Key Responsibilities and Required Skills for Verification Systems Coordinator

🎯 Role Definition

The Verification Systems Coordinator is responsible for operating and optimizing the organization's identity and document verification stack — including vendor orchestration, rule configuration, quality assurance, reporting, and cross-functional problem resolution. This role is the operational and technical bridge between Compliance/Risk, Engineering, Product, and vendor partners to ensure end-to-end verification workflows meet business, regulatory, and customer experience goals.

Key focus areas include:

Managing identity verification and biometrics platforms (document OCR, liveness, facial matching).
Operating and tuning automated rule engines and decisioning logic to balance conversion and fraud mitigation.
Monitoring system health, SLAs, dashboards and leading incident response for verification failures.
Coordinating vendor relationships, integrations, and commercial terms related to verification services.

📈 Career Progression

Typical Career Path

Entry Point From:

Verification Analyst / Identity Operations Specialist
KYC Analyst / AML Analyst
Fraud Operations Specialist

Advancement To:

Verification Systems Manager / Identity Operations Manager
Head of Identity Verification / Director, Identity & Fraud
Product Manager — Identity & Trust

Lateral Moves:

Fraud Operations Manager
Compliance & Regulatory Analyst
Vendor Operations / Supplier Management

Core Responsibilities

Primary Functions

Own daily operations of identity and document verification platforms (Onfido, Jumio, Socure, IDnow, or equivalent), including configuration management, escalation handling, and vendor performance monitoring to meet SLA and quality targets.
Design, deploy and maintain verification rule sets and decisioning flows to maximize true acceptance rates while minimizing fraud, including A/B test coordination and rollback plans.
Configure and maintain API integrations between verification vendors, internal case management systems, and user onboarding flows; troubleshoot integration errors and partner APIs (REST/JSON/OAuth).
Lead end-to-end vendor onboarding and offboarding for verification technology partners, including technical integration, test plans, contractual SLA definitions, and post-launch monitoring.
Conduct daily and weekly monitoring of verification pipelines, queue backlogs, error rates, false positives/negatives, and system latency; identify root cause and drive remediation.
Develop, maintain and enforce standard operating procedures (SOPs), runbooks and escalation matrices for verification operations, incident response, and exception handling.
Manage the human reviewer/operations team routing, capacity planning and training materials to ensure consistent manual review outcomes and operational efficiency.
Implement and owner of case management workflows for dispute resolution, manual review, appeals, and re-verification requests; ensure accurate tagging and audit trail for compliance.
Partner with Risk, Compliance and Legal to ensure KYC/AML policy alignment and implement regulatory controls, documentation retention and audit-ready logs to support regulatory examinations.
Generate and own executive-level reporting and dashboarding (KPI: pass rate, time-to-verify, manual review volumes, fraud trends) using SQL, BI tools or data visualization platforms.
Design and execute quality assurance programs: periodic sample reviews, double-blind checks, and accuracy audits to validate vendor and internal reviewer performance.
Coordinate and run user acceptance testing (UAT), regression and integration tests for verification system upgrades, new vendor connectors, or product changes.
Analyze verification data and fraud signals to surface trends, recommend new rules or configuration changes and present findings to stakeholders with clear remediation plans.
Lead incident triage and post-mortems for verification outages or data discrepancies; define corrective actions, timeline and communications to stakeholders and customers.
Work with Product and Engineering to prioritize verification platform enhancements, feature requests, and performance tuning based on operational metrics and customer impact.
Maintain and optimize routing logic and vendor orchestration strategies to control costs while improving coverage across geographies, document types and device types.
Maintain data privacy and security controls for verification data (PII), ensuring compliance with GDPR, CCPA, PCI and internal data handling policies during transfers, logs and storage.
Coordinate cross-functional projects to integrate biometric authentication, liveness detection and new document types; define acceptance criteria and measure impact after launch.
Execute periodic vendor performance reviews including SLA compliance, accuracy metrics, security posture, and roadmap alignment; lead contract escalation and remediation where required.
Provide training, playbooks and real-time guidance to customer support and onboarding teams regarding verification outcomes, false rejects, and manual review handling.
Maintain a backlog of operational and systems improvements, prioritize by business impact, and coordinate implementation with engineering and vendors.
Support audit requests and provide required artifacts and narratives to internal audit, compliance, and external regulators related to verification processes and decisions.
Monitor fraud trends and collaborate with fraud analytics to develop risk models, blocklists, and whitelists to reduce repeat fraud patterns across identity verification flows.

Secondary Functions

Support ad-hoc data requests and exploratory data analysis.
Contribute to the organization's data strategy and roadmap.
Collaborate with business units to translate data needs into engineering requirements.
Participate in sprint planning and agile ceremonies within the data engineering team.

Required Skills & Competencies

Hard Skills (Technical)

Hands-on experience with identity verification platforms and vendors (Onfido, Jumio, Socure, IDnow, Veriff, LexisNexis).
Strong knowledge of KYC, AML and identity verification regulations and best practices.
API integration experience (RESTful APIs, JSON, OAuth2), ability to read API docs and debug integration issues.
Proficiency with SQL for operational reporting and troubleshooting; comfortable writing queries against verification event logs.
Experience with BI and dashboarding tools (Looker, Tableau, Power BI) to build KPI dashboards and executive reports.
Familiarity with document verification technology: OCR, MRZ parsing, document template recognition and automated data extraction.
Understanding of biometric matching, liveness detection and face match accuracy metrics.
Practical experience with case management and ticketing systems (Zendesk, ServiceNow, Jira) for reviewer workflows and escalations.
Monitoring and logging experience (Datadog, Splunk, New Relic) to track system health, latency and error patterns.
Experience running UAT, regression testing, QA scripts and coordinating cross-functional test plans.
Basic scripting or data manipulation skills (Python, Bash, Excel macros) for automation and data cleanup tasks.
Familiarity with data privacy and security requirements (GDPR, CCPA) and secure handling of PII.
Vendor management and SLA negotiation experience with measurable outcomes.
Knowledge of fraud prevention techniques and experience collaborating with fraud teams to implement rules and models.

Soft Skills

Excellent communication skills: translate technical issues into clear operational or business language for stakeholders and executives.
Strong analytical mindset with attention to detail and the ability to surface root cause from noisy event streams.
Project management and prioritization skills; ability to juggle platform incidents, ongoing improvements, and stakeholder requests.
Customer-focused orientation with a bias for improving end-user verification success and experience.
Proven collaborator who can work across Product, Engineering, Compliance, Legal and external vendors.
Calm under pressure with demonstrated incident management and post-mortem facilitation experience.
Training and coaching mindset to elevate manual reviewers and operational team performance.

Education & Experience

Educational Background

Minimum Education:

Bachelor's degree in Information Systems, Computer Science, Business, Finance, Criminal Justice, or a related field — or equivalent professional experience.

Preferred Education:

Bachelor’s or Master’s degree in Computer Science, Information Security, Data Science, Finance, or related discipline.
Certifications in identity verification, privacy (CIPP), project management (PMP, Scrum) or AML/KYC a plus.

Relevant Fields of Study:

Information Systems / Computer Science
Data Science / Analytics
Business Administration / Finance
Cybersecurity / Information Security
Criminal Justice / Risk & Compliance

Experience Requirements

Typical Experience Range:

3–7 years in identity verification operations, fraud prevention, KYC/AML operations, or similar roles supporting verification systems.

Preferred:

5+ years managing or operating identity verification platforms, performing vendor integrations and owning operational KPIs.
Demonstrated track record of improving verification pass rates, reducing manual review volumes or lowering verification-related costs.