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Key Responsibilities and Required Skills for Worldpac Delivery Driver

💰 $34,000 - $52,000

LogisticsDeliveryAutomotiveWarehouse

🎯 Role Definition

The Worldpac Delivery Driver is responsible for safely operating company vehicles to deliver automotive aftermarket parts from distribution centers to repair shops, dealerships, and wholesale customers. This role emphasizes on-time delivery, exceptional customer service, accurate order fulfillment, and strict adherence to safety and regulatory requirements. The ideal candidate combines commercial driving competency, product knowledge of automotive parts, and strong communication with dispatch and counter staff to ensure an efficient parts distribution network.

📈 Career Progression

Typical Career Path

Entry Point From:

  • Warehouse Associate / Picker-Packer
  • Parts Counter Associate or Parts Runner
  • Local Courier / Delivery Driver (non-CDL)

Advancement To:

  • Lead Delivery Driver / Route Supervisor
  • Logistics Coordinator / Dispatch Specialist
  • Fleet Supervisor or Transportation Manager

Lateral Moves:

  • Parts Counter Sales Representative
  • Inside Sales / Account Specialist
  • Warehouse Team Lead

Core Responsibilities

Primary Functions

  • Safely operate company vans, box trucks, or light-duty commercial vehicles to complete scheduled daily routes delivering automotive aftermarket parts to repair shops, dealerships, and wholesale customers while maintaining a clean driving record and adhering to all local, state, and federal regulations.
  • Load and unload parts accurately and efficiently at the warehouse and customer locations using correct lifting techniques, hand trucks, and, where applicable, pallet jacks or dock equipment to minimize damage and ensure order integrity.
  • Verify orders against packing slips and electronic delivery manifests, confirm part numbers and quantities, capture customer signatures, and obtain proof of delivery (POD) using handheld scanners, mobile apps, or paper forms as required.
  • Provide professional, courteous, and product-informed customer service at customer locations by confirming parts fitment, advising on basic part interchange information, and escalating technical or inventory questions to parts counter staff or technical specialists.
  • Manage route logistics to maximize on-time delivery performance, using route-optimization software, GPS navigation, and real-time communication with dispatch to adjust to traffic, weather, or customer availability.
  • Maintain accurate delivery logs, mileage records, fuel receipts, and daily vehicle inspection checklists, and submit these records in a timely manner through company systems for payroll and compliance.
  • Conduct pre-trip and post-trip vehicle inspections (tires, lights, brakes, fluids, cargo securement) and report any defects or incidents immediately to fleet management to ensure vehicle safety and regulatory compliance.
  • Collect customer payments, process COD transactions, reconcile invoices and receipts at the end of the shift, and follow company cash-handling and reconciliation procedures to maintain accurate financial records.
  • Handle returns, core exchanges, and warranty parts by confirming return authorizations, documenting conditions, and transporting returns back to the distribution center following company returns policy.
  • Maintain and organize vehicle inventory and parts stock in assigned delivery vehicle, restocking from the warehouse as needed to support on-route sales and expedite customer needs.
  • Communicate proactively with dispatch and sales staff about delays, missed deliveries, special instructions, or product shortages to enable timely customer notifications and problem resolution.
  • Follow DOT, company safety policies, and PPE requirements, participate in safety briefings, and take corrective action to eliminate hazards during loading/unloading and while on the road.
  • Perform basic vehicle maintenance such as topping off fluids, maintaining proper tire pressure, and ensuring the cleanliness and professional appearance of the vehicle interior and exterior.
  • Meet productivity and service-level KPIs such as on-time delivery percentage, delivery accuracy, and customer satisfaction while balancing safety and compliance.
  • Use handheld scanners, mobile devices, and company software to update order status in real time, capture digital proof of delivery, and communicate inventory discrepancies to the warehouse team.
  • Execute scheduled same-day, next-day, and emergency or priority deliveries with an emphasis on responsiveness for critical parts needed for vehicle repairs to minimize customer downtime.
  • Assist warehouse staff with order picking and staging during peak periods, new product rollouts, or when route volumes require cross-functional support to maintain distribution throughput.
  • Follow secure loading practices to prevent theft, damage, or loss of high-value parts, maintain chain-of-custody documentation when required, and report suspicious activities to management.
  • Train and mentor new drivers on route procedures, customer service standards, vehicle inspection protocols, and company delivery systems to ensure consistent service across the team.
  • Maintain compliance with permits, endorsements, DOT medical cards, and other regulatory documentation required for assigned vehicle classes and routes; coordinate renewals with HR/fleet as needed.
  • Report and document accidents, vehicle damage, or customer disputes according to company incident reporting procedures and cooperate with investigations to reduce risk and liability.
  • Provide feedback to operations and procurement teams on common product gaps, frequently requested parts, and customer trends to improve inventory planning and service offerings.

Secondary Functions

  • Support warehouse cycle counts, inventory audits, and assist with locating hard-to-find parts during inventory reconciliation.
  • Participate in continuous improvement initiatives, suggesting route, loading, or packaging optimizations to increase efficiency and reduce damage claims.
  • Assist sales and counter teams during peak business periods by handling simple parts transactions, cross-selling frequently used items, and supporting in-store pickup when requested.
  • Help maintain dealership and shop relationships by attending occasional customer meetings or product demonstrations alongside parts representatives.
  • Participate in scheduled safety and training meetings, contribute to toolbox talks, and maintain certifications required for job performance (forklift, DOT, PPE).
  • Provide on-call backup support for emergency parts deliveries during nights or weekends when business needs require extended coverage.
  • Assist with light clerical tasks such as filing delivery records, scanning invoices, and supporting data entry into order management systems.
  • Coordinate with third-party carriers when interline transfers are necessary for long-haul or out-of-area deliveries to ensure uninterrupted customer service.
  • Support seasonal projects, promotional rollouts, and special distribution programs by helping stage and deliver promotional kits or bulk shipments.
  • Participate in ad-hoc process documentation efforts to capture best practices and standard work for the driver role and route operations.

Required Skills & Competencies

Hard Skills (Technical)

  • Valid U.S. driver's license (Class D or appropriate to vehicle); CDL preferred or required for larger truck routes — clean driving record required.
  • Proven experience operating commercial vans, box trucks, or light-duty trucks in local delivery environments with demonstrated safe driving history.
  • Proficiency with handheld barcode scanners, mobile delivery apps, GPS navigation (Google Maps, Waze), and route-optimization software.
  • Pre-trip and post-trip vehicle inspection expertise and ability to complete DOT vehicle inspection reports when applicable.
  • Strong order verification and invoice reconciliation skills, including experience with proof-of-delivery (POD) systems and electronic signature capture.
  • Cash handling and point-of-sale (POS) transaction experience including processing COD orders and reconciling daily receipts.
  • Knowledge of automotive parts nomenclature, basic parts interchangeability, and ability to read part numbers, VINs, and service references.
  • Inventory management skills for maintaining accurate vehicle stock and performing basic warehouse picking and restocking duties.
  • Ability to operate warehouse equipment safely (dollies, pallet jacks); forklift certification is a plus.
  • Familiarity with DOT and OSHA regulations, DOT drug and alcohol testing program participation, and workplace safety protocols.
  • Basic mechanical aptitude to perform minor vehicle maintenance tasks (checking oil, coolant, tires) and identify issues for fleet maintenance.
  • Proficient in mobile communication tools (email, SMS, push notifications) and company dispatch platforms.

Soft Skills

  • Customer-focused attitude with strong interpersonal skills to build rapport with repair shops, service managers, and counter personnel.
  • Excellent time management and route planning abilities to balance efficiency with on-time delivery expectations.
  • Strong verbal communication and active listening skills for effective coordination with dispatch and customers.
  • Problem-solving mindset to address delivery exceptions, missing parts, and route disruptions quickly and professionally.
  • Dependability and punctuality: ability to maintain consistent attendance and meet scheduled start times and delivery windows.
  • Attention to detail to ensure order accuracy, proper documentation, and secure handling of parts and payments.
  • Physical stamina and safe lifting technique to handle repetitive lifting, bending, and long periods of vehicle entry/exit.
  • Team-oriented mindset with willingness to cross-train and support warehouse or sales colleagues during peak periods.

Education & Experience

Educational Background

Minimum Education:

  • High school diploma or GED.

Preferred Education:

  • Vocational training or coursework in logistics, automotive technology, or supply chain fundamentals.

Relevant Fields of Study:

  • Logistics and Supply Chain Management
  • Automotive Technology / Service
  • Transportation Management

Experience Requirements

Typical Experience Range:

  • 1–5 years of professional driving or delivery experience; 1–3 years preferred for standard routes, 2+ years preferred for priority routes or larger vehicles.

Preferred:

  • Prior experience delivering automotive parts or working in aftermarket parts distribution.
  • Experience with route optimization tools, electronic proof-of-delivery systems, and inventory management within a distribution center environment.
  • Clean driving record with no major violations; DOT medical card and/or relevant endorsements as required by route/vehicle class.
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