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Mobile Mortgage Advisor Assistant — Key Responsibilities & Required Skills

💰 $45,000 - $70,000

MortgageFinanceSalesMobile LendingCustomer Service

🎯 Role Definition

The Mobile Mortgage Advisor Assistant supports mortgage advisors and mobile loan officers by managing end-to-end administrative and operational tasks related to mortgage origination. This role combines high-touch borrower communication, loan file preparation and submission, compliance and disclosure execution (TRID/RESPA), and close coordination with underwriting, title, appraisal, and settlement partners. The ideal candidate is detail-oriented, tech-savvy with loan origination systems (LOS) and CRM platforms, comfortable with mobile and field-based client interactions, and experienced in clearing conditions and maintaining a clean origination pipeline to improve turn-times and conversion rates.

This job is optimized for keywords commonly searched by candidates and hiring managers: mobile mortgage advisor assistant, mortgage loan assistant, loan origination specialist, mortgage processing support, Encompass, Calyx, TRID compliance, AUS (DU/LP), credit pulls, income verification, doc collection, eSign, mobile closings.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Mortgage Loan Processor (Entry-level)
  • Loan Officer Assistant or Administrative Assistant with mortgage experience
  • Customer Service Representative in financial services or real estate

Advancement To:

  • Mobile Mortgage Advisor / Licensed Loan Officer
  • Senior Loan Processor or Loan Operations Supervisor
  • Mortgage Sales Manager or Branch Operations Manager

Lateral Moves:

  • Loan Closer / Funding Coordinator
  • Account Executive / Business Development Manager (BDM)
  • Mortgage Underwriting Assistant

Core Responsibilities

Primary Functions

  • Act as the primary administrative and client-facing point of contact for assigned mortgage advisor(s), managing inbound/outbound borrower communication by phone, email, and secure messaging to answer application questions, obtain missing documentation, and provide timely status updates throughout the origination lifecycle.
  • Collect, review and verify borrower documentation (pay stubs, W-2s, tax returns, bank statements, asset letters, rent ledgers, employment verifications) for accuracy and sufficiency to support qualification and AUS findings (DU / LP).
  • Initiate and manage loan files in the Loan Origination System (LOS) such as Encompass, Calyx, LendingQB or Meridian: create applications, enter data, upload documents, track file activity, and ensure system fields are accurate for disclosure generation and underwriting.
  • Prepare, generate and deliver TRID and state-specific disclosures, coordinate eSign workflows using DocuSign or similar e-signature platforms, and maintain proof of delivery and consent documents to meet regulatory timelines.
  • Order third-party services (appraisals, title commitments, flood determinations, verifications of employment/income, tax transcripts) and monitor status, escalate delays, and reconcile invoices as needed.
  • Run credit reports, analyze tri-merge credit data, identify credit issues and document explanations or dispute actions; provide preliminary credit counseling to borrowers where appropriate.
  • Submit loan packages to underwriting with a clear conditions checklist, assemble complete underwriting submissions, and proactively follow up to clear conditions, coordinate clarifications, and work with underwriters to resolve outstanding issues.
  • Review AUS findings and overlays, calculate LTV/CLTV, DTI ratios and prepare simple pre-qualification and pre-approval letters in accordance with lender policy and program requirements (FHA, VA, USDA, Conventional).
  • Coordinate and schedule property inspections, appraisal appointments, and mobile closings; liaise with borrowers, real estate agents, escrow/title officers, and notaries to ensure timely scheduling and attendance.
  • Track and manage a high-volume loan pipeline: maintain daily and weekly status reports, escalate aging files, and identify opportunities to accelerate flow to underwriting, clear-to-close and funding.
  • Facilitate rate locks, re-locks and float-down requests with the pricing desk; document lock confirmations and ensure lock expirations are tracked to avoid rate exposure.
  • Maintain borrower compliance and identity verification protocols: perform KYC checks, ensure anti-money-laundering (AML) documentation is gathered, and escalate suspicious activity to compliance.
  • Prepare closing packages, final CD/HUD review, coordinate final lender closing conditions, obtain lender clear-to-close, and ensure all pre-funding documents are in place for settlement.
  • Attend mobile and field closings as required to support the advisor, coordinate with notaries, and confirm the execution and delivery of final loan documents.
  • Provide high-quality borrower coaching and education on mortgage products, loan timelines, documentation needs, and the closing process to improve borrower experience and conversion rates.
  • Enter and maintain accurate borrower and referral partner records in the CRM (e.g., Salesforce, Velocify) and LOS, log all borrower communications, tasks and next steps to maintain auditable files and enhance follow-up efficiency.
  • Assist in preparing pipeline and production reports for advisors and managers, highlighting day-to-day bottlenecks, production KPIs, pull-through and conversion metrics to support business decisions.
  • Support loan advisor marketing initiatives by preparing collateral, follow-up emails, appointment confirmations, event coordination (open houses, seminars), and tracking referral partner interactions.
  • Manage compliance with lender and investor requirements, internal quality control checklists and file retention policies; participate in regular file QC audits and correct any findings promptly.
  • Engage in pre-funding and post-closing quality assurance: verify final documents match funding files, reconcile documents with investor requirements, and coordinate corrections or repurchases when necessary.
  • Provide backup support to other loan officers or processors during peak periods, ensuring continuity of operations and minimal borrower disruption.
  • Maintain knowledge of program/product updates, investor overlays, state-specific mortgage laws, and regulatory changes (TRID, RESPA, HMDA) and implement required changes in workflow promptly.
  • Facilitate cross-sell and retention outreach with existing customers (refinance opportunities, HELOCs, product conversions) by identifying eligible clients and preparing preliminary scenario quotes for advisors.
  • Deliver exceptional customer service under pressure: manage escalated borrower complaints, coordinate problem resolution, and de-escalate situations while preserving fiduciary and compliance standards.

Secondary Functions

  • Participate in onboarding and training of new assistant staff, documenting best practices, SOPs, and LOS/CRM workflow guides to reduce ramp time.
  • Support ad-hoc reporting and analytics requests from sales managers and operations leadership to identify trends and improve pipeline velocity.
  • Collaborate with underwriting, compliance, and funding teams to refine process improvements, reduce defects, and shorten time-to-close.
  • Maintain and update resource libraries (checklists, SOPs, training materials) to ensure team-wide consistency and regulatory adherence.
  • Assist with community outreach events and business development activities to grow referral networks and support advisor prospecting efforts.
  • Participate in system testing and rollout efforts for LOS updates, CRM integrations, or e-signature tool changes; provide user feedback and contribute to UAT.
  • Perform occasional local travel to meet with high-priority borrowers or referral partners and represent the company in a professional, compliant manner.
  • Support legal or audit requests by preparing and delivering compliant loan file documentation and audit trails as required.

Required Skills & Competencies

Hard Skills (Technical)

  • Proficiency with Loan Origination Systems (LOS) such as Ellie Mae Encompass, Calyx Point, Meridian, LendingQB or similar.
  • CRM experience: Salesforce, Velocify, or other mortgage CRM platforms; logging communications and maintaining referral pipelines.
  • Strong working knowledge of TRID (TILA-RESPA Integrated Disclosure), RESPA, HMDA, and state mortgage licensing requirements.
  • Experience ordering and tracking third-party services: appraisals, title searches, flood certificates, VOE/VOI, tax transcripts.
  • Ability to run and interpret tri-merge credit reports, identify score/derogatory items, and prepare clear credit explanations.
  • Familiarity with AUS systems (Fannie Mae DU, Freddie Mac LP), investor overlays, and conventional / government product guidelines (FHA, VA, USDA).
  • Document management and e-signature platforms: DocuSign, Notarize, Snapdocs, or equivalent.
  • Strong Excel and Google Sheets skills for pipeline reporting, reconciliation, and basic data analysis (pivot tables, VLOOKUP/XLOOKUP).
  • Knowledge of closing documents, CD/HUD reconciliation, and pre-funding checklists required for clear-to-close and funding.
  • Ability to prepare and submit compliant disclosure packages and manage deadlines for e-disclosures and wet-sign transactions.
  • Basic understanding of mortgage math: LTV, CLTV, DTI, amortization concepts, rate/term vs cash-out refinance implications.

Soft Skills

  • Exceptional verbal and written communication skills; ability to explain complex mortgage concepts in plain language.
  • Strong organizational skills and extreme attention to detail to maintain error-free loan files and disclosure accuracy.
  • Customer-focused mindset with strong empathy and ability to de-escalate stressed borrowers while keeping timelines on track.
  • Time management and prioritization under competing deadlines in a high-volume environment.
  • Problem-solving orientation with the ability to anticipate issues and proactively remove obstacles for advisors and borrowers.
  • Team-player attitude and collaborative approach across sales, underwriting, title, and funding partners.
  • High integrity and discretion handling private financial information and sensitive borrower data.
  • Adaptability to changing investor rules, technology tools, and evolving company SOPs.
  • Resilience and stress tolerance during peak production cycles and rate volatility periods.
  • Professional presence for in-person mobile meetings and representing the advisor at closings or community events.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or GED required.

Preferred Education:

  • Bachelor's degree in Finance, Business Administration, Accounting, Economics, Real Estate, or related field preferred.

Relevant Fields of Study:

  • Finance
  • Business Administration
  • Accounting
  • Economics
  • Real Estate

Experience Requirements

Typical Experience Range:

  • 1–4 years of experience in mortgage origination, loan processing, or mortgage administrative support.

Preferred:

  • 2+ years supporting mortgage advisors or loan officers in a retail or mobile lending environment, with direct experience using Encompass, Calyx, or similar LOS and a CRM platform.
  • Prior exposure to FHA/VA/Conventional programs, TRID compliance, and third-party service coordination is strongly preferred.
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