Key Responsibilities and Required Skills for TV Technician Assistant
💰 $18 - $25 per hour
🎯 Role Definition
As a TV Technician Assistant, you will be the right hand to our experienced senior technicians. This hands-on role involves traveling to customer homes and businesses to assist with the installation, setup, troubleshooting, and repair of a wide range of television and home theater equipment. You are a problem-solver at heart, eager to learn the trade, and dedicated to providing a five-star customer experience. If you're mechanically inclined, comfortable with technology, and enjoy working in a dynamic, team-oriented environment, this is the perfect starting point for a rewarding technical career.
📈 Career Progression
Typical Career Path
Entry Point From:
- Recent High School or Technical School Graduate
- Retail Associate (especially in electronics)
- Cable Puller or Construction Laborer
- Warehouse Associate
Advancement To:
- Lead TV Technician / Senior Field Technician
- Home Theater Installation Specialist
- Field Service Supervisor or Team Lead
- A/V Project Manager
Lateral Moves:
- Network Cabling Technician
- Security & Alarm System Installer
Core Responsibilities
Primary Functions
- Assist lead technicians with the physical installation and mounting of flat-screen TVs, soundbars, and surround sound systems on various wall surfaces.
- Run, conceal, and terminate low-voltage wiring, including coaxial, HDMI, speaker, and Ethernet cables, ensuring a clean and professional appearance.
- Help in the setup and configuration of smart TVs, streaming devices (Apple TV, Roku), Blu-ray players, and gaming consoles.
- Support the diagnosis and troubleshooting of audio, video, and signal connectivity issues under the guidance of a senior technician.
- Learn and perform basic signal strength tests for satellite, cable, and over-the-air antenna systems using specialized meters.
- Aid in the assembly and setup of A/V furniture, equipment racks, and universal remote programming.
- Provide clear and friendly explanations to customers on how to operate their newly installed or repaired entertainment systems.
- Ensure the work area is kept clean, organized, and safe for both the team and the customer throughout the service call.
- Maintain an accurate inventory of parts, tools, and equipment in the company vehicle, reporting any shortages.
- Handle and transport delicate and often heavy electronic equipment with utmost care to prevent damage.
- Accurately complete and submit digital or paper work orders, service logs, and job notes at the conclusion of each appointment.
- Safely operate a company vehicle to travel to various job sites, adhering to all traffic laws and company driving policies.
- Communicate effectively with dispatch and the lead technician regarding job status, challenges, and estimated completion times.
- Prepare and stage all necessary tools, hardware, and equipment for each day's scheduled jobs.
Secondary Functions
- Perform pre-installation site surveys to assess job requirements, identify potential obstacles, and plan wiring paths.
- Assist in upgrading firmware and software on TVs, receivers, and other connected devices to ensure optimal performance.
- Participate in ongoing training sessions to stay current with new products, installation techniques, and industry best practices.
- Provide feedback to the service manager on common equipment failures or customer issues to help improve processes.
- Help manage the recycling and disposal of old equipment and packaging materials according to company and environmental guidelines.
- Under direct supervision, perform minor component-level repairs or part swaps on A/V equipment.
- Support the setup of basic home networking components, such as Wi-Fi extenders, to ensure reliable streaming performance for smart TVs.
Required Skills & Competencies
Hard Skills (Technical)
- Proficiency in using a variety of hand and power tools (e.g., drills, screwdrivers, stud finders, wire strippers).
- Basic knowledge of low-voltage wiring, signal flow, and connectivity standards (HDMI, Coax, Ethernet).
- Ability to read and interpret installation manuals, basic schematics, and work orders.
- Familiarity with mounting hardware and techniques for different wall types (drywall, brick, plaster).
- Comfort with technology and the ability to learn new software and device configurations quickly.
- Experience with cable termination and testing is a significant plus.
Soft Skills
- Exceptional customer service and interpersonal communication skills.
- Strong critical thinking and problem-solving abilities.
- High level of attention to detail and a commitment to quality workmanship.
- Excellent time management and organizational skills to handle a schedule of appointments.
- Physical stamina and the ability to lift and carry heavy objects (50+ lbs) and work on ladders.
- A positive, team-player attitude and a strong willingness to learn from senior staff.
- Adaptability to work in various home environments and handle unexpected on-site challenges.
Education & Experience
Educational Background
Minimum Education:
High School Diploma or equivalent. A valid driver's license with a clean driving record is required.
Preferred Education:
Certificate or Associate's degree from a vocational school in Electronics Technology, Telecommunications, or a related field.
Relevant Fields of Study:
- Electronics Repair & Installation
- Telecommunications Technology
- Network Systems
Experience Requirements
Typical Experience Range: 0-2 years
Preferred: While prior experience is a plus, we are actively seeking entry-level candidates with a strong mechanical aptitude and a passion for technology. Comprehensive on-the-job training will be provided.