Key Responsibilities and Required Skills for Pest Control Coordinator

🎯 Role Definition

The Pest Control Coordinator serves as the central nervous system for all pest management field operations. This role is pivotal in ensuring the efficient scheduling, dispatching, and tracking of pest control technicians while acting as the primary liaison between clients, technicians, and management. The Coordinator ensures that service delivery is timely, compliant with all regulatory standards, and meets or exceeds customer expectations. By managing logistics, handling client communications, and maintaining meticulous records, this position directly impacts operational efficiency, client retention, and the overall success of the company's Integrated Pest Management (IPM) program.

📈 Career Progression

Typical Career Path

Entry Point From:

Pest Control Technician
Dispatcher (in a related field service industry)
Customer Service Supervisor
Administrative Assistant (in a pest control or facilities company)

Advancement To:

Operations Manager
Branch Manager
Senior IPM Specialist
Regional Service Manager

Lateral Moves:

Facilities Coordinator
Route Manager
Safety and Compliance Officer
Corporate Trainer

Core Responsibilities

Primary Functions

Strategically coordinates and schedules daily, weekly, and monthly service routes for a team of pest control technicians to maximize efficiency and minimize drive time.
Manages the dispatch of technicians to both routine appointments and urgent or emergency service calls, adjusting schedules in real-time to accommodate unexpected client needs.
Serves as the primary point of contact for clients, addressing inquiries, scheduling services, resolving complaints, and providing detailed information about treatment plans and preparation requirements.
Meticulously documents all customer interactions, service requests, and resolutions within the company’s CRM system to ensure a complete and accurate client history.
Prepares and reviews detailed work orders, ensuring technicians have all necessary information, including site maps, client contact details, specific pest issues, and safety precautions.
Monitors technician progress throughout the day, providing logistical support and re-routing as necessary to handle delays or emergency service additions.
Verifies and processes service completion reports submitted by technicians, ensuring accuracy for billing, chemical usage tracking, and regulatory compliance.
Plays a key role in the implementation and oversight of Integrated Pest Management (IPM) programs by scheduling necessary follow-ups and monitoring treatment efficacy based on client and technician feedback.
Manages the inventory of pest control products and equipment, placing orders for materials and ensuring technicians are adequately supplied for their assigned jobs.
Maintains and updates the master schedule, accounting for technician leave, vehicle maintenance, and training sessions to ensure continuous service coverage.
Communicates effectively with the sales team to schedule initial inspections and services for new clients, ensuring a smooth onboarding experience.
Assists in ensuring all operations adhere to federal, state, and local regulations, including those set by the EPA, FDA, and local health departments, by maintaining proper documentation.
Prepares and distributes renewal notices and service agreements to existing clients, actively working to maintain high retention rates.
Handles incoming leads, qualifies them based on service needs and location, and assigns them to the appropriate sales or service personnel.
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Gathers and compiles data for various operational reports, including technician productivity, service call volume, chemical usage, and customer satisfaction metrics.
Educates customers on IPM principles, explaining the importance of sanitation, exclusion, and other non-chemical methods in long-term pest prevention.
Collaborates with the billing department to resolve any discrepancies related to service charges, ensuring accurate and timely invoicing for clients.
Coordinates specialized services, such as termite treatments, fumigations, or wildlife removal, which may require multi-day scheduling and coordination with third-party vendors.
Conducts post-service follow-up calls with clients to ensure satisfaction, gather feedback, and identify opportunities for service improvement.
Provides comprehensive administrative support to the branch or operations manager, assisting with tasks that facilitate the smooth functioning of the entire service department.

Secondary Functions

Assists with the physical inventory counts of pesticides, bait stations, traps, and other essential equipment on a quarterly or as-needed basis.
Participates actively in regular safety meetings and training sessions, contributing to a culture of safety and compliance within the team.
Provides backup support for customer billing inquiries, helping to explain charges and process payments when the primary billing staff is unavailable.
Contributes to the refinement and improvement of service protocols and scheduling procedures by providing feedback from a logistical and client-facing perspective.

Required Skills & Competencies

Hard Skills (Technical)

Scheduling & Dispatching Software: Proficiency in using industry-specific software (e.g., PestPac, ServiceTitan, Briostack) for routing and scheduling.
Integrated Pest Management (IPM) Knowledge: Solid understanding of IPM principles, including inspection, monitoring, and control methods.
Regulatory Compliance: Familiarity with EPA, OSHA, and state-specific regulations governing pesticide use and safety.
Pest & Chemical Knowledge: Foundational knowledge of common pests, their behaviors, and the appropriate chemicals and treatments used to manage them.
CRM Software: Experience using Customer Relationship Management systems for logging client interactions and managing accounts.
Microsoft Office Suite: Competency in Word, Excel, and Outlook for reporting, communication, and data organization.

Soft Skills

Communication: Exceptional verbal and written communication skills for clear interaction with clients, technicians, and management.
Problem-Solving: The ability to think critically and quickly to resolve scheduling conflicts, customer complaints, and logistical challenges.
Attention to Detail: Meticulous accuracy in data entry, scheduling, and record-keeping to prevent errors in service and billing.
Organization & Time Management: Superior organizational skills to manage multiple schedules, tasks, and priorities simultaneously in a fast-paced environment.
Customer Focus: A strong commitment to providing outstanding customer service and building positive client relationships.
Composure: The ability to remain calm and professional under pressure, especially when dealing with urgent requests or distressed clients.

Education & Experience

Educational Background

Minimum Education:

High School Diploma or GED equivalent.
Possession of or ability to obtain a state-required pest control applicator license or certification may be necessary.

Preferred Education:

Associate's or Bachelor's Degree.

Relevant Fields of Study:

Entomology or Biology
Business Administration or Operations Management
Environmental Science

Experience Requirements

Typical Experience Range: 2-5 years of experience in a coordination, dispatch, or high-volume customer service role.

Preferred:

Direct experience within the pest control, landscaping, or another field service industry.
Demonstrable experience in a role that required complex scheduling and logistical planning.
Prior experience as a Pest Control Technician is highly valued.