Key Responsibilities and Required Skills for Training Technician

🎯 Role Definition

As a Training Technician, you are the backbone of our learning and development initiatives. You're the go-to expert who ensures that every training session—whether in-person, virtual, or hybrid—runs smoothly from a technical standpoint. This is a hands-on role for a proactive problem-solver who thrives on making technology work for people. You'll be responsible for everything from setting up AV equipment and managing our Learning Management System (LMS) to providing real-time support for instructors and learners. Your work directly impacts the quality of our training programs and ensures a positive, frustration-free learning experience for everyone involved.

📈 Career Progression

Typical Career Path

Entry Point From:

IT Helpdesk Technician
AV Support Specialist
Administrative Assistant (in a Training or HR department)

Advancement To:

Senior Training Technician
Learning Management System (LMS) Administrator
Corporate Trainer or Technical Trainer
Instructional Technologist

Lateral Moves:

Instructional Designer
IT Support Specialist
Media Production Specialist

Core Responsibilities

Primary Functions

Set up, configure, and troubleshoot classroom technology, including projectors, audio/visual systems, smart boards, and video conferencing equipment, to ensure complete readiness for all training sessions.
Provide real-time technical support to instructors and participants during live and virtual training sessions, promptly resolving any hardware, software, or network connectivity issues that arise.
Manage and maintain the technical infrastructure of all physical training rooms and virtual learning environments, performing regular checks and preventative maintenance on all equipment.
Administer the Learning Management System (LMS), including creating new course shells, uploading and updating training content, managing user enrollments, and generating custom completion reports.
Prepare, duplicate, and distribute both physical and digital training materials, such as workbooks, guides, and digital assets, ensuring all resources are available for participants before each session.
Operate video recording and streaming equipment to capture live training sessions for on-demand playback, which includes basic editing and post-production tasks to create polished final versions.
Assist in the setup and end-to-end management of virtual classroom platforms like Zoom, Microsoft Teams, or Webex, including scheduling sessions, managing breakout rooms, and assisting with interactive features like polls and Q&A.
Conduct pre-session technical checks and rehearsals with internal and external instructors to ensure they are comfortable with the technology and that all systems are functioning as expected.
Maintain a precise and up-to-date inventory of all training equipment, software licenses, and consumable supplies, and coordinate the procurement of new items as needed to avoid shortages.
Install, update, and configure specialized software on training lab computers or virtual machines to meet the specific requirements of technical and systems-based courses.
Collaborate with instructional designers and trainers to understand the technical requirements of new courses and provide valuable input on the feasibility and best use of available technology.
Develop and maintain clear, user-friendly documentation, quick-reference guides, and standard operating procedures (SOPs) for training room equipment and virtual learning platforms.
Provide basic "how-to" training and orientation for new instructors and facilitators on the effective use of classroom technology and virtual training software.
Monitor and respond to technical support tickets and inquiries from the training department and learners in a timely, professional, and helpful manner.
Coordinate the logistics for in-person training sessions, which can include room booking, catering arrangements, and acting as a liaison with facilities management to ensure a smooth event.
Reset and re-image classroom computers and virtual environments after each training session to ensure a clean, standardized, and secure setup for the next group.
Evaluate and recommend new learning technologies, software, and hardware to enhance the training experience and improve the operational efficiency of the training department.
Assist with the physical setup and breakdown of training rooms, including arranging tables, chairs, and equipment according to specific session requirements and layouts.
Manage user accounts and permissions within various learning technology systems, ensuring appropriate access levels for instructors, administrators, and learners based on their roles.
Collect, compile, and analyze feedback from participants and instructors regarding the technical aspects of training delivery to identify recurring issues and areas for improvement.
Support the production of multimedia learning assets, such as recording and editing voice-overs, creating simple graphics, or editing short instructional video clips.
Ensure all technical setups and procedures strictly comply with company IT security policies and data privacy regulations to protect corporate and personal information.

Secondary Functions

Support the Training and Development team with various administrative tasks and special projects as assigned.
Contribute to team meetings by providing updates on technical operations and suggesting process improvements.
Collaborate with the central IT department to escalate and resolve complex network, hardware, or software issues impacting training environments.
Participate in professional development activities to stay current with emerging learning technologies and industry best practices.

Required Skills & Competencies

Hard Skills (Technical)

Proficiency with audio/visual (AV) equipment, including projectors, microphones, sound systems, and video conferencing units (e.g., Polycom, Crestron, Cisco).
Experience managing and administering a Learning Management System (LMS) such as Cornerstone, Moodle, Canvas, or Docebo.
Strong knowledge of virtual classroom and web conferencing platforms like Zoom, Microsoft Teams, Webex, and Adobe Connect, including their administrative functions.
Advanced skills in the Microsoft Office Suite (PowerPoint, Word, Excel, Outlook) for material preparation, scheduling, and reporting.
Hands-on experience with PC and Mac hardware troubleshooting, software installation, and system imaging/cloning.
Familiarity with basic networking concepts (TCP/IP, Wi-Fi, DNS, VPN) to effectively diagnose and resolve connectivity issues.
Competency with basic video recording and editing software (e.g., Camtasia, Adobe Premiere Rush, iMovie).
Broad knowledge of modern operating systems, including Windows 10/11 and macOS.
Ability to create and maintain clear technical documentation and user-friendly job aids.
Experience with IT service management or ticketing systems (e.g., Jira, ServiceNow, Zendesk) for tracking support requests.
Foundational understanding of e-learning standards like SCORM and xAPI.

Soft Skills

Excellent Verbal and Written Communication
Strong Analytical Problem-Solving and Troubleshooting
High Level of Attention to Detail and Organization
Customer-First Service Orientation
Ability to Work Calmly Under Pressure and Meet Deadlines
Adaptability and Flexibility in a Dynamic Environment
Proactive, Takes Initiative, and Self-Motivated
Strong Sense of Teamwork and Collaboration

Education & Experience

Educational Background

Minimum Education:

Associate's degree or equivalent technical certification (e.g., CompTIA A+, Network+).

Preferred Education:

Bachelor's degree.

Relevant Fields of Study:

Information Technology
Educational Technology
Computer Science
Communications

Experience Requirements

Typical Experience Range:

2-5 years of experience in a technical support, AV support, or corporate training support role.

Preferred:

Direct experience supporting instructors and learners in a fast-paced corporate or academic setting. A proven track record of successfully managing the technical logistics for both in-person and virtual training modalities is highly desirable.