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Key Responsibilities and Required Skills for User Experience Product Assistant

💰 $ - $

🎯 Role Definition

The User Experience Product Assistant supports product teams by bridging user research, design execution, and product delivery. This role assists Product Managers and UX Designers to convert user needs into usable features, create prototypes and documentation, run usability tests, analyze user data, and help maintain design consistency. The ideal candidate combines a sharp user-centered mindset with practical design tooling, data literacy, and strong cross-functional communication skills to accelerate product decisions and improve user outcomes.

📈 Career Progression

Typical Career Path

Entry Point From:

  • UX/UI Intern or Junior Designer
  • Customer Support Analyst or Customer Success Associate
  • Product Operations Coordinator or Junior Product Manager

Advancement To:

  • UX Designer / Product Designer
  • Associate Product Manager / Product Manager
  • UX Researcher or Interaction Designer

Lateral Moves:

  • UX Research Specialist
  • Design Systems Coordinator

Core Responsibilities

Primary Functions

  • Collaborate with Product Managers and Senior UX Designers to translate product requirements and business goals into user-centered design tasks, user flows, and prioritized feature backlogs.
  • Assist with planning, coordinating and conducting qualitative user research (interviews, contextual inquiries, diary studies) to surface real user needs and pain points that inform feature definition.
  • Design and iterate wireframes, interactive prototypes and high-fidelity mockups using tools such as Figma, Sketch, Adobe XD or similar, ensuring deliverables are ready for stakeholder review and user testing.
  • Support usability testing sessions end-to-end: recruit participants, prepare test scripts, moderate sessions, document findings, and synthesize actionable recommendations for product teams.
  • Create and maintain design documentation including user journeys, annotated wireframes, pattern libraries, and component specifications that developers and designers can implement consistently.
  • Translate user research findings and usability test results into prioritized insights, clear problem statements, and actionable design recommendations that influence the product roadmap.
  • Work with analytics and data teams to define and monitor UX metrics and KPIs (e.g., task success rate, time-on-task, conversion funnels, retention) to evaluate the performance of UX improvements.
  • Support A/B and multivariate testing by helping to design test variants, defining hypotheses, and coordinating with engineering and analytics to validate UX changes.
  • Participate in agile ceremonies (planning, standups, sprint reviews), manage tasks in Jira or similar ticketing systems, and ensure delivery of UX assets on sprint cadence.
  • Prepare polished deliverables and presentations for cross-functional stakeholders and leadership, communicating design rationale, user impact, and trade-offs succinctly.
  • Assist engineers during implementation by providing assets, clarifications, and QA support to ensure final product aligns with intended user experience and design specifications.
  • Maintain and evolve design systems or component libraries by documenting usage patterns, accessibility guidelines, and responsive rules to improve design-to-code consistency.
  • Help synthesize user feedback from support tickets, NPS comments, app store reviews, and social channels into prioritized product improvements and bug reports.
  • Conduct competitive and market analysis to benchmark user experience patterns, identify opportunities and propose features that strengthen product differentiation.
  • Support content and microcopy efforts to ensure UI text is clear, on-brand, and optimized for task completion and conversion.
  • Map and maintain user personas and empathy maps, ensuring product decisions remain grounded in representative user needs and scenarios.
  • Create annotated handoffs and acceptance criteria for engineers, including edge cases, error states, and accessibility requirements to reduce rework.
  • Assist with accessibility audits and remediation planning to ensure interfaces meet WCAG guidelines and inclusive design principles.
  • Coordinate cross-functional workshops (co-creation, ideation, design sprints) to accelerate alignment, prototype solutions, and generate user-validated concepts.
  • Track design debt and usability issues; collaborate with product and engineering to prioritize technical and UX debt reduction as part of roadmap grooming.
  • Support localization and internationalization efforts by validating designs for multi-language layouts and cultural contexts.
  • Help measure the business impact of UX initiatives by connecting user outcomes to conversion, engagement, retention and other business metrics.
  • Keep current with UX best practices, emerging tools, and platform conventions to bring modern approaches and efficiency gains to the product team.
  • Mentor or onboard junior interns or contractors on UX deliverables, tooling conventions and research protocols to scale team capacity.

Secondary Functions

  • Assist with ad-hoc research requests and exploratory data analysis to answer specific user questions or validate assumptions.
  • Contribute to the organization's UX strategy, design process improvements, and roadmap input based on recurring user insights.
  • Collaborate with product operations to translate data and user needs into engineering requirements and well-scoped tickets.
  • Support sprint planning, backlog refinement and agile ceremonies to ensure UX work is planned and delivered predictably.

Required Skills & Competencies

Hard Skills (Technical)

  • Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, InVision or Framer.
  • Practical experience building interactive prototypes and clickable flows for web and native mobile platforms.
  • Basic understanding of user research methods: moderated/unmoderated usability testing, surveys, card sorting, tree testing, and contextual interviews.
  • Familiarity with analytics platforms and tools (Google Analytics, Mixpanel, Amplitude) for tracking user behavior and validating hypotheses.
  • Experience documenting and maintaining design systems, reusable components, and style guides.
  • Ability to craft clear UX deliverables: wireframes, user flows, journey maps, personas, and annotated mockups.
  • Knowledge of HTML/CSS fundamentals and responsive design principles to collaborate effectively with engineering.
  • Experience with accessibility standards and testing (WCAG) and applying inclusive design principles.
  • Working knowledge of A/B testing platforms (Optimizely, VWO, Google Optimize) and experiment design basics.
  • Proficiency with collaboration and project management tools: Jira, Trello, Confluence, Miro, or Notion.
  • Familiarity with basic data analysis and visualization (Excel, Google Sheets, SQL basics or BI tools) to interpret user data.
  • Experience preparing stakeholder-facing presentations with clear metrics, qualitative findings, and proposed actions.

Soft Skills

  • Strong written and verbal communication: able to explain design rationale and research insights to technical and non-technical stakeholders.
  • Empathy and user advocacy: consistently champions the voice of the user in product discussions and prioritization.
  • Curiosity and analytical thinking: asks the right questions, synthesizes qualitative and quantitative data, and surfaces actionable insights.
  • Collaboration and cross-functional teamwork: works effectively with product, engineering, marketing and customer success to ship value.
  • Time management and organization: manages multiple projects, deadlines, and stakeholders with clear prioritization.
  • Problem-solving and creativity: generates alternative solutions and iterates quickly based on feedback and constraints.
  • Attention to detail: produces polished deliverables and catches usability issues before development handoff.
  • Adaptability and learning mindset: comfortable with changing priorities in an agile environment and eager to learn new tools and methods.
  • Facilitation and stakeholder management: runs workshops, aligns teams, and negotiates trade-offs diplomatically.
  • Growth mindset and feedback orientation: actively solicits and applies feedback to improve designs and processes.

Education & Experience

Educational Background

Minimum Education:

  • Bachelor's degree or equivalent in Design, Human-Computer Interaction (HCI), Psychology, Information Science, Visual Communication, or related discipline; equivalent practical experience and portfolio accepted.

Preferred Education:

  • Bachelor's or Master's in HCI, Interaction Design, Cognitive Psychology, Product Design, or related field.
  • Certifications or coursework in UX research, UX design tools, or product management (e.g., Nielsen Norman Group, Google UX Certificate).

Relevant Fields of Study:

  • Human-Computer Interaction (HCI)
  • Interaction Design / Product Design
  • Cognitive Psychology / Behavioral Science
  • Information Architecture / Information Science
  • Visual Communication / Graphic Design

Experience Requirements

Typical Experience Range: 1–4 years in UX, product support, or related role supporting product teams.

Preferred:

  • 2+ years working directly on product teams supporting UX or product design activities with demonstrable outcomes.
  • Portfolio demonstrating user research, wireframes, prototypes and delivered features with measured impact.
  • Experience in Agile environments and collaborating closely with engineering and product management.
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