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Key Responsibilities and Required Skills for Route Supervisor

💰 $55,000 - $75,000

LogisticsTransportationSupply ChainManagement

🎯 Role Definition

The Route Supervisor is a critical, hands-on leadership role responsible for the direct supervision, coaching, and management of a team of professional drivers. This individual serves as the frontline leader, ensuring all routes are executed safely, efficiently, and in full compliance with Department of Transportation (DOT) regulations and company policies. You will be instrumental in optimizing route plans, managing driver performance, resolving logistical challenges, and acting as the key point of contact for drivers on the road. This position requires a proactive, results-oriented leader who can balance operational demands with a strong commitment to team development and customer satisfaction.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Senior Route Driver / Lead Driver
  • Dispatcher
  • Logistics Coordinator

Advancement To:

  • Operations Manager
  • Transportation Manager
  • Logistics Manager

Lateral Moves:

  • Fleet Manager
  • Safety and Compliance Manager

Core Responsibilities

Primary Functions

  • Directly supervise, train, and mentor a team of route drivers, providing daily guidance, coaching, and constructive feedback to ensure high performance and professional growth.
  • Plan, schedule, and dispatch drivers and vehicles for daily routes, ensuring optimal resource allocation and coverage for all assigned territories.
  • Monitor driver performance and route progress in real-time using GPS tracking and telematics software, proactively addressing delays or deviations from the plan.
  • Uphold and enforce all safety protocols, company policies, and government regulations, including DOT, OSHA, and Hours of Service (HOS) rules.
  • Conduct regular safety meetings, training sessions, and "ride-alongs" to observe driver behavior, reinforce safe practices, and identify areas for improvement.
  • Serve as the first point of contact for resolving customer service issues, complaints, or special requests related to route service, ensuring timely and professional resolution.
  • Lead the investigation and reporting of all accidents, injuries, and property damage incidents, completing required documentation and implementing corrective actions.
  • Manage and approve driver timecards, verify payroll accuracy, and oversee scheduling for time off and vacations to maintain operational continuity.
  • Analyze key performance indicators (KPIs) such as on-time service, productivity, cost-per-route, and safety metrics to identify trends and drive continuous improvement.
  • Coordinate with the vehicle maintenance department to schedule preventative maintenance, repairs, and daily pre-trip/post-trip vehicle inspections (DVIRs).
  • Facilitate daily team huddles to communicate operational goals, safety reminders, and any changes to routes or procedures.
  • Participate in the recruitment, interviewing, hiring, and onboarding process for new route drivers.
  • Manage driver performance through formal evaluations, goal setting, and, when necessary, administering disciplinary action in accordance with company policy.
  • Optimize routes for maximum efficiency, seeking opportunities to reduce fuel consumption, mileage, and overtime while maintaining service quality.
  • Handle on-road emergencies, breakdowns, or service disruptions by coordinating with drivers and internal teams to implement contingency plans.
  • Ensure drivers are equipped with the necessary tools, technology (e.g., handheld devices), and personal protective equipment (PPE) to perform their jobs effectively.
  • Build and maintain a positive, team-oriented work environment that promotes open communication, respect, and a strong sense of ownership.
  • Prepare and distribute daily, weekly, and monthly operational reports to senior management, highlighting performance and key operational insights.
  • Act as a liaison between drivers and other departments, including customer service, sales, and maintenance, to ensure seamless communication and workflow.
  • Conduct field audits and site visits to ensure service quality, assess container placement, and address any site-specific challenges.

Secondary Functions

  • Assist in the development and implementation of new routing technologies and software to drive continuous improvement.
  • Collaborate with the sales and customer service teams to address customer feedback and integrate new clients into existing routes seamlessly.
  • Participate in budget planning and expense management for the transportation department, focusing on labor, fuel, and maintenance costs.
  • Support cross-functional projects aimed at enhancing operational efficiency, safety programs, or customer experience initiatives.

Required Skills & Competencies

Hard Skills (Technical)

  • DOT & HOS Regulations: Deep knowledge of Department of Transportation (DOT), FMCSA, and Hours of Service (HOS) regulations to ensure full compliance.
  • Routing & Logistics Software: Proficiency in using routing and dispatch software (e.g., Roadnet, Descartes, Samsara, PeopleNet).
  • Telematics & GPS Systems: Experience using GPS tracking and telematics platforms to monitor fleet performance and driver behavior.
  • Microsoft Office Suite: Strong proficiency in Microsoft Office, particularly Excel for data analysis, reporting, and KPI tracking.
  • Fleet Management Principles: Solid understanding of vehicle maintenance cycles, DVIRs, and basic fleet management.
  • Safety Program Management: Experience in conducting accident investigations, root cause analysis, and implementing safety protocols.

Soft Skills

  • Leadership & Coaching: Proven ability to lead, motivate, and develop a diverse team of individuals in a fast-paced environment.
  • Problem-Solving & Decision-Making: Exceptional ability to think critically and make sound, timely decisions under pressure to resolve logistical and personnel issues.
  • Communication Skills: Excellent verbal and written communication skills for clear interaction with drivers, management, and customers.
  • Conflict Resolution: Adept at managing conflict, de-escalating tense situations, and mediating disputes effectively.
  • Time Management & Organization: Superior organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
  • Customer Focus: A strong commitment to delivering outstanding customer service and representing the company professionally.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or GED equivalent.

Preferred Education:

  • Associate's or Bachelor's Degree.

Relevant Fields of Study:

  • Logistics
  • Supply Chain Management
  • Business Administration
  • Transportation

Experience Requirements

Typical Experience Range:

  • 3-5 years of experience in a transportation, logistics, or distribution environment, with at least 1-2 years in a supervisory, lead, or dispatching role.

Preferred:

  • Direct experience supervising a team of CDL or non-CDL drivers.
  • A Commercial Driver's License (CDL) is often highly preferred or required.
  • Industry-specific experience (e.g., waste management, food and beverage distribution, parcel delivery) is a significant asset.
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