Torchora
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SAP Operations Clerk | Data Management & Order Processing

💰 $45,000 - $65,000

OperationsAdministrationData EntrySAPSupply Chain

🎯 Role Definition

As an SAP Operations Clerk, you will be the backbone of our daily business operations, ensuring the seamless flow of information and transactions through our SAP system. You will be responsible for the accurate and timely execution of a wide range of tasks, from customer order entry and master data maintenance to inventory movements and reporting. This role is pivotal in maintaining data integrity and supporting our supply chain, sales, and finance teams. This role requires a proactive and precise professional who can handle high-volume data processing and contribute to the overall efficiency of our organization.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Data Entry Clerk
  • Administrative Assistant
  • Junior Operations Assistant
  • Customer Service Representative (with ERP exposure)

Advancement To:

  • SAP Master Data Specialist
  • SAP Analyst / Super User
  • Logistics or Supply Chain Coordinator
  • Operations Team Lead

Lateral Moves:

  • Procurement Assistant
  • Sales Support Coordinator
  • Junior Inventory Analyst

Core Responsibilities

Primary Functions

  • Accurately process and manage the full lifecycle of customer sales orders in the SAP SD module, from creation to invoicing.
  • Create, update, and maintain purchase orders in the SAP MM module, ensuring correct vendor, material, and pricing information.
  • Perform meticulous maintenance of critical master data, including customer, vendor, and material master records, to ensure system accuracy.
  • Generate and manage essential shipping and logistics documentation, such as delivery notes, packing lists, and bills of lading, directly from SAP.
  • Proactively monitor open order and delivery statuses, identifying and resolving any potential delays, discrepancies, or issues.
  • Execute goods receipt (GR) and goods issue (GI) transactions in SAP to accurately reflect physical inventory movements.
  • Support physical inventory counts and perform cycle count adjustments and reconciliations within the SAP system.
  • Generate standard and custom operational reports from SAP to support business analysis and decision-making for various departments.
  • Collaborate closely with supply chain, logistics, and warehouse teams to ensure timely fulfillment and shipment of orders.
  • Assist the finance department with invoice verification, resolving price and quantity discrepancies between purchase orders and vendor invoices (MIRO/MIGO).
  • Maintain and verify complex pricing conditions, discounts, and surcharges within SAP to ensure accurate customer billing.
  • Liaise directly with vendors and customers via phone and email to provide status updates and resolve inquiries related to orders, shipments, and invoices.
  • Process customer return orders, including the creation of return authorizations and corresponding credit memos in a timely manner.
  • Ensure all transactional data within SAP is complete, accurate, and compliant with company policies and auditing standards.
  • Troubleshoot and resolve basic end-user issues and transactional errors within SAP, escalating complex problems to the IT support team.

Secondary Functions

  • Support ad-hoc data requests and perform data extractions from SAP for analysis by other business units.
  • Participate in User Acceptance Testing (UAT) for SAP system upgrades, patches, or process improvements.
  • Assist in the documentation of standard operating procedures (SOPs) for key SAP business processes.
  • Monitor and resolve failed IDoc (Intermediate Document) messages related to orders, deliveries, or invoices to ensure data synchronization.
  • Contribute to continuous improvement initiatives by identifying and suggesting enhancements to current SAP workflows and operational processes.
  • Provide backup support for other team members within the operations department during absences or periods of high volume.
  • Help train new team members on fundamental SAP transactions and established departmental procedures.

Required Skills & Competencies

Hard Skills (Technical)

  • SAP Proficiency: Hands-on experience with core SAP ERP modules, particularly Sales & Distribution (SD) and Materials Management (MM).
  • Microsoft Excel: Advanced skills, including VLOOKUP, HLOOKUP, pivot tables, and data filtering for reporting and analysis.
  • Data Entry Speed & Accuracy: Proven ability to perform high-volume data entry with exceptional precision.
  • ERP Systems: General understanding of Enterprise Resource Planning (ERP) system principles and workflows.
  • Order Processing: Experience with the end-to-end order-to-cash (O2C) and procure-to-pay (P2P) cycles.
  • Microsoft Office Suite: Competency in Word, Outlook, and PowerPoint for communication and documentation.
  • Reporting Tools: Familiarity with generating and interpreting reports from an ERP system.

Soft Skills

  • Exceptional Attention to Detail: A meticulous and precise approach to all tasks is non-negotiable.
  • Organizational & Time Management: Ability to prioritize a demanding workload, manage multiple tasks simultaneously, and meet strict deadlines.
  • Problem-Solving: Strong analytical skills to identify, investigate, and resolve transactional discrepancies and operational issues.
  • Communication Skills: Clear and professional written and verbal communication skills for effective collaboration with internal teams and external partners.
  • Teamwork & Collaboration: A cooperative mindset with the ability to work effectively within a team-oriented environment.
  • Adaptability: Capacity to thrive in a dynamic, fast-paced setting and adapt to changing priorities.
  • Proactive Attitude: A self-starter who takes initiative to identify problems and opportunities for improvement without constant supervision.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or equivalent GED.

Preferred Education:

  • Associate's or Bachelor's Degree.

Relevant Fields of Study:

  • Business Administration
  • Supply Chain Management
  • Logistics
  • Information Systems

Experience Requirements

Typical Experience Range: 1-3 years in an operational, data entry, or administrative role.

Preferred: 2+ years of direct, hands-on experience performing daily operational tasks within an SAP ERP environment. Experience in a manufacturing, distribution, or CPG industry is a significant plus.

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