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Key Responsibilities and Required Skills for Security Site Supervisor

💰 $22 - $35 per hour

SecurityManagementFacilitiesProtective Services

🎯 Role Definition

The Security Site Supervisor is a pivotal leadership role responsible for the day-to-day management of security operations at a specific client site. This individual serves as the primary point of contact for both the security team and the client, ensuring that all security protocols are enforced, contractual obligations are met, and the highest standards of service are maintained. You will be instrumental in training, mentoring, and managing a team of security officers, fostering a culture of professionalism, vigilance, and proactive threat mitigation. This position requires a blend of strong leadership, exceptional communication skills, and in-depth knowledge of physical security procedures.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Senior Security Officer
  • Lead Security Officer
  • Security Corporal / Field Training Officer

Advancement To:

  • Security Account Manager
  • Field Operations Manager
  • Regional Security Manager

Lateral Moves:

  • Security Training Instructor
  • Emergency Operations Coordinator

Core Responsibilities

Primary Functions

  • Supervise and lead a team of security officers, including managing schedules, assignments, and post orders to ensure optimal coverage and operational readiness.
  • Conduct comprehensive training for new and existing security personnel on site-specific procedures, emergency response protocols, and customer service standards.
  • Act as the primary on-site liaison with client representatives, fostering a strong professional relationship and addressing any security concerns or requests in a timely manner.
  • Oversee the enforcement of all site security policies and procedures, ensuring strict compliance with access control, visitor management, and property protection protocols.
  • Manage and respond to security incidents, medical emergencies, and alarms, directing team actions and ensuring proper documentation and escalation.
  • Prepare and review detailed daily activity logs, incident reports, and other security documentation to ensure accuracy, clarity, and completeness for client and company review.
  • Conduct regular patrols and inspections of the entire property to identify and mitigate potential security risks, safety hazards, and compliance issues.
  • Monitor and operate advanced security systems, including CCTV surveillance, access control panels, and alarm monitoring software, to maintain situational awareness.
  • Manage the performance of the security team, providing regular coaching, feedback, and formal performance evaluations to drive continuous improvement.
  • Develop and update site-specific post orders and emergency response plans in collaboration with client management and company leadership.
  • Coordinate emergency response efforts with local law enforcement, fire departments, and emergency medical services during critical incidents.
  • Ensure all security equipment, including radios, vehicles, and computer systems, is properly maintained, inventoried, and in good working order.
  • Investigate and document security breaches, employee misconduct, and other incidents, gathering evidence and preparing comprehensive reports for management.
  • Administer and oversee the site's visitor management and badging process, ensuring all non-employees are properly vetted, logged, and escorted.
  • Conduct regular shift briefings to disseminate important information, review recent events, and set clear expectations for the upcoming shift.
  • Assist in the hiring and selection process for new security officers, participating in interviews and evaluating candidate suitability for the site.
  • Uphold and enforce all company policies and procedures, as well as federal, state, and local regulations pertaining to security operations.
  • Develop staffing plans and schedules to ensure consistent, high-quality security coverage while managing overtime and labor costs effectively.
  • Provide exceptional customer service to all clients, employees, and visitors, representing the company with a high degree of professionalism.
  • Implement and manage loss prevention strategies to protect client assets from theft, vandalism, and other forms of loss.
  • Serve as a role model for the security team by demonstrating exemplary conduct, a strong work ethic, and a commitment to safety and security.

Secondary Functions

  • Assist with the verification of officer timekeeping and payroll data to ensure accuracy.
  • Maintain an inventory of all security-related supplies and equipment, submitting procurement requests as needed.
  • Conduct regular safety drills and security awareness briefings for client employees.
  • Participate in client-facing meetings to report on security metrics and discuss operational performance.

Required Skills & Competencies

Hard Skills (Technical)

  • Proficiency with security access control systems (e.g., Lenel, Genetec, S2).
  • Expertise in operating and reviewing footage from CCTV and Video Management Systems (VMS).
  • Competency in using incident reporting and guard tour software (e.g., TrackTik, Silvertrac).
  • Strong command of the Microsoft Office Suite (Word, Excel, Outlook) for reporting and communication.
  • Valid State Security License/Guard Card.
  • First Aid/CPR/AED Certification.
  • Knowledge of physical security principles and risk assessment methodologies.
  • Experience with alarm panel operation and response protocols.
  • Understanding of basic emergency management and incident command principles.
  • Familiarity with two-way radio communication protocols and etiquette.

Soft Skills

  • Exceptional Leadership and Team Management
  • Clear and Concise Written and Verbal Communication
  • Conflict Resolution and De-escalation Techniques
  • Strong Interpersonal and Client Relations Skills
  • Critical Thinking and Proactive Problem-Solving
  • High Level of Professionalism and Integrity
  • Excellent Observational Skills and Attention to Detail
  • Decision-Making Under Pressure
  • Customer Service Orientation
  • Adaptability and Time Management

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or GED required.

Preferred Education:

  • Associate's or Bachelor's Degree.

Relevant Fields of Study:

  • Criminal Justice
  • Security Management
  • Business Administration

Experience Requirements

Typical Experience Range:

  • 3-5 years of experience in the security field, with at least 1-2 years in a supervisory or lead officer role.

Preferred:

  • Prior experience in a similar environment (e.g., corporate campus, data center, healthcare, high-end residential) is highly desirable. Experience managing a team of 5 or more officers.
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