, color, clarity, carat), and common terminology used in the industry.
  • Basic gemology inspection skills (loupe use, visual assessment) and the ability to recognize obvious treatments or damage and escalate appropriately.
  • Inventory management fundamentals including SKU tracking, receiving shipments, cycle counting, and reconciliation against system records.
  • Order processing and documentation for special orders, repairs, consignments, and vendor communications.
  • Clienteling and CRM usage for logging customer interactions, managing follow‑ups, and segmenting high‑value clients for targeted outreach.
  • Knowledge of security and loss prevention protocols specific to high‑value retail merchandise, including safe storage and custody controls.
  • Visual merchandising and display setup skills that align with brand guidelines and seasonal merchandising plans.
  • Familiarity with warranty, repair, and insurance documentation processes, as well as basic knowledge of appraisal and certification documents.
  • Basic math and merchandising analytics capability for tracking KPIs like conversion rate, units per transaction, and average order value.
  • Proficiency with common retail software and tools (MS Excel or Google Sheets, email, scheduling, and POS integrations).

Soft Skills

  • Exceptional interpersonal and active listening skills to build rapport quickly with diverse clientele and tailor recommendations to individual needs.
  • Persuasive, consultative selling style with a focus on relationship building and long‑term client development rather than transactional selling.
  • High attention to detail and organization when managing valuable inventory, preparing special orders, and completing paperwork.
  • Professional presentation and grooming consistent with luxury retail standards and brand image.
  • Problem‑solving and conflict resolution skills for handling customer concerns calmly and following escalation protocols when needed.
  • Time management and prioritization skills to balance walk‑in customers, appointments, administrative tasks, and merchandising responsibilities.
  • Integrity, discretion, and trustworthiness when handling sensitive customer information and high‑value merchandise.
  • Teamwork and collaboration mindset for working with sales consultants, store management, and bench/repair teams to deliver a seamless client experience.
  • Adaptability and willingness to learn new product lines, sales techniques, and technology tools in a fast‑moving retail environment.
  • Strong verbal and written communication skills for clear order documentation, follow‑up messages, and internal reporting.

Education & Experience

Educational Background

Minimum Education:

  • High school diploma or equivalent.

Preferred Education:

  • Associate degree or coursework in Retail Management, Business, Hospitality, or a related field.
  • Certificates or coursework in gemology (e.g., GIA coursework, Certified Jewelry Professional programs) or luxury retail training preferred.

Relevant Fields of Study:

  • Retail Management
  • Business Administration
  • Hospitality Management
  • Gemology or Jewelry Design

Experience Requirements

Typical Experience Range:

  • 0–3 years of retail or customer service experience; entry‑level candidates with a strong service orientation are welcomed.

Preferred:

  • 1–2 years of experience in jewelry, luxury goods, or specialty retail with demonstrable sales results, clienteling experience, and familiarity with high‑value merchandise handling.
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