Logistics Attendant | Warehouse Operations & Supply Chain

🎯 Role Definition

As a Logistics Attendant, you are the backbone of our warehouse and distribution operations. You will be instrumental in the precise handling, tracking, and movement of inventory within our facility. This hands-on role requires a keen eye for detail, a commitment to safety, and a drive for efficiency. You will collaborate with a team of dedicated professionals to ensure that our products are received, stored, and shipped accurately and on schedule, directly impacting our ability to meet and exceed customer expectations. Success in this position means contributing to a seamless and organized supply chain from start to finish.

📈 Career Progression

Typical Career Path

Entry Point From:

Warehouse Associate or General Laborer
Retail Stock Clerk or Merchandiser
Shipping/Receiving Clerk

Advancement To:

Logistics Coordinator or Specialist
Warehouse Team Lead or Supervisor
Inventory Control Analyst

Lateral Moves:

Inventory Control Clerk
Quality Assurance Inspector
Fleet Dispatch Assistant

Core Responsibilities

Primary Functions

Accurately pick, pack, and stage customer orders for shipment, ensuring items match the packing slip and meet all quality standards before departure.
Operate material handling equipment, including forklifts, pallet jacks, and cherry pickers, to safely move, locate, relocate, and stack merchandise.
Receive incoming shipments, meticulously verifying contents against purchase orders and bills of lading (BOL), and promptly reporting any discrepancies or damages.
Perform systematic data entry to update inventory levels, shipment statuses, and locations within the Warehouse Management System (WMS) or ERP software.
Conduct regular cycle counts and participate in full physical inventories to ensure the accuracy of stock levels and support inventory control efforts.
Prepare and affix shipping labels, packing slips, and other necessary documentation to outbound packages and pallets, ensuring compliance with carrier requirements.
Maintain a clean, organized, and safe work environment by adhering to company safety protocols, 5S principles, and OSHA regulations at all times.
Load and unload trucks and containers, both manually and with equipment, ensuring proper weight distribution and securing of cargo to prevent damage in transit.
Inspect products for defects and damages during the receiving and picking processes, isolating non-conforming items for review by the quality control team.
Process customer returns (RMA), inspecting returned goods, documenting their condition, and routing them for restocking, repair, or disposal.
Monitor and manage levels of shipping supplies and packing materials, notifying the supervisor when reordering is necessary to prevent operational delays.
Utilize RF (Radio Frequency) scanners and other handheld devices to accurately track inventory movements and confirm order fulfillment transactions.
Collaborate with the transportation team to coordinate shipment pickups and ensure carriers have the correct information and freight.
Assemble and prepare kits or value-added packaging according to specific customer or production requirements.
Sort and place materials or items on racks, shelves, or in bins according to predetermined sequence such as size, type, style, color, or product code.

Secondary Functions

Support ad-hoc inventory checks and assist the Inventory Control team with resolving stock discrepancies.
Contribute to process improvement initiatives by providing feedback on workflow efficiency and potential safety hazards.
Collaborate with team members and supervisors to meet daily operational goals and performance metrics.
Participate in daily team huddles, safety meetings, and training sessions to stay informed on company policies and best practices.

Required Skills & Competencies

Hard Skills (Technical)

Forklift Operation: Certified and experienced in operating various types of forklifts (e.g., sit-down, stand-up, reach truck).
WMS/ERP Proficiency: Experience using Warehouse Management Systems (WMS) or Enterprise Resource Planning (ERP) software like SAP, Oracle NetSuite, or Fishbowl.
RF Scanner Usage: Proficient in using radio-frequency (RF) handheld scanners for order picking, receiving, and inventory tracking.
Data Entry & Computer Literacy: Accurate and efficient typing skills with proficiency in Microsoft Office Suite (Excel, Word, Outlook) for logging and reporting.
Basic Mathematics: Strong understanding of basic math for counting, inventory verification, and measurement tasks.
Shipping Software Knowledge: Familiarity with carrier platforms such as UPS WorldShip, FedEx Ship Manager, or other multi-carrier shipping software.

Soft Skills

Attention to Detail: Meticulous in checking orders, reading SKUs, and counting inventory to ensure a high level of accuracy.
Time Management & Organization: Ability to prioritize tasks effectively in a fast-paced environment to meet strict deadlines.
Teamwork & Collaboration: Proven ability to work cooperatively with others to achieve shared operational goals.
Problem-Solving: Proactive in identifying issues, such as shipping errors or safety concerns, and suggesting viable solutions.
Adaptability: Flexible and able to adjust to changing priorities, workflows, and seasonal demand surges.
Strong Work Ethic: Reliable, punctual, and motivated to perform duties with minimal supervision while maintaining high standards of productivity.

Education & Experience

Educational Background

Minimum Education:

High School Diploma or GED equivalent.

Preferred Education:

Associate's Degree or vocational certificate in a related field.

Relevant Fields of Study:

Logistics & Supply Chain Management
Business Administration

Experience Requirements

Typical Experience Range: 1-3 years of experience in a warehouse, distribution, or manufacturing environment.

Preferred:

Previous experience in a high-volume distribution center.
Valid Forklift Operator Certification is highly desirable.
Experience with both LTL (Less-Than-Truckload) and small parcel shipping processes.