Torchora
Back to Home

Key Responsibilities and Required Skills for Seasonal General Resort Attendant

💰 $ - $

HospitalitySeasonalResort

🎯 Role Definition

The Seasonal General Resort Attendant is a multi-skilled frontline team member who supports day-to-day resort operations across guest services, housekeeping, facilities, groundskeeping, and event support. This role ensures a clean, safe, and welcoming environment for guests by performing routine cleaning, minor maintenance, equipment operation, and direct guest assistance. Typical assignments vary by season (ski/winter operations, summer/beach/resort activities) and require flexibility, strong customer service, and an eye for safety and detail.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Housekeeping Associate
  • Groundskeeper / Maintenance Aide
  • Guest Services / Front Desk Associate

Advancement To:

  • Lead Resort Attendant / Shift Lead
  • Housekeeping Supervisor
  • Facilities Coordinator / Maintenance Technician
  • Guest Services Manager

Lateral Moves:

  • Lift or Ride Operator (ski/winter resorts)
  • Concierge / Bell Services
  • Event Set-up Technician

Core Responsibilities

Primary Functions

  • Perform daily cleaning and sanitizing of guest rooms, suites, condos, and public areas (lobbies, restrooms, hallways, elevators) to resort standards, including vacuuming, mopping, dusting, trash removal, bed making, restocking amenities, and reporting room status.
  • Maintain high standards of cleanliness and presentation for outdoor areas and grounds — including sweeping entrances, cleaning patios, removing litter, emptying outdoor trash receptacles, and ensuring pathways are safe and presentable.
  • Execute seasonal facility tasks such as snow shoveling, clearing walkways, applying ice melt, operating snow blowers and plows, and coordinating with the maintenance team to keep guest access clear and safe.
  • Assist with routine preventive maintenance and minor repairs (changing light bulbs, tightening fixtures, patching minor wall damage, lubricating hinges) and submit detailed maintenance requests for larger repairs with accurate location and urgency information.
  • Operate and maintain cleaning equipment safely and correctly (floor scrubbers, carpet extractors, pressure washers, power washers, lift/platform equipment) following manufacturer and resort safety procedures.
  • Support pool, hot tub, and spa upkeep by monitoring water cleanliness, testing and adjusting chemical levels (where certified), cleaning filters, and reporting any equipment issues to pool maintenance staff.
  • Provide courteous, solution-focused guest service: respond promptly to guest requests and complaints, assist with luggage, provide directions and local recommendations, and escalate concerns to supervisors when required.
  • Set up, breakdown, and maintain event spaces, conference rooms, banquet areas, and outdoor activity venues; transport tables, chairs, linens, AV carts, signage and ensure spaces meet client and resort specifications.
  • Perform inventory management and restocking for housekeeping carts, amenity stations, janitorial closets and public area supplies; report low stock and assist with receiving and organizing new shipments.
  • Monitor and enforce safety and security procedures including locking/unlocking designated areas, checking for hazards, reporting suspicious activity, and participating in emergency drills and incident reporting processes.
  • Assist food & beverage and retail teams during peak periods by clearing tables, bussing dishes, restocking supplies, and providing friendly guest support in dining or retail environments.
  • Operate cashless or point-of-sale devices (if trained) for small retail or activity kiosks, and follow cash-handling and reconciliation procedures when applicable.
  • Support lift or activity operations by assisting with ticket scanning, guest staging, signage placement, and safety checks during high-traffic periods (applicable at ski or mountain resorts).
  • Participate in opening and closing procedures of the resort for the season: deep cleaning, winterization or spring commissioning of facilities, flagging and inventory of seasonal equipment, and assisting with major property turnarounds.
  • Follow all resort policies and local regulatory requirements for hygiene, chemical handling, equipment operation, and guest safety; maintain required certifications (e.g., First Aid, CPR, pool operator) and complete assigned training modules.
  • Manage lost & found items by logging, storing, and processing items according to resort policy, and assisting guests in retrieving lost property in a timely, documented manner.
  • Perform trash, recycling, and compost collection duties according to resort sustainability guidelines; maintain dumpster areas and support waste-reduction initiatives.
  • Support shuttle, valet, or transportation operations as needed: assisting with guest boarding, retrieving vehicles, and coordinating with transportation team members to ensure timely guest movement.
  • Maintain accurate logs and shift reports detailing completed tasks, outstanding issues, safety incidents, and supplies used to enable smooth handovers between shifts.
  • Assist with safety signage and wayfinding — placing temporary signs for wet floors, construction, directional flow, and event guidance to maintain guest safety and reduce liability.
  • Participate in basic landscaping and grounds maintenance tasks such as mowing, trimming, raking, planting seasonal displays, and maintaining irrigation zones under supervision.
  • Provide cross-departmental support during peak seasons (housekeeping backfill, front desk support on busy check-in days, housekeeping deep cleans for turnover units), ensuring operational continuity and positive guest experiences.

Secondary Functions

  • Train and orient new seasonal attendants on resort procedures, safety practices, and guest service standards; provide on-the-job coaching and feedback.
  • Assist supervisors with shift scheduling needs, timekeeping verification, and documenting staff availability during peak seasonal periods.
  • Support sustainability and energy-efficiency initiatives by monitoring lighting, HVAC use in unoccupied spaces, and reporting opportunities for resource savings.
  • Help coordinate vendor access and deliveries during events or high-traffic periods, ensuring proper sign-in and delivery placement to minimize disruption.
  • Collect basic operational metrics (room ready counts, equipment status, supply usage) and provide input to supervisors to inform purchasing and staffing decisions.
  • Engage in light merchandising and restocking of resort retail displays, promotional materials, and signage to support sales and guest engagement efforts.
  • Assist in coordinating volunteer or community events hosted by the resort, helping with logistics, set-up, and cleanup.
  • Support seasonal maintenance projects such as painting touch-ups, sealant application on outdoor furniture, and preventative winterization checks.
  • Participate in post-event breakdowns and deep cleans to return event spaces and guest areas to standard condition quickly and efficiently.
  • Act as a point of contact for guest feedback during assigned areas; collect feedback, document details, and forward to guest services or management for follow-up.

Required Skills & Competencies

Hard Skills (Technical)

  • Proven experience with commercial cleaning protocols, sanitization standards, and use of cleaning chemicals (OSHA/label compliance).
  • Operation and basic maintenance of standard hospitality equipment: floor scrubbers, carpet cleaners, vacuum systems, power washers, and small machinery.
  • Basic handyperson skills: minor carpentry, plumbing fixture replacement, drywall patching, basic electrical troubleshooting (non-licensed tasks).
  • Safe operation of snow removal equipment (snow blowers, shovels, small plows) and knowledge of ice-melt application best practices (where applicable).
  • Pool/spa maintenance fundamentals and chemical handling — or ability to work with certified pool operators.
  • Familiarity with inventory control and stock rotation principles; comfortable using inventory or work-order software (e.g., HotSOS, InnQuest, or similar) or mobile apps.
  • Comfortable using two-way radios, dispatch systems, and guest communication platforms to coordinate tasks across teams.
  • Basic POS or ticketing system experience for guest-facing transactions or activity check-ins (where required).
  • First Aid and CPR certification preferred; ability to respond safely to guest medical incidents and report appropriately.
  • Knowledge of resort safety policies, incident reporting, and basic emergency response procedures.

Soft Skills

  • Exceptional guest-service mindset: proactive, friendly, calm under pressure, and focused on resolving issues to achieve high guest satisfaction scores.
  • Strong verbal communication and active listening skills to interact with guests, managers, and cross-functional teams.
  • Reliable time management, punctuality, and ability to prioritize multiple tasks in fast-paced seasonal environments.
  • Teamwork and collaboration — willingness to assist other departments and adapt to changing shift needs or operational priorities.
  • Attention to detail and pride in presentation, ensuring guest areas meet brand standards consistently.
  • Physical stamina and dexterity to safely perform manual tasks, lift heavy loads within resort safety limits, and work varied shifts including weekends and holidays.
  • Problem-solving mindset: identify hazards or guest concerns and take pragmatic steps or escalate when appropriate.
  • Adaptability and learning agility: comfortable learning new equipment, software, and seasonal procedures quickly.
  • Cultural awareness and empathy — creating welcoming experiences for diverse guest populations and maintaining professional composure.
  • Dependability and integrity — trusted to secure guest property, follow cash handling or lost & found procedures, and maintain confidentiality.

Education & Experience

Educational Background

Minimum Education:

  • High school diploma or equivalent (preferred but not always required).

Preferred Education:

  • Certification or coursework in hospitality, facilities maintenance, or recreation management (community college or vocational program).

Relevant Fields of Study:

  • Hospitality Management
  • Facilities / Maintenance Technology
  • Recreation & Leisure Services
  • Environmental Services / Janitorial Sciences

Experience Requirements

Typical Experience Range:

  • 0 to 2 years for entry-level seasonal roles; many resorts hire candidates with minimal prior experience but look for demonstrated reliability and basic hospitality exposure.

Preferred:

  • 1+ years of experience in hotel/resort housekeeping, groundskeeping, facilities maintenance, or guest services; previous seasonal resort experience strongly preferred.

This document is optimized for quick posting, SEO discoverability, and feeding into applicant tracking systems (ATS) and LLM-powered hiring workflows; copy, tailor, and expand bullets to match your resort's specific seasonal needs and local regulations.

Explore More Careers