Key Responsibilities and Required Skills for a Mac Coordinator

🎯 Role Definition

As our Mac Coordinator, you will be the cornerstone of our Apple device infrastructure, serving as the primary subject matter expert for all things macOS and iOS. You will take ownership of the entire lifecycle of our Apple fleet, from procurement and zero-touch deployment to ongoing management, security compliance, and advanced technical support. This position is crucial for empowering our employees with reliable, secure, and efficient technology, ensuring they have the best tools to succeed. You will work closely with various IT teams and end-users to maintain a seamless and productive Apple environment.

📈 Career Progression

Typical Career Path

Entry Point From:

IT Support Specialist / Desktop Support Engineer
Help Desk Technician (with Apple focus)
Junior Systems Administrator

Advancement To:

Senior Mac Systems Administrator / Client Platform Engineer
Jamf Architect / Mobile Device Management (MDM) Architect
IT Infrastructure Manager

Lateral Moves:

IT Security Analyst (Endpoint Security)
DevOps Engineer

Core Responsibilities

Primary Functions

Architect, implement, and maintain the Jamf Pro infrastructure for comprehensive management of all corporate macOS and iOS endpoints.
Execute zero-touch and light-touch deployment strategies for new Mac and iOS devices using Apple Business Manager (ABM) and Jamf Pro automation.
Serve as the primary escalation point (Tier 2/3) for all complex technical issues related to Apple hardware, macOS, iOS, and associated applications.
Develop, test, and deploy macOS configuration profiles, policies, and security settings to ensure compliance with corporate standards and industry best practices.
Create and maintain standardized OS images and software packages for consistent and efficient deployment across the organization.
Proactively manage and execute macOS and application patching cycles to mitigate vulnerabilities and ensure system stability.
Author and maintain detailed technical documentation, including standard operating procedures (SOPs), knowledge base articles, and end-user guides.
Manage the complete lifecycle of Apple assets, from procurement and inventory tracking in our asset management system to secure disposal.
Provide dedicated "white-glove" support for C-suite executives and VIPs, ensuring rapid response and resolution for all technical needs.
Develop and maintain custom scripts (e.g., Bash, Python, or Swift) to automate repetitive administrative tasks and streamline workflows.
Integrate Apple devices with enterprise services, including Active Directory, Azure AD, Okta for single sign-on (SSO), and network file shares.
Troubleshoot and diagnose complex hardware and software issues, coordinating with Apple Support and third-party vendors for repairs and replacements.
Monitor the health, performance, and compliance of the entire Mac fleet using Jamf Pro reporting and custom monitoring tools.

Secondary Functions

Support and troubleshoot audio/visual systems and video conferencing solutions (e.g., Zoom Rooms, Crestron) in conference rooms, many of which run on Mac Minis.
Evaluate emerging Apple technologies, new software, and third-party tools to recommend improvements and enhancements to our endpoint environment.
Collaborate with the security team to implement and manage endpoint protection, encryption (FileVault), and data loss prevention (DLP) solutions on Mac devices.
Assist in the procurement process by researching Apple hardware and software, obtaining quotes, and managing vendor relationships.
Provide training sessions and workshops to end-users on macOS features, best practices, and company-supported applications.
Respond to and resolve assigned tickets within the IT service management platform (e.g., Jira, ServiceNow) according to established SLAs.
Participate in on-call rotation for after-hours support of critical infrastructure and executive-level issues.
Manage software licensing and renewals for Mac-specific applications, ensuring compliance and optimizing costs.

Required Skills & Competencies

Hard Skills (Technical)

Jamf Pro: Expert-level proficiency in administering a Jamf Pro environment, including policy creation, packaging, scripting, and reporting. Jamf 300/400 certification is a significant plus.
macOS & iOS: Deep, expert-level knowledge of macOS and iOS, including the command line, system preferences, and underlying architecture.
Scripting: Strong scripting ability in Bash is essential; proficiency in Python or Swift for automation is highly desirable.
Apple Business Manager (ABM): Hands-on experience with ABM for device enrollment (DEP) and application purchasing (VPP).
Network Troubleshooting: Solid understanding of TCP/IP, DNS, DHCP, and Wi-Fi protocols to diagnose connectivity issues on Apple devices.
Identity Provider (IdP) Integration: Experience integrating Macs with IdP solutions like Okta, Azure AD, or Google Workspace for authentication.
Software Packaging: Proficiency in using tools like Jamf Composer or AutoPkg to package and deploy applications.

Soft Skills

Problem-Solving: Exceptional analytical and troubleshooting skills with the ability to diagnose and resolve complex technical issues independently.
Customer-Centric Mindset: A strong dedication to providing outstanding customer service and end-user support with patience and empathy.
Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
Time Management: Proven ability to manage multiple priorities, projects, and support tickets simultaneously in a fast-paced environment.
Collaboration: A proactive team player who works effectively with colleagues in IT, security, and other business units.

Education & Experience

Educational Background

Minimum Education:

Associate's Degree or equivalent combination of relevant certifications (e.g., Jamf Certified Admin, Apple Certified Support Professional) and professional experience.

Preferred Education:

Bachelor's Degree

Relevant Fields of Study:

Computer Science
Information Technology
Management Information Systems

Experience Requirements

Typical Experience Range: 3-7 years of hands-on experience in an IT role with a primary focus on supporting and managing Apple devices.

Preferred:

Demonstrable experience managing an environment of 500+ Mac endpoints using Jamf Pro.
Experience working in a fast-growing tech company or enterprise-level organization.