Key Responsibilities and Required Skills for Learning Coordinator

🎯 Role Definition

As a Learning Coordinator, you are the operational backbone of our talent development strategy. You are the organizational powerhouse who ensures our training programs run flawlessly, from initial scheduling and communication to post-session feedback and reporting. You will partner with stakeholders across the business, manage our Learning Management System (LMS), and serve as the first point of contact for all employee learning inquiries. This role is critical in fostering a culture of continuous learning and professional development, directly impacting employee engagement, capability building, and overall organizational success. You are the key to transforming learning initiatives from ideas into impactful experiences.

📈 Career Progression

Typical Career Path

Entry Point From:

HR Assistant or Coordinator
Administrative Assistant or Executive Assistant
Team or Department Coordinator

Advancement To:

Learning & Development Specialist
Instructional Designer
L&D Program Manager or Project Manager

Lateral Moves:

HR Generalist
People Operations Specialist
Employee Engagement Specialist

Core Responsibilities

Primary Functions

Manage the end-to-end logistics for all instructor-led (ILT) and virtual instructor-led (vILT) training sessions, including complex calendar management, facilitator coordination, and participant communications.
Administer the enterprise Learning Management System (LMS), including creating courses and curricula, managing user enrollments, troubleshooting user issues, and pulling comprehensive completion and activity reports.
Act as the primary, friendly point of contact for all learning-related inquiries from employees, providing exceptional customer service and timely support for all training programs.
Coordinate the production, printing, and distribution of physical and digital training materials, such as workbooks, job aids, and pre-work, ensuring facilitators and participants have what they need for a successful session.
Schedule and manage the full lifecycle of complex, multi-day training programs and leadership development initiatives, including venue booking, catering, travel arrangements, and technology setup.
Meticulously maintain and update the master training calendar, ensuring all information is accurate, up-to-date, and accessible to key stakeholders across the organization.
Track and analyze key learning metrics, preparing regular dashboards and reports on training effectiveness, attendance, cost-per-hire, and ROI for L&D leadership and business partners.
Process and manage vendor contracts and invoices, track the L&D budget against actual spend, and assist with financial forecasting for upcoming training programs.
Support the corporate onboarding process by coordinating new hire training schedules, enrolling new employees in required learning, and ensuring a seamless learning experience from day one.
Own and manage communications for learning programs, including drafting announcement emails, creating promotional materials on the intranet, and sending reminders and post-session follow-ups.
Collaborate with instructional designers and subject matter experts to support the development of e-learning content, including proofreading, quality assurance testing, and uploading final course packages to the LMS.
Oversee the logistics for external training opportunities, including managing registrations for conferences, webinars, and professional certification programs for employees.
Administer and collate feedback from training evaluation surveys (e.g., Kirkpatrick Level 1 and 2) to provide actionable insights for continuous program improvement.
Maintain accurate and organized records of all training activities and employee learning histories within the LMS and other designated HR systems for compliance and reporting.
Partner with HR Business Partners and department leaders to understand specific team training needs and assist in coordinating appropriate and timely learning solutions.

Secondary Functions

Assist in the selection and ongoing management of external training vendors, facilitators, and content providers, maintaining a database of preferred partners.
Support the creation and maintenance of a centralized repository of learning resources and documentation on the company intranet or a platform like SharePoint/Confluence.
Contribute to the continuous improvement of L&D processes and workflows by identifying and suggesting opportunities for greater efficiency and automation.
Participate in special projects related to talent management, performance management, employee engagement, and organizational development as assigned.
Stay current with industry trends, best practices, and new technologies in the corporate learning and development space to bring fresh ideas to the team.
Assist in marketing and promoting learning opportunities throughout the organization via various channels to drive awareness, engagement, and participation.

Required Skills & Competencies

Hard Skills (Technical)

LMS Administration: High proficiency in administering a Learning Management System (e.g., Cornerstone, Workday Learning, Docebo, Litmos) for course creation, user management, and reporting.
Microsoft Office Suite: Advanced skills in Outlook for complex scheduling, Excel for data tracking and analysis, PowerPoint for presentation support, and Word for material creation.
Virtual Meeting Platforms: Strong experience using and supporting virtual meeting/webinar platforms like Zoom, Microsoft Teams, and Webex for online training delivery.
Project Management Tools: Familiarity with project management software (e.g., Asana, Trello, Smartsheet) to track tasks, deadlines, and program milestones.
Survey & Feedback Tools: Competency in using tools like SurveyMonkey, Google Forms, or Qualtrics to create, distribute, and analyze training evaluation surveys.
Collaboration Platforms: Experience using SharePoint, Confluence, or similar platforms for knowledge management and document control.
Basic E-learning Authoring (Preferred): Basic familiarity with e-learning authoring tools such as Articulate 360 or Camtasia is a significant plus.

Soft Skills

Exceptional Organization: World-class organizational and time-management skills with a proven ability to manage multiple competing priorities and deadlines without sacrificing quality.
Impeccable Attention to Detail: A commitment to accuracy and precision in all tasks, from scheduling a meeting to pulling a critical data report.
Professional Communication: Strong written and verbal communication skills, with the ability to interact clearly and professionally with employees at all levels, vendors, and senior leaders.
Proactive Problem-Solving: A resourceful and proactive approach to identifying and solving problems, with a "can-do" attitude to overcoming logistical challenges.
Customer Service Orientation: A genuine desire to help others and provide a positive, supportive experience for all learners.
Adaptability & Resilience: High degree of adaptability and comfort working in a fast-paced, dynamic corporate environment where priorities can shift.
Discretion & Confidentiality: The ability to handle sensitive and confidential information with the utmost professionalism and discretion.
Collaboration & Teamwork: A strong team player mentality with the ability to partner effectively with immediate team members and cross-functional stakeholders.

Education & Experience

Educational Background

Minimum Education:

Associate's Degree or equivalent professional experience in a relevant field.

Preferred Education:

Bachelor's Degree.

Relevant Fields of Study:

Human Resources
Business Administration
Education or Adult Learning
Communication

Experience Requirements

Typical Experience Range:

2-4 years of experience in a coordination or administrative role.

Preferred:

At least 1-2 years of experience specifically within a Learning & Development, Talent Management, or Human Resources department.
Direct, hands-on experience administering an LMS is highly preferred.