Torchora
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Dynamic Selling Supervisor

💰 $45,000 - $65,000 Annually (DOE)

RetailSales LeadershipManagementCustomer Experience

🎯 Role Definition

This role requires a passionate and results-driven Selling Supervisor to join our dynamic retail team. In this pivotal role, you will act as a leader on the sales floor, a mentor to our associates, and a key partner to the store management team. You will be responsible for driving sales performance, upholding our standards of customer excellence, and fostering a positive, high-energy store environment. The ideal candidate is a natural leader with a strong sales acumen, a talent for developing others, and a deep commitment to creating memorable experiences for every customer who walks through our doors.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Senior Sales Associate / Brand Ambassador
  • Key Holder
  • Department Lead

Advancement To:

  • Assistant Store Manager
  • Store Manager
  • Retail Field Trainer

Lateral Moves:

  • Visual Merchandising Supervisor
  • Stock & Inventory Supervisor

Core Responsibilities

Primary Functions

  • Champion and drive the achievement of individual, department, and overall store sales goals through effective coaching and performance management.
  • Lead by example on the sales floor, actively engaging with customers, modeling advanced selling techniques, and driving key performance indicators (KPIs) like conversion and UPT.
  • Provide continuous, in-the-moment coaching, training, and motivation to a diverse team of sales associates on product knowledge, service standards, and clienteling.
  • Act as the Manager on Duty, assuming full responsibility for store operations, team supervision, and decision-making in the absence of senior management.
  • Guarantee the delivery of an exceptional, brand-aligned customer experience by all team members, ensuring every interaction is positive and personalized.
  • Skillfully de-escalate and resolve complex customer issues, turning challenging situations into opportunities for loyalty-building.
  • Analyze daily and weekly sales reports to identify business trends, top-performing categories, and areas of opportunity, communicating findings to the team and management.
  • Oversee and execute all opening and closing procedures with precision, including cash management, POS reconciliation, and securing the premises.
  • Manage daily staff scheduling and zone assignments to ensure optimal floor coverage, maximize productivity, and enhance the customer journey.
  • Uphold and enforce immaculate visual merchandising and store presentation standards, ensuring the shopping environment is always compelling and brand-appropriate.
  • Partner with the Store Manager to recruit, interview, and onboard new talent, ensuring a strong pipeline of skilled and culturally aligned associates.
  • Conduct regular performance check-ins with sales associates, providing constructive feedback and contributing to their formal annual performance reviews.
  • Foster a positive, collaborative, and inclusive team culture where associates feel valued, motivated, and empowered to succeed.
  • Implement and monitor loss prevention strategies and asset protection policies to minimize shrink and protect company property.
  • Act as a brand ambassador, consistently embodying the company's values and sharing your passion for our products with both the team and customers.
  • Communicate and cascade key corporate initiatives, new policies, and promotional updates to the team, ensuring clear understanding and effective execution.
  • Assist in the management of store inventory, including the processing of shipments, conducting cycle counts, and directing stock replenishment activities.
  • Drive the growth of the store's client base by teaching and leading effective clienteling strategies, from data capture to personalized outreach.
  • Ensure strict compliance with all company policies and procedures, including health and safety protocols, to maintain a secure and safe environment for all.
  • Collaborate with the management team to develop and implement innovative business-driving strategies tailored to the local market and customer demographic.

Secondary Functions

  • Partner with store leadership to analyze business trends and contribute to the development of strategic action plans.
  • Assist in the coordination and execution of physical inventory counts and store-wide audits.
  • Actively participate in weekly leadership meetings to review business performance, discuss challenges, and align on upcoming priorities.
  • Support the broader training and onboarding process for new team members across all store departments.

Required Skills & Competencies

Hard Skills (Technical)

  • POS Systems: High proficiency in operating modern Point of Sale (POS) systems for sales, returns, and inventory lookups.
  • Inventory Management Software: Experience with inventory control systems for receiving, cycle counts, and stock management.
  • MS Office Suite: Competency in Microsoft Word, Excel, and Outlook for reporting, communication, and scheduling.
  • Sales Analytics: Ability to read, interpret, and derive actionable insights from sales reports and KPI dashboards.
  • Scheduling Software: Familiarity with workforce management or scheduling platforms is a plus.
  • Cash Handling & Reconciliation: Proven accuracy in managing cash drawers, performing end-of-day reconciliation, and preparing bank deposits.

Soft Skills

  • Inspirational Leadership: The ability to motivate, guide, and develop a team to achieve and exceed collective goals.
  • Exceptional Communication: Clear, concise, and empathetic communication skills, both verbal and written, with individuals and groups.
  • Customer Service Excellence: A genuine passion for serving customers and an intuitive understanding of their needs.
  • Coaching & Mentoring: Talent for identifying potential in others and providing the feedback and support needed for them to grow.
  • Problem-Solving & Conflict Resolution: A calm, decisive, and fair approach to resolving team member or customer conflicts.
  • Adaptability: The capacity to thrive in a fast-paced, high-volume environment and effectively manage changing priorities.
  • Sales Acumen: A natural sales ability with a strategic understanding of how to drive revenue and profitability.
  • Time Management & Prioritization: Strong organizational skills to manage multiple tasks and responsibilities efficiently.
  • Emotional Intelligence: High level of self-awareness and empathy to build strong relationships with team members and customers.
  • Business Acumen: An understanding of the key drivers of retail success beyond the sales floor.

Education & Experience

Educational Background

Minimum Education:

  • High School Diploma or equivalent (GED).

Preferred Education:

  • Associate's or Bachelor's Degree.

Relevant Fields of Study:

  • Business Administration
  • Marketing
  • Fashion Merchandising
  • Hospitality Management

Experience Requirements

Typical Experience Range:

  • A minimum of 2-4 years of experience in a customer-facing retail or hospitality environment.

Preferred:

  • At least 1-2 years of experience in a supervisory capacity, such as a Key Holder, Department Lead, or Supervisor role, with demonstrated responsibility for leading a team and driving results.
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