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Key Responsibilities and Required Skills for a Technology Trainer

💰 $75,000 - $115,000

Education & TrainingInformation TechnologyCorporate Services

🎯 Role Definition

This role requires a passionate and dynamic Technology Trainer to join our growing team! In this pivotal role, you will be the bridge between technology and our employees, ensuring they have the knowledge and skills to leverage our enterprise tools effectively. You will be responsible for designing, delivering, and refining our technology training curriculum, from onboarding new hires to upskilling our seasoned professionals on new software and system updates. This role is perfect for a natural educator who thrives on seeing others succeed and is adept at translating complex technical concepts into clear, accessible, and engaging learning experiences. If you're excited by the opportunity to shape our company's digital fluency and drive productivity, we want to hear from you.

📈 Career Progression

Typical Career Path

Entry Point From:

  • IT Support Specialist / Help Desk Analyst
  • Instructional Designer
  • Corporate Trainer or Subject Matter Expert (SME)

Advancement To:

  • Senior Technology Trainer / Lead Trainer
  • Learning & Development Manager
  • Training Program Manager

Lateral Moves:

  • Change Management Specialist
  • Product Adoption Manager
  • Senior Instructional Designer

Core Responsibilities

Primary Functions

  • Design, develop, and deliver engaging and effective technology training programs for employees at all levels, utilizing a blend of instructional techniques including instructor-led (ILT), virtual instructor-led (VILT), e-learning modules, and workshops.
  • Conduct comprehensive training needs assessments in collaboration with department heads and IT to identify knowledge gaps and define clear learning objectives for new and existing technologies.
  • Create, update, and maintain a robust library of high-quality training materials, including facilitator guides, participant workbooks, presentation decks, quick-reference guides, and video tutorials.
  • Master the functionality of our core business applications (e.g., Microsoft 365, CRM, ERP, proprietary software) to serve as the go-to subject matter expert for end-users.
  • Deliver tailored, hands-on training sessions for new hire orientations, ensuring a smooth and effective technology onboarding experience for all new employees.
  • Administer and manage our Learning Management System (LMS), including course creation, user enrollment, session scheduling, tracking completion rates, and reporting on training effectiveness.
  • Develop and implement strategies to promote user adoption of new software and features, working closely with project and change management teams during technology rollouts.
  • Provide post-training support, including one-on-one coaching, floor support, and office hours to reinforce learning and address individual user challenges.
  • Evaluate the effectiveness of training programs and materials through feedback surveys, knowledge assessments, and performance metrics, iterating on content to ensure continuous improvement.
  • Stay current with the latest trends in corporate training, adult learning principles, and instructional technologies to bring innovative learning solutions to the organization.
  • Customize training content to be relevant for diverse audiences across various departments, from sales and marketing to finance and operations.
  • Collaborate with the IT department to understand upcoming system changes, updates, and rollouts, proactively developing training plans to support these initiatives.
  • Facilitate "train-the-trainer" sessions to empower departmental super-users and managers to cascade learning within their own teams.
  • Produce and edit screencasts and short-form video content for just-in-time learning and microlearning modules.
  • Manage the logistics of training delivery, including scheduling, room booking (for in-person), virtual meeting setup, and communication with participants.
  • Partner with vendors to understand third-party software and effectively translate their training content for our internal environment and business processes.
  • Develop and maintain a comprehensive knowledge base, authoring articles, FAQs, and how-to guides that empower employees to find answers independently.
  • Act as a key resource during User Acceptance Testing (UAT), providing insights on system usability and potential training needs before a system goes live.
  • Create and manage a training calendar that aligns with business priorities, software release schedules, and employee development goals.
  • Report on key training metrics and KPIs to leadership, demonstrating the value and impact of technology training initiatives on business outcomes like productivity and efficiency.

Secondary Functions

  • Assist the IT helpdesk with escalated user issues that can be resolved through targeted, just-in-time training or coaching.
  • Participate in the evaluation and selection of new enterprise software, providing expert input on user experience, intuitiveness, and trainability.
  • Contribute to internal communications, such as newsletters and intranet updates, to promote training opportunities and share technology tips and tricks.
  • Collaborate with the broader Learning & Development team to ensure technology training is integrated seamlessly into overall employee development programs.

Required Skills & Competencies

Hard Skills (Technical)

  • Microsoft 365 Mastery: Expert-level proficiency in the full M365 suite, particularly Teams, SharePoint, OneDrive, Planner, and advanced features of Excel and PowerPoint.
  • LMS Administration: Proven experience managing and administering a corporate Learning Management System (e.g., Cornerstone, Docebo, LearnUpon).
  • Instructional Design Tools: Proficiency with e-learning authoring tools such as Articulate 360 (Storyline, Rise) or Adobe Captivate.
  • Video Creation & Editing: Experience using screen-capture and video-editing software like Camtasia, Snagit, or Adobe Premiere.
  • Virtual Training Platforms: Expertise in facilitating engaging sessions on platforms like Zoom, Microsoft Teams, and Webex.
  • CRM/ERP Systems: Experience training on enterprise-level systems like Salesforce, Microsoft Dynamics 365, SAP, or similar platforms.
  • Technical Writing: Ability to create clear, concise, and user-friendly technical documentation, knowledge base articles, and quick-reference guides.
  • Survey & Assessment Tools: Familiarity with tools like SurveyMonkey, Google Forms, or Microsoft Forms for creating feedback surveys and knowledge checks.
  • Presentation Design: Advanced skills in creating visually compelling and professional presentations in PowerPoint or Google Slides.
  • Adult Learning Methodologies: Strong understanding and practical application of adult learning principles and instructional design models (e.g., ADDIE, SAM).

Soft Skills

  • Exceptional Communication: Superior verbal and written communication skills, with the ability to explain complex technical topics to non-technical audiences.
  • Public Speaking & Presentation: Dynamic and confident presentation skills, with the ability to command a room (both virtual and in-person) and hold an audience's attention.
  • Patience & Empathy: A patient and empathetic approach to teaching, understanding that users have varying levels of technical aptitude and learn at different paces.
  • Adaptability: Ability to quickly learn new software and technologies and adapt training delivery style to suit different audiences and learning environments.
  • Stakeholder Management: Skill in building relationships and collaborating effectively with stakeholders across all levels of the organization.
  • Problem-Solving: A proactive and analytical approach to identifying learning needs and developing effective solutions.
  • Active Listening: The ability to listen carefully to user questions and feedback to accurately diagnose issues and provide relevant support.
  • Classroom Management: Strong skills in managing group dynamics, encouraging participation, and keeping training sessions on track.

Education & Experience

Educational Background

Minimum Education:

Bachelor's degree in a relevant field or equivalent practical experience in corporate training and technology.

Preferred Education:

Master's degree in Adult Education, Instructional Design, or Organizational Psychology. Certifications such as CPTD (Certified Professional in Talent Development) or a Microsoft Office Specialist (MOS) certification are a plus.

Relevant Fields of Study:

  • Instructional Design
  • Adult Education & Corporate Training
  • Information Technology
  • Communications
  • Human Resources / Organizational Development

Experience Requirements

Typical Experience Range:

3-5 years of direct experience in a technology training role, including curriculum design, material development, and in-person/virtual facilitation.

Preferred:

5+ years of experience in a corporate setting, with a demonstrated track record of managing large-scale training projects for enterprise software rollouts, administering an LMS, and measuring the business impact of training programs.

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