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Key Responsibilities and Required Skills for Jury Representative Assistant

💰 $35,000 - $55,000

LegalCourt ServicesAdministrationCustomer Service

🎯 Role Definition

The Jury Representative Assistant is a court services professional responsible for supporting jury management and court operations by coordinating juror communications, maintaining juror databases, processing summons and excuses, and ensuring compliance with court policies and state statutes. This role acts as the primary liaison between jurors, courtroom staff, judicial officers, attorneys, and vendors, delivering a high level of customer service while protecting confidential information. Core keywords: jury management, juror communications, court administration, juror scheduling, jury summons processing, voir dire support, juror payments, records management, compliance.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Administrative Assistant — Court or Legal Office
  • Customer Service Representative with public-sector or civic engagement experience
  • Courtroom Clerk Trainee or Intern

Advancement To:

  • Jury Supervisor / Jury Services Coordinator
  • Court Clerk / Senior Court Clerk
  • Court Administration Specialist or Court Operations Manager

Lateral Moves:

  • Records Management Specialist (Court Records)
  • Case Management Coordinator
  • Civic Outreach or Jury Outreach Program Coordinator

Core Responsibilities

Primary Functions

  • Manage end-to-end juror communications: draft, send and reconcile juror summons, orientation notices, postponement confirmations and follow-up reminders via mail, email, SMS and phone — ensuring accurate delivery and compliance with statutory timelines.
  • Staff and operate the juror call center during business hours and peak periods to answer inquiries, process excuse requests, take payments, and provide procedural guidance to prospective and seated jurors.
  • Maintain and update the juror information database and jury management system (JMS/CMS), including demographic updates, eligibility flags, attendance records, voir dire assignments, and final disposition of service to maintain accurate, auditable records.
  • Screen, evaluate and document juror excuse requests, deferrals, disqualifications and exemptions; apply statute-based rules and local policies to respond in writing and update records accordingly.
  • Coordinate juror assignments and courtroom schedules in partnership with judges' chambers and court clerks, balancing case needs, juror availability, and trial start/stop times to minimize delays and ensure fair juror pools.
  • Prepare and distribute jury lists, juror panels, venire notices and juror packets (instructions, maps, parking information, ADA accommodations) for trials and grand juries, ensuring materials meet legal and accessibility standards.
  • Administer juror orientation sessions (in-person and virtual), explain juror responsibilities, courtroom etiquette, confidentiality obligations, and provide clear instructions for arrival, breaks, and payment processing.
  • Process juror payments, mileage reimbursements and stipends: prepare claims, verify identity and service dates, coordinate with finance/accounts payable, and maintain secure payment records.
  • Support voir dire by generating juror questionnaires, reviewing responses for potential conflicts, summarizing key data for judges and attorneys, and preparing juror lists for selection.
  • Collaborate with judges, courtroom deputies, prosecuting and defense offices to coordinate juror sequestration plans, special accommodations, high-profile trial logistics and media or public access constraints.
  • Execute confidentiality and privacy protocols for juror data; apply best practices for secure storage, encryption, limited access and lawful disclosure in accordance with state law and court policy.
  • Conduct quality-control audits of juror rosters, payables, and database records to identify discrepancies, prevent double payments, and ensure compliance with retention policies.
  • Triage and escalate complex or sensitive juror situations (medical excuses, childcare conflicts, employer disputes, threats or harassment) to supervisors and legal counsel, documenting actions and follow-up.
  • Train and mentor temporary staff, seasonal workers and volunteers during jury surges to ensure consistent messaging, accurate data entry, and customer-focused service to jurors.
  • Generate routine and ad-hoc operational reports and analytics (no-show rates, excuse frequency, average service length, demographic breakdowns) to inform process improvements and stakeholder briefings.
  • Manage juror outreach programs and civic engagement initiatives to increase public understanding of jury service responsibilities, including community presentations and partnership with local organizations.
  • Coordinate logistics for juror transportation and ADA accommodations — arranging paratransit, accessible facilities, sign language interpreters, and other reasonable accommodations in compliance with law.
  • Support subpoenas and witness coordination when jury-related subpoenas or notices impact juror pools; prepare legal documentation and ensure proper service where required.
  • Maintain cross-functional relationships with county clerks, records management, IT, HR, finance and facilities to resolve system issues, procure supplies, and align processes affecting juror service delivery.
  • Implement and document process improvements to reduce administrative burden, shorten time-to-trial, and improve juror experience — recommending automation opportunities and workflow changes to supervisors.
  • Participate in emergency response and contingency planning for court closures, pandemics or natural disasters: reschedule jurors, update communications, and coordinate with judicial leadership.
  • Prepare courtroom materials (jury badges, juror binders, juror verdict forms), set up jury deliberation rooms and ensure juror needs are met during trials (refreshments, security escorts) per court policy.
  • Reconcile juror inventories and supplies (oath cards, orientation brochures, juror badges) and submit purchase orders and budget requests to meet anticipated trial volumes.
  • Document procedures, maintain training manuals and standard operating procedures for jury services operations; ensure continuity of service and rapid on-boarding for new hires.

Secondary Functions

  • Support ad-hoc data requests and exploratory data analysis.
  • Contribute to the organization's data strategy and roadmap.
  • Collaborate with business units to translate data needs into engineering requirements.
  • Participate in sprint planning and agile ceremonies within the data engineering team.
  • Assist with cross-training initiatives to broaden office coverage during peak jury periods and staff absences.
  • Assist court administration with special projects such as jury statistical reporting, grant applications for jury technology upgrades, and community outreach campaigns.
  • Help coordinate remote/virtual jury orientations and technology checks when hybrid or remote jury services are used.
  • Provide front-desk reception support periodically to triage public inquiries and redirect to appropriate court services staff.

Required Skills & Competencies

Hard Skills (Technical)

  • Jury management systems (JMS) and court case management systems (CMS) experience — entering and extracting juror rosters, running juror panels and exporting reports.
  • Advanced Microsoft Excel skills including pivot tables, VLOOKUP/XLOOKUP, data validation and basic macros for reporting and reconciliation.
  • Proficiency with office productivity tools: Microsoft Office Suite (Word, Outlook, PowerPoint), Google Workspace, PDF redaction and electronic forms.
  • Call center/phone system proficiency (multi-line phones, IVR, call routing, ticket logging) and experience managing high-volume inbound/outbound juror calls.
  • Records management and retention practices for judicial records, including secure handling and redaction of personally identifiable information (PII).
  • Scheduling and calendar tools (Outlook calendar, shared calendars, scheduling platforms) for coordinating multiple courtrooms and staff.
  • Experience preparing and auditing payment records, basic accounts payable processes and voucher submission for juror stipends.
  • Familiarity with ADA compliance requirements and arranging reasonable accommodations (interpreters, accessible seating, transportation).
  • Knowledge of legal terminology, courtroom procedures and basic statutory requirements governing jury service and summons processes.
  • Experience with online communication tools (email campaigns, SMS notification platforms, virtual meeting platforms like Zoom) for juror outreach.
  • Data entry accuracy and database reconciliation skills; ability to clean, merge and deduplicate juror records.
  • Basic report writing and ability to produce operational dashboards or summary reports for judicial leadership.

Soft Skills

  • Exceptional verbal and written communication skills tailored to the public and legal professionals.
  • High degree of confidentiality, integrity and professional discretion when handling sensitive juror data.
  • Strong customer service and empathy — ability to manage stressed or confused jurors with patience and respect.
  • Critical thinking and judgment to apply statutory rules to juror excuse and eligibility decisions.
  • Outstanding attention to detail and accuracy in data entry, scheduling and payment processing.
  • Multitasking and time-management skills to prioritize competing deadlines and court demands.
  • Collaborative team player who works effectively with judges, clerks, attorneys, security and external partners.
  • Problem-solving orientation — anticipates issues, proposes practical solutions and documents outcomes.
  • Flexibility and resilience in fast-paced, often unpredictable courtroom environments.
  • Cultural sensitivity and ability to communicate across diverse populations; bilingual ability (e.g., Spanish-English) strongly preferred.

Education & Experience

Educational Background

Minimum Education:

  • High school diploma or GED required.

Preferred Education:

  • Associate's degree or Bachelor's degree in Criminal Justice, Public Administration, Legal Studies, Paralegal Studies, Communications, or related field preferred.

Relevant Fields of Study:

  • Criminal Justice
  • Public Administration
  • Legal Studies / Paralegal
  • Business Administration
  • Communications
  • Human Services

Experience Requirements

Typical Experience Range: 1 - 4 years of administrative experience; 1+ years in court services, jury operations, legal office, or customer service preferred.

Preferred:

  • 2–5 years of direct experience in jury services, court clerk operations, or a government/court administrative role.
  • Demonstrated experience with jury management systems, case management systems, or high-volume public contact centers.
  • Prior exposure to handling confidential records, legal documentation and compliance-driven workflows.
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