Key Responsibilities and Required Skills for Technical Training Coordinator

🎯 Role Definition

The Technical Training Coordinator is responsible for planning, developing, delivering, and measuring technical training programs for internal teams and external customers. This role combines instructional design fundamentals, LMS administration, project coordination, and hands-on facilitation to ensure learners acquire the technical knowledge and practical skills needed to perform in complex product or service environments. The coordinator partners with engineering, product, customer success, and HR to translate business objectives into measurable learning outcomes and an efficient, scalable learning ecosystem.

📈 Career Progression

Typical Career Path

Entry Point From:

Training Coordinator / Training Specialist
Technical Support Engineer or Helpdesk Analyst transitioning to learning
Instructional Designer with exposure to technical content

Advancement To:

Technical Training Manager / Learning & Development Manager
Curriculum or Program Manager (Technical Curriculum)
Director of Learning & Development or Head of Enablement

Lateral Moves:

Instructional Designer / Learning Experience Designer
LMS Administrator / Learning Technology Specialist
Customer Education Manager / Customer Success Enablement

Core Responsibilities

Primary Functions

Design, develop and maintain comprehensive technical training curricula (onboarding, product updates, certification paths) that map to competency frameworks and key performance indicators such as time-to-proficiency, certification pass rates, and support ticket resolution times.
Partner with engineering and product SMEs to translate complex technical concepts into modular learning objectives, hands-on labs, knowledge checks, and job aids that accommodate novice-to-advanced learners.
Manage the end-to-end training program lifecycle including needs analysis, learning design, development, piloting, delivery, evaluation, and iterative improvement using adult learning principles and instructional design methodologies (ADDIE, Bloom’s Taxonomy).
Administer and configure the Learning Management System (LMS): enrollments, course publishing (SCORM/xAPI), user roles, reporting, automated learning paths, and integration with HRIS and SSO platforms.
Develop blended learning solutions—virtual instructor-led training (VILT), in-person ILT, microlearning, self-paced eLearning, and hands-on labs—to meet diverse learner needs and geographic distribution.
Create and update instructor guides, facilitator notes, participant workbooks, slide decks, lab instructions, assessment rubrics, and microcontent optimized for both synchronous and asynchronous delivery.
Deliver technical workshops and training sessions (in-person and remote) for internal teams, channel partners, and customers, ensuring high engagement through demonstrations, labs, and scenario-based exercises.
Coordinate training logistics including scheduling, classroom booking, video conferencing setup, hardware/software provisioning for labs, and global session time-zone planning.
Build and maintain a library of training assets (videos, demo accounts, sandbox environments, knowledge articles) and ensure version control, accessibility, and discoverability for learners and stakeholders.
Establish and track training metrics and KPIs (completion rates, learner satisfaction/Net Promoter Score, pre/post-assessment improvements, certification rates) and generate executive-ready reports to demonstrate program ROI and business impact.
Lead train-the-trainer programs and certify internal trainers and partner instructors to scale technical enablement across regions and teams while maintaining quality and consistency.
Manage project timelines, budgets, vendor relationships (eLearning developers, content vendors, translation/localization partners), and procurement for third-party training technologies and content.
Implement and maintain assessments, certification exams, and practical evaluations that validate technical competencies and support promotion or role-based progression frameworks.
Analyze learner feedback, support ticket patterns, product telemetry, and performance data to identify training gaps, prioritize content updates, and recommend changes to product documentation or onboarding flows.
Localize and adapt training content for global audiences, coordinating translation, cultural localization, and regional instructor sourcing to ensure relevancy and compliance.
Maintain compliance training and role-specific regulatory requirements for technical staff where applicable, ensuring records are auditable within the LMS.
Facilitate cross-functional workshops with Customer Success, Sales Engineering, QA, and Product to validate training accuracy and align training outcomes with go-to-market and product release roadmaps.
Create and maintain interactive hands-on lab environments (cloud sandboxes, virtual machines, containerized labs) to enable scenario-based practice and validate real-world application of technical concepts.
Oversee the creation of on-demand video tutorials, screencasts, and how-to guides using screen recording and editing tools; optimize videos for searchability and reusability.
Drive continuous improvement through A/B testing of learning interventions, rapid prototyping of microlearning experiments, and leveraging learner analytics to increase completion and transfer of learning.
Ensure training materials adhere to accessibility standards (WCAG) and instructional best practices to support diverse learning needs and improve learner outcomes.
Act as the central point of contact for training-related escalations, resolving scheduling conflicts, certification disputes, and technical access issues in partnership with IT and support teams.
Support launch readiness for major product releases by creating targeted enablement playbooks, release-focused training sessions for sales and support, and readiness checklists for cross-functional teams.

Secondary Functions

Support ad-hoc data requests and exploratory data analysis.
Contribute to the organization's data strategy and roadmap.
Collaborate with business units to translate data needs into engineering requirements.
Participate in sprint planning and agile ceremonies within the data engineering team.
Maintain relationships with external training partners and industry associations to keep content current with best practices and emerging technologies.
Provide mentorship and coaching to junior trainers, instructional designers, and subject matter contributors.
Coordinate internal communication campaigns to promote new training offerings, certification deadlines, and knowledge sharing events.
Assist in budget forecasting for training programs and manage vendor invoicing tied to training delivery.
Monitor industry trends in technical education, eLearning tools, and learning analytics to recommend investments and upgrades to the learning stack.
Participate in onboarding and orientation panels to represent the training function and articulate learning pathways for new hires.

Required Skills & Competencies

Hard Skills (Technical)

LMS administration and reporting (e.g., Cornerstone, Docebo, Moodle, TalentLMS) including SCORM/xAPI package handling and user provisioning.
Instructional design and curriculum development (ADDIE, Bloom’s Taxonomy, learning objectives, assessment design).
eLearning authoring tools experience (Articulate Storyline, Adobe Captivate, Camtasia, or similar).
Virtual classroom and webinar platforms expertise (Zoom, Webex, Teams, GoToTraining) and best practices for remote engagement.
Hands-on lab and sandbox environment provisioning (cloud-based labs, AWS/Azure/GCP basics, containerized labs).
Assessment and certification development, including question banks, proctoring workflows, and pass/fail criteria.
Learning analytics and reporting (Google Data Studio, Power BI, Tableau, or built-in LMS analytics).
Multimedia content creation (video capture, editing, captioning, and basic audio cleanup).
Knowledge of adult learning theory, competency models, and performance-based training approaches.
Project management skills and tools (Jira, Asana, Trello, MS Project) to manage multiple simultaneous training initiatives.
Basic technical literacy in relevant product domains (SaaS platforms, networking, cloud services, APIs) to communicate effectively with SMEs and learners.
Experience with localization and managing translation workflows for global training content.

Soft Skills

Exceptional written and verbal communication; able to convert technical language into clear learner-focused content.
Strong stakeholder management and ability to influence cross-functional partners (Engineering, Product, Sales, Support).
High attention to detail and commitment to quality and consistency across deliverables.
Excellent facilitation and presentation skills for both live and virtual audiences.
Strong organizational skills and ability to prioritize competing deadlines in a fast-paced environment.
Problem-solving mindset with a continuous improvement orientation and data-driven decision making.
Empathy and learner-centric thinking to design inclusive, accessible learning experiences.
Adaptability and comfort working in ambiguous, rapidly changing product environments.
Coaching and mentoring skills to develop trainers and build internal capability.
Customer-service orientation when working with internal learners, partners, and external customers.

Education & Experience

Educational Background

Minimum Education:

Bachelor’s degree in Education, Instructional Design, Human Resources, Information Technology, Computer Science, or a related field.

Preferred Education:

Master’s degree or graduate coursework in Instructional Design, Learning Sciences, Organizational Development, or Technical Communication.
Certifications such as CPLP (ATD), Certified Technical Trainer, or relevant instructional design/eLearning certifications.

Relevant Fields of Study:

Instructional Design / Educational Technology
Human Resources / Organizational Development
Computer Science / Information Technology
Technical Communication / Adult Learning

Experience Requirements

Typical Experience Range:

2–5 years for Coordinator/Associate levels; 5+ years for Senior Technical Training Coordinator roles.

Preferred:

3–7 years of experience designing and delivering technical training in SaaS, IT, cloud, or hardware product environments.
Proven experience with LMS administration, eLearning authoring tools, virtual instructor-led training, and hands-on lab creation.
Demonstrated success working directly with engineering/product SMEs to translate technical requirements into effective training deliverables.
Experience measuring learning impact using analytics and presenting outcomes to leadership.
Prior experience managing training programs for global audiences, including localization and multi-time-zone delivery.
Experience with certification program development and managing proctored exams or competency evaluations.