Key Responsibilities and Required Skills for Parking Coordinator

🎯 Role Definition

The Parking Coordinator is a pivotal role responsible for the comprehensive oversight of all parking facilities and operations. This individual serves as the frontline manager for ensuring a seamless, safe, and positive parking experience for all visitors, employees, and event attendees. Reporting to the Operations Manager, the Parking Coordinator will handle everything from daily lot management and revenue reconciliation to special event logistics and enforcement of parking regulations. This position requires a proactive problem-solver with exceptional communication skills who can effectively lead a team of parking attendants and collaborate with various internal and external stakeholders to maintain operational excellence.

📈 Career Progression

Typical Career Path

Entry Point From:

Parking Attendant / Lead Attendant
Customer Service Supervisor
Security Officer
Event Staff Lead

Advancement To:

Parking Operations Manager
Facilities Supervisor
Assistant Director of Transportation
Event Logistics Manager

Lateral Moves:

Event Coordinator
Logistics Coordinator
Facilities Coordinator

Core Responsibilities

Primary Functions

Oversee and manage the day-to-day operations of all assigned parking facilities, ensuring a safe, clean, and efficient environment for all patrons and staff.
Coordinate and execute comprehensive parking plans for special events, concerts, and high-traffic periods, including staffing, traffic flow management, and signage placement.
Act as the primary point of contact for all parking-related inquiries, concerns, and complaints, providing exceptional customer service and effective conflict resolution.
Administer the parking permit system, including the application process, issuance, renewals, and accurate record-keeping for employees, students, and visitors.
Conduct regular patrols of parking lots and garages to enforce parking policies and regulations, issuing citations or warnings for violations as necessary.
Manage and reconcile daily revenue from parking meters, pay stations, and online payment systems, ensuring accuracy and adherence to cash handling protocols.
Monitor the operational status of all parking equipment, such as gate arms, ticket dispensers, and payment kiosks, and coordinate timely repairs with service vendors.
Train, schedule, and provide daily guidance to a team of parking attendants and cashiers, fostering a positive and productive work environment.
Develop and maintain positive working relationships with internal departments, external clients, and local law enforcement to ensure seamless parking operations.
Generate and analyze detailed operational reports on parking occupancy, revenue trends, violation statistics, and customer feedback to inform strategic decisions.
Implement and manage valet parking services where applicable, ensuring high standards of service, vehicle safety, and key security.
Respond promptly to incidents within the parking facilities, including accidents, medical emergencies, or security threats, and prepare detailed incident reports.
Assist in the development and implementation of new parking policies, procedures, and technologies to improve efficiency and the customer experience.
Perform regular lot counts and space availability audits to maintain accurate data on parking utilization and capacity.

Secondary Functions

Manage the inventory of parking supplies, including tickets, permits, validation stamps, and equipment consumables, and place orders as needed.
Coordinate snow removal, line striping, and other surface lot maintenance activities with facilities or third-party contractors to ensure lot safety and usability.
Utilize parking management software to manage permits, citations, billing, and reporting functions.
Ensure all parking areas are compliant with ADA regulations and other relevant legal and safety standards.
Handle the billing and collection process for monthly parking accounts, resolving any discrepancies and addressing customer inquiries.
Assist in preparing the annual budget for the parking department by providing data on projected revenues, labor costs, and operational expenses.
Lead pre-shift briefings with parking staff to communicate daily objectives, event details, and any operational changes.
Proactively identify and recommend improvements to traffic flow patterns, wayfinding signage, and overall facility layout to enhance patron navigation and safety.

Required Skills & Competencies

Hard Skills (Technical)

Parking Management Software: Proficiency with systems like T2 Flex, AIMS, ParkAdmin, ParkMobile, or similar platforms.
Microsoft Office Suite: Strong skills in Excel for reporting and data analysis, Word for communications, and Outlook for scheduling.
Cash Handling & Reconciliation: Verifiable experience with secure cash management, daily deposit preparation, and revenue reporting.
Two-Way Radio Communication: Clear and professional use of radio equipment for real-time team coordination and incident response.
Basic Equipment Troubleshooting: Ability to diagnose and perform minor fixes on parking gates, ticket machines, and pay stations to minimize downtime.
Reporting & Data Analysis: Competency in generating, interpreting, and presenting operational data to management.

Soft Skills

Customer Service Excellence: A proven track record of providing friendly, empathetic, and effective service to a diverse public, even in challenging situations.
Conflict Resolution & De-escalation: The ability to calmly and professionally handle disputes over citations or policies and diffuse tense situations.
Leadership & Supervision: Experience in guiding, motivating, and supporting a team to achieve high performance and service standards.
Exceptional Communication: Excellent verbal and written communication for clear interaction with the public, staff, vendors, and management.
Meticulous Attention to Detail: High accuracy in record-keeping, revenue counting, report generation, and enforcement activities.
Adaptability & Problem-Solving: Ability to think critically and quickly to resolve operational challenges, manage unexpected events, and adapt to changing priorities.

Education & Experience

Educational Background

Minimum Education:

High School Diploma or GED equivalent.

Preferred Education:

Associate's or Bachelor's Degree.

Relevant Fields of Study:

Business Administration
Hospitality Management
Logistics or Transportation Management
Criminal Justice

Experience Requirements

Typical Experience Range: 2-5 years of experience in parking, transportation, hospitality, or a related field.

Preferred: At least 1-2 years in a supervisory or lead capacity within a high-volume parking operation or event-based environment. Experience with both surface lot and parking garage management is a significant plus.