Key Responsibilities and Required Skills for Learning and Development Coordinator

🎯 Role Definition

The Learning and Development Coordinator (L&D Coordinator) supports the design, delivery, administration, and measurement of employee learning programs that increase organizational capability and performance. This role coordinates training logistics, maintains the learning management system (LMS), conducts needs analysis, manages vendor relationships, tracks learning metrics, and ensures a consistent, engaging learning experience across onboarding, compliance, leadership development, and continuous learning initiatives. The L&D Coordinator partners with HR, business leaders, subject matter experts (SMEs), and external vendors to scale high-quality learning solutions that align with business goals.

📈 Career Progression

Typical Career Path

Entry Point From:

Learning & Development Assistant or Training Assistant
HR Coordinator with training-related responsibilities
Instructional design or e-learning specialist (entry-level)

Advancement To:

Learning & Development Specialist
Senior L&D Coordinator / Training Manager
Learning & Development Manager or Talent Development Manager

Lateral Moves:

HR Generalist with talent or people operations focus
Instructional Designer / E-learning Developer
Organizational Development Analyst

Core Responsibilities

Primary Functions

Coordinate end-to-end training programs by managing schedules, communications, logistics, materials, and participant registration for instructor-led, virtual, and blended learning initiatives to ensure smooth execution and high learner satisfaction.
Maintain and administer the Learning Management System (LMS), including user account management, course setup, enrollment rules, content uploads, compliance tracking, and routine audits to guarantee accurate completion records and reporting.
Conduct training needs analysis by collecting qualitative and quantitative input from managers, HR partners, and employees; synthesize findings into prioritized learning objectives and recommended delivery approaches.
Assist instructional designers and subject matter experts (SMEs) in converting learning needs into structured curricula, modules, and e-learning content, providing project management support and quality checks throughout development.
Deliver training sessions and workshops, facilitating adult-learning activities, fostering engagement, and applying blended learning techniques when required to reinforce knowledge transfer and behavior change.
Create, update, and maintain training materials, facilitator guides, slide decks, participant workbooks, job aids, and evaluation tools ensuring brand consistency and up-to-date content aligned with organizational policies.
Coordinate onboarding and new-hire learning journeys by scheduling orientation sessions, compliance training, role-specific learning pathways, and buddy programs to accelerate time-to-productivity for new employees.
Manage relationships with external training vendors and consultants, handling RFPs, negotiating contracts, tracking deliverables, and ensuring vendor-delivered content meets quality, accessibility, and compliance standards.
Track and analyze learning metrics and key performance indicators (KPIs) such as completion rates, learner satisfaction (NPS), knowledge retention, and training ROI to inform continuous improvement and reporting to stakeholders.
Design and administer post-training evaluation and assessment frameworks (surveys, quizzes, skills checks) and compile actionable insights to optimize learning content, delivery, and sequencing.
Support competency and career-framework mapping by aligning training offerings to role competencies and development paths, enabling clearer career progression and succession planning.
Manage training budgets and procurement related to L&D programs, ensuring cost-effective use of resources and accurate expense tracking for learning initiatives and vendor contracts.
Coordinate the logistics of large-scale learning events, conferences, certification programs, and leadership retreats including venue selection, AV setup, travel coordination, and on-site support.
Ensure compliance and regulatory training requirements are delivered and documented accurately, partnering with legal and compliance teams to maintain audit-ready training records.
Implement and maintain learning catalogs and internal communications to promote learning programs, encourage continuous development, and increase learner adoption through targeted campaigns and digital touchpoints.
Support microlearning and just-in-time learning initiatives by curating quick-reference content, job aids, and short-format videos that support performance support strategies.
Facilitate cross-functional collaboration by acting as a liaison between HR, IT, business units, and SMEs to align training priorities with strategic objectives and operational needs.
Pilot new learning technologies and platforms (LMS integrations, authoring tools, virtual classroom platforms) and manage small-scale implementations to evaluate fit, scalability, and user experience.
Standardize and document L&D processes, program templates, and governance models to scale consistent learning delivery across remote and in-office populations.
Provide administrative and project management support for certification programs and professional development pathways, tracking participant progress and providing guidance on completion requirements.
Monitor industry trends, best practices, and adult learning methodologies to proactively recommend enhancements and innovations in instructional design and delivery.
Support talent development initiatives such as mentoring programs, skills assessments, stretch assignments, and internal mobility campaigns to strengthen internal talent pipelines.

Secondary Functions

Produce regular learning reports and executive summaries for HR leadership and business partners that highlight impact, trends, and recommendations for investment or redesign.
Support internal communications teams to promote learning initiatives, create promotional assets, and coordinate launch campaigns that drive enrollment and engagement.
Troubleshoot LMS, training access, and technical issues for learners, coordinating with IT to resolve tickets and ensuring uninterrupted learning experiences.
Maintain training compliance documentation and support internal or external audit requests with timely data and evidence of completion.
Curate and maintain a repository of learning assets, templates, and recorded sessions to support on-demand learning and knowledge retention.
Support pilot programs and change management efforts when rolling out new processes, tools, or learning products to ensure adoption and minimize disruption.
Assist in ROI and cost-benefit analyses for major training investments and certifications to support business case development and budget planning.
Foster a culture of continuous learning by coordinating recognition programs, learning milestones, and internal knowledge-sharing events.

Required Skills & Competencies

Hard Skills (Technical)

Learning Management System (LMS) administration (e.g., Cornerstone, Workday Learning, SuccessFactors Learning, Docebo) — user provisioning, course setup, reporting.
Instructional design fundamentals and familiarity with ADDIE or SAM models; ability to translate learning objectives into structured curriculum and assessments.
E-learning authoring tools experience (Articulate Storyline, Rise, Captivate, Camtasia) for content creation and microlearning development.
Virtual classroom and webinar platforms (Zoom, Webex, Microsoft Teams, GoToWebinar) set-up and facilitation skills.
Data analysis and learning metrics: proficiency with Excel, Google Sheets, and basic data visualization/reporting tools (Power BI, Tableau, Looker) to produce training analytics.
Project management for training initiatives including timeline creation, stakeholder coordination, and status reporting; familiarity with agile or waterfall delivery methods.
Content management and digital asset organization — experience with shared drives, LMS content repositories, and version control practices.
Knowledge of adult learning principles, blended learning strategies, and evaluation methodologies (Kirkpatrick model or equivalent).
Budget management and vendor contract coordination for training services and external providers.
Basic HTML/CSS or familiarity with web-based learning platforms for troubleshooting e-learning display or integration issues (preferred).
Familiarity with compliance and regulatory training processes and recordkeeping requirements within regulated industries.

Soft Skills

Exceptional communication skills — written and verbal — for crafting learning content, facilitator guides, and stakeholder updates.
Strong stakeholder management and consultative skills; ability to influence and partner with leaders, SMEs, and cross-functional teams.
High attention to detail and quality assurance mindset for training materials, scheduling, and reporting.
Strong organizational and multitasking abilities to manage concurrent programs and shifting priorities.
Facilitation and presentation skills with an engaging, learner-centric delivery style.
Problem-solving orientation and resourcefulness, especially when coordinating logistics or resolving technical issues.
Customer-service mentality and responsiveness to learner needs, feedback, and accessibility requirements.
Analytical mindset with the ability to interpret learning data and translate it into actionable program improvements.
Adaptability and continuous improvement focus to iterate on learning experiences and adopt new technologies.
Cultural sensitivity and inclusion awareness to design equitable learning experiences for diverse and global workforces.

Education & Experience

Educational Background

Minimum Education:

Bachelor's degree in Human Resources, Education, Business Administration, Organizational Development, Psychology, or related field; or equivalent work experience in L&D or HR.

Preferred Education:

Bachelor's degree plus a professional certification such as ATD Certified Professional in Talent Development (CPTD), SHRM-CP, CPLP, or a certificate in instructional design/eLearning.

Relevant Fields of Study:

Human Resources
Instructional Design / Educational Technology
Organizational Development
Business Administration
Psychology
Communications

Experience Requirements

Typical Experience Range: 2–5 years of progressive experience in learning & development, training coordination, HR programs, instructional support, or related roles.

Preferred: 3–5+ years of hands-on experience administering an LMS, coordinating end-to-end training programs, facilitating workshops, and producing learning analytics; experience in a fast-paced corporate environment or regulated industry is a plus.