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Key Responsibilities and Required Skills for a Technology Coordinator

💰 $55,000 - $85,000

Information TechnologyEducationTechnical Support

🎯 Role Definition

As our Technology Coordinator, you are the central point of contact for all technology-related activities within the organization. You're not just fixing problems; you're proactively building and maintaining a seamless technology ecosystem. You'll be responsible for the day-to-day management of our IT systems, providing exceptional support to our staff, and coordinating projects that enhance our technological capabilities. This role requires a unique blend of technical expertise, strong communication skills, and a genuine desire to help others leverage technology to its fullest potential. You are the bridge between our people and our tech, ensuring everything runs smoothly and efficiently.

📈 Career Progression

Typical Career Path

Entry Point From:

  • IT Support Specialist
  • Help Desk Technician
  • Tech-Savvy Teacher or Administrative Professional

Advancement To:

  • IT Manager
  • Network Administrator
  • Director of Technology

Lateral Moves:

  • Systems Administrator
  • Instructional Technologist

Core Responsibilities

Primary Functions

  • Manage the full lifecycle of technology assets, including procurement, inventory tracking, deployment, maintenance, and responsible disposal of all hardware and software.
  • Provide tier 1 and tier 2 technical support to all end-users, troubleshooting issues with hardware, software, network connectivity, and peripherals in a timely and professional manner.
  • Administer and maintain user accounts, access controls, and permissions across various platforms, including Microsoft 365, Google Workspace, and other SaaS applications.
  • Oversee the installation, configuration, and updating of operating systems, software applications, and security patches on all company endpoints (desktops, laptops, mobile devices).
  • Monitor and maintain the health and performance of the local area network (LAN), wireless networks (Wi-Fi), and internet connectivity, escalating issues to service providers as needed.
  • Develop and deliver technology training sessions and create user-friendly documentation (guides, FAQs, knowledge base articles) to empower users and promote IT best practices.
  • Manage and maintain all audio/visual (A/V) equipment, including projectors, smart boards, and video conferencing systems, ensuring they are operational for meetings and events.
  • Implement and enforce IT policies and procedures, including Acceptable Use Policies (AUP) and data security protocols, to ensure compliance and a secure computing environment.
  • Administer the organization's help desk ticketing system, ensuring all support requests are logged, prioritized, and resolved according to internal service level agreements (SLAs).
  • Perform and verify regular data backups and test recovery procedures to ensure business continuity and data integrity.
  • Serve as the primary technical point of contact for new employee onboarding and offboarding, handling account lifecycle management and hardware provisioning.
  • Manage the organization's Mobile Device Management (MDM) platform for provisioning and securing smartphones and tablets.
  • Conduct regular security audits and vulnerability assessments to identify and mitigate potential risks to the network and systems.

Secondary Functions

  • Support ad-hoc data requests and exploratory data analysis.
  • Contribute to the organization's data strategy and roadmap.
  • Collaborate with business units to translate data needs into engineering requirements.
  • Participate in sprint planning and agile ceremonies within the data engineering team.
  • Assist in the strategic planning and budgeting for technology initiatives, researching new technologies and providing recommendations for infrastructure improvements.
  • Coordinate with third-party vendors and service providers for technology procurement, support escalations, and project implementation.
  • Maintain and update the technology section of the company intranet or internal knowledge base with current information and guides.
  • Support the setup and teardown of technology for company-wide meetings, presentations, and special events.
  • Manage software licensing to ensure compliance and cost-effectiveness across the organization.
  • Create and maintain detailed documentation of the network infrastructure, system configurations, and critical IT processes.
  • Troubleshoot and resolve issues with specialized line-of-business applications, acting as a liaison between users and the software vendor.
  • Participate in the evaluation and selection of new technology solutions that align with the organization's strategic goals.

Required Skills & Competencies

Hard Skills (Technical)

  • Proficient in administering modern operating systems including Windows 10/11, macOS, and ChromeOS.
  • Strong experience with cloud productivity suites such as Microsoft 365 (including Entra ID/Azure AD) and Google Workspace (Admin Console).
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi).
  • Hands-on experience with hardware troubleshooting and repair for desktops, laptops, printers, and other peripherals.
  • Experience with help desk/ITSM ticketing systems (e.g., Jira Service Management, Zendesk, Freshservice).
  • Knowledge of Mobile Device Management (MDM) solutions like Jamf, Microsoft Intune, or Google Endpoint Management.
  • Familiarity with endpoint security and antivirus management software (e.g., CrowdStrike, SentinelOne, Sophos).
  • Foundational knowledge of system and server administration, including Windows Server and virtualization concepts (VMware, Hyper-V).
  • Experience managing A/V and video conferencing technologies (e.g., Zoom Rooms, Microsoft Teams Rooms).
  • Proven ability to manage data backup and recovery solutions and processes.

Soft Skills

  • Exceptional communication and interpersonal skills, with a talent for explaining complex technical concepts to non-technical users.
  • Strong analytical, problem-solving, and critical-thinking abilities.
  • Excellent customer service orientation with a patient, empathetic, and user-focused demeanor.
  • High degree of organization and time management, with the ability to prioritize and manage multiple tasks and projects simultaneously.
    sober and proactive, with the ability to work independently with minimal supervision.
  • Adaptability and a passion for learning new technologies and methodologies quickly.
  • A collaborative mindset and a strong team player who can work effectively across different departments.

Education & Experience

Educational Background

Minimum Education:

Associate's degree in a relevant field or equivalent combination of industry certifications (e.g., CompTIA A+, Network+) and hands-on experience.

Preferred Education:

Bachelor's degree in Information Technology, Computer Science, or Educational Technology.

Relevant Fields of Study:

  • Information Technology
  • Computer Science
  • Management Information Systems

Experience Requirements

Typical Experience Range:

3-5 years of experience in an IT support, systems administration, or a similar coordination role.

Preferred:

  • Experience working in an educational (K-12 or Higher Ed) or non-profit environment is a significant plus.
  • Demonstrable experience managing a hybrid environment of both on-premise and cloud-based systems.
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