Key Responsibilities and Required Skills for Junk Technician

🎯 Role Definition

As a Junk Technician, you are the heart and soul of our on-the-ground operations. This isn't just a labor job; you are a problem-solver, a brand ambassador, and a hero to our clients who need to reclaim their space. You'll be part of a two-person team, operating in a dynamic, fast-paced environment where every day is different. The mission is simple but crucial: to provide exceptional, friendly, and efficient junk removal services, ensuring every customer interaction is positive and that we divert as much from the landfill as possible through responsible recycling and donation.

📈 Career Progression

Typical Career Path

Entry Point From:

General Laborer or Landscaper
Mover or Warehouse Associate
Customer Service or Retail Associate

Advancement To:

Truck Team Lead / Lead Technician
Operations Supervisor or Manager
Franchise Owner or Partner

Lateral Moves:

Moving Specialist
Logistics Coordinator
Demolition Crew Member

Core Responsibilities

Primary Functions

Safely and skillfully operate a company-provided commercial truck, adhering to all traffic laws and DOT regulations.
Greet every customer with a professional, friendly demeanor, building immediate rapport and trust upon arrival at their home or business.
Conduct thorough on-site assessments with clients, clearly explaining our volume-based pricing model to provide transparent, no-obligation estimates.
Efficiently and carefully lift, carry, and load a wide variety of items, including furniture, appliances, electronics, yard waste, and construction debris.
Work collaboratively and communicate effectively with your truck team partner to safely handle heavy, bulky, and awkward items, always prioritizing personal and property safety.
Meticulously sort items in the truck and back at the warehouse to maximize the amount of material that can be donated to local charities or recycled.
Execute the physical removal of all designated junk, followed by a thorough sweep-up of the area, leaving the client's space cleaner than you found it.
Navigate routes between job sites and disposal facilities efficiently using GPS technology and your growing knowledge of the local area.
Professionally process customer payments on-site using a mobile tablet or point-of-sale device, ensuring all transactions are accurate.
Serve as a knowledgeable resource for customers, answering questions about the removal process and our commitment to environmental responsibility.
Perform comprehensive daily pre-trip and post-trip vehicle inspections to ensure the truck is safe, clean, and ready for service.
Maintain a clean, organized, and professional appearance, wearing the company uniform with pride as a representative of our brand.
Proactively engage in guerilla marketing efforts during downtime, such as distributing door hangers or flyers in targeted service areas.
Accurately complete all digital and paper-based job logs, route sheets, and disposal receipts for proper record-keeping.
Communicate consistently with the dispatch and operations team, providing real-time updates on job progress, delays, or any on-site challenges.
Troubleshoot minor logistical problems in the field, such as navigating tight driveways or determining the best way to disassemble an item for removal.
Uphold the highest standards of safety by consistently using proper personal protective equipment (PPE) and safe lifting techniques.
Actively participate in morning huddles and team meetings, contributing to a positive, goal-oriented team culture.
Build positive customer relationships that lead to glowing online reviews, repeat business, and word-of-mouth referrals.
Assist in training and mentoring new Junk Technicians, sharing your knowledge of best practices in safety, customer service, and efficiency.

Secondary Functions

Support ad-hoc route changes or emergency pickup requests from dispatch with a flexible and can-do attitude.
Contribute to daily team meetings by sharing valuable feedback on routes, equipment performance, or customer interactions.
Collaborate with the marketing team by taking high-quality photos (with customer permission) of impressive before-and-after jobs.
Participate actively in ongoing training sessions focused on sales techniques, customer service excellence, and new safety protocols.

Required Skills & Competencies

Hard Skills (Technical)

Physical Strength & Stamina: Ability to repeatedly lift and carry items weighing 75 pounds or more, often in collaboration with a partner.
Valid Driver's License: A current, valid driver's license with a clean driving record is essential for operating company vehicles.
Large Vehicle Operation: Experience and comfort in driving non-CDL box trucks or similar large commercial vehicles.
Navigation Proficiency: Skilled in using GPS apps (Google Maps, Waze) on a smartphone or tablet to navigate efficiently.
Spatial Reasoning: A strong ability to visualize and pack items of various shapes and sizes securely and efficiently into a truck box.
-Mobile Technology Use: Competency in using mobile tablets or smartphones for job management, communication, and payment processing.
Safe Lifting Techniques: Knowledge of and commitment to using proper lifting mechanics to prevent injury.
Basic Tool Usage: Familiarity with basic hand tools (drills, wrenches) for simple disassembly of furniture or equipment.
Safety Compliance: A thorough understanding and strict adherence to all safety protocols, including the use of PPE.
Route & Schedule Management: Ability to follow a daily schedule, manage time effectively between jobs, and adapt to changes on the fly.

Soft Skills

Customer Service Excellence: A genuine desire to help people and provide a 5-star experience on every job.
Positive & Energetic Attitude: An optimistic and resilient outlook, even when faced with a challenging physical task.
Teamwork & Collaboration: The ability to work seamlessly with a partner, communicating clearly and supporting each other throughout the day.
Effective Communication: Articulate, friendly, and professional communication skills when interacting with both customers and team members.
Problem-Solving: The capacity to think on your feet and find practical solutions to unexpected on-site challenges.
Strong Work Ethic: A reliable, punctual, and motivated individual who takes pride in a job well done.
Integrity and Trustworthiness: Unquestionable honesty, especially when handling client property and processing payments.

Education & Experience

Educational Background

Minimum Education:

High School Diploma or GED is required.

Preferred Education:

Not applicable; experience and attitude are valued more than formal education beyond the minimum.

Relevant Fields of Study:

Not applicable

Experience Requirements

Typical Experience Range: 0-3 years

Preferred: While we offer comprehensive training, previous experience in roles that involve physical labor and customer interaction is a major plus. This includes backgrounds in moving, general labor, construction, landscaping, warehousing, or customer-facing service industries. A history of reliability and a proven positive attitude are paramount.