Key Responsibilities and Required Skills for Xenon Program Consultant

🎯 Role Definition

We are seeking an experienced Xenon Program Consultant to lead enterprise program implementations, drive cross-functional delivery, and act as the primary advisor for technical and business stakeholders. The ideal candidate will combine program and project management expertise with hands-on experience in SaaS implementation, integrations (APIs, ETL), data migration, change management, and vendor coordination. This role balances strategic planning and tactical execution to ensure on-time, on-budget delivery and measurable business outcomes.

Core SEO & keyword phrases: Xenon Program Consultant, program management, implementation consultant, SaaS implementation, cloud integration, stakeholder management, change management, data migration, API integration, vendor management, Agile delivery.

📈 Career Progression

Typical Career Path

Entry Point From:

Implementation Consultant / Delivery Consultant
Technical Project Manager or Senior Business Analyst
SaaS Solutions Consultant or Customer Success Manager

Advancement To:

Senior Program Consultant / Principal Consultant
Program Manager / Engagement Manager
Head of Professional Services / Director of Delivery
Client Solutions Architect / Practice Lead

Lateral Moves:

Customer Success Manager (Enterprise)
Product Manager (Platform Integrations)
Pre-Sales Solutions Consultant

Core Responsibilities

Primary Functions

Lead end-to-end Xenon program implementations for enterprise clients, owning the program plan, timeline, milestones, resource allocation, and financial tracking to ensure successful delivery against scope, schedule, and budget.
Serve as the primary client-facing consultant, building trusted advisor relationships with executive sponsors, business stakeholders, technical leads, and third-party vendors to align objectives and priorities.
Develop and manage detailed project workstreams (requirements, design, configuration, integration, testing, migration, training, cutover) and coordinate cross-functional teams to remove blockers and drive progress.
Create and maintain program governance artifacts including project charters, RACI matrices, success criteria, status reports, executive dashboards, and escalation pathways to ensure transparency and accountability.
Translate complex business requirements into clear technical specifications, user stories, acceptance criteria, and solution designs to guide development and integration activities.
Lead integration and API design efforts for connecting Xenon to upstream/downstream systems (ERP, CRM, HRIS, data warehouses), defining data mapping, transformation, error handling, and reconciliation processes.
Plan and execute data migration strategies including source system analysis, extraction, cleansing, transformation, validation, reconciliation, and cutover planning to minimize business disruption.
Drive functional and integration testing strategies (unit, integration, regression, UAT), coordinate test plans, manage defects through resolution, and certify readiness for production go-live.
Manage change control and scope management processes, evaluate change requests for impact on timeline, cost and quality, and negotiate trade-offs with stakeholders to preserve program success.
Implement risk management frameworks across the program, proactively identify and mitigate delivery, technical, and organizational risks, and maintain a risk register and mitigation plans.
Configure Xenon platform modules and features to meet client-specific business processes, applying best practices and tailoring where necessary to achieve business value.
Coach and mentor on-site and remote implementation teams, junior consultants, and client power-users on delivery methodologies, platform capabilities, and professional services best practices.
Lead client training and enablement programs, designing training curricula, delivering workshops, creating user guides and go-live support plans to accelerate user adoption and ROI.
Establish and measure program success metrics (KPIs, SLAs, adoption, business outcomes), build dashboards and reports to demonstrate value and continuously optimize post-implementation performance.
Coordinate vendor and partner activities, manage statements-of-work (SOWs), third-party delivery dependencies, and vendor performance to ensure timely integration and deliverables.
Facilitate executive steering committee meetings, present program status, risks, financials and decisions required, and secure sponsor support for critical milestones and resourcing.
Apply Agile and hybrid delivery methodologies (Scrum, Kanban, Waterfall as appropriate) to adapt delivery cadence to client needs, including sprint planning, backlog management, and retrospectives.
Drive process improvement and operational readiness initiatives with client stakeholders, recommending changes to business processes, organizational roles, and governance to maximize Xenon impact.
Collaborate with product and engineering teams to surface customer feedback, prioritize platform enhancements, validate feature behavior and advocate for product improvements.
Prepare and manage program budgets and forecasts, track actuals vs plan, control billable resource usage, and ensure the commercial success of professional services engagements.
Support procurement, contract review and compliance checks when onboarding clients or third-party partners, ensuring alignment with legal, security, and privacy requirements (GDPR, SOC2 where applicable).
Deliver post-go-live support and hypercare activities, define SLA handover to support teams, and implement continuous improvement cycles to stabilize operations.
Develop customer success plans and expansion opportunities by identifying additional value areas, upsell/cross-sell potential, and cultivating long-term strategic relationships.

Secondary Functions

Support ad-hoc data requests and exploratory data analysis.
Contribute to the organization's data strategy and roadmap.
Collaborate with business units to translate data needs into engineering requirements.
Participate in sprint planning and agile ceremonies within the data engineering team.
Prepare client-ready documentation such as implementation guides, runbooks, and post-mortem reports to institutionalize program learnings.
Assist sales and pre-sales teams with scoping, estimates, and technical workshops during RFP and pre-contract phases.
Help define professional services offerings, implementation templates, accelerators, and reusable assets to improve delivery efficiency.
Represent the company at industry events, client meetings and reference calls, providing expert insights on best practices and solution capabilities.

Required Skills & Competencies

Hard Skills (Technical)

Program Management: Enterprise program planning, resource forecasting, budgeting, milestone management, and executive reporting.
Project Management Tools: Proficient with JIRA, Microsoft Project, Smartsheet, Asana or similar tools for planning, tracking, and reporting.
SaaS Implementation: Hands-on experience implementing cloud-based SaaS platforms, configuration, multi-tenant considerations and upgrade processes.
Integrations & APIs: Design and manage REST/SOAP API integrations, middleware/ETL tools, webhooks, data mapping and error handling patterns.
Data Migration & ETL: Experience with large-scale data extraction, transformation, load, reconciliation, and validation processes.
Technical Architecture: Understanding of enterprise architectures, authentication (OAuth, SAML), single sign-on, network basics and security considerations.
Testing & QA: Test strategy creation, UAT coordination, test case authoring, defect lifecycle management and automation basics.
Reporting & Analytics: Ability to define KPIs, create dashboards (Power BI, Tableau, Looker), and validate reporting logic for business stakeholders.
Compliance & Security: Familiarity with GDPR, SOC2, data privacy, encryption, and secure development/deployment practices.
Agile & Delivery Methodologies: Scrum master or Agile delivery experience, backlog grooming, sprint planning, and iterative delivery approaches.
Cloud Platforms: Working knowledge of AWS, Azure or Google Cloud Platform and their managed services relevant to SaaS deployments.
SQL & Scripting: Ability to write SQL queries for data validation and basic scripting (Python, Bash) for automation and troubleshooting.
Vendor Management: Contract oversight, SOW development, third-party coordination and performance monitoring.
CRM/ERP Integration: Experience integrating with systems such as Salesforce, NetSuite, SAP or similar enterprise applications.
Documentation & Runbooks: Authoring technical and operational documentation, playbooks and knowledge base content.

Soft Skills

Stakeholder Management: Exceptional ability to engage, influence and align executives, technical leads, and cross-functional teams.
Communication: Clear written and verbal communication for client presentations, status reports, and technical-concept translation.
Problem Solving: Strong analytical approach to diagnose issues, prioritize fixes, and propose pragmatic solutions.
Leadership: Lead by influence, motivate distributed teams, and make decisive trade-offs under pressure.
Client-Focused: Customer empathy, service orientation, and commitment to delivering measurable client outcomes.
Adaptability: Comfortable navigating ambiguity, changing priorities, and evolving technical constraints.
Time Management: Prioritize competing demands and manage multiple concurrent projects efficiently.
Negotiation: Negotiate scope, timelines, and resource trade-offs with clients and vendors.
Mentoring: Coach junior consultants and client teams to raise delivery capability and adoption.
Facilitation: Run workshops, design-thinking sessions, and cross-team alignment meetings effectively.

Education & Experience

Educational Background

Minimum Education:

Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or a related field.

Preferred Education:

Master's degree (MBA, MS in Information Systems) or relevant postgraduate certification in project/program management.

Relevant Fields of Study:

Computer Science / Software Engineering
Information Systems / Data Science
Business Administration / Management
Industrial Engineering / Operations Management
Cybersecurity / Information Assurance

Experience Requirements

Typical Experience Range: 5 - 12+ years of relevant experience in program management, implementations, or consulting for enterprise software/SaaS solutions.

Preferred:

7+ years implementing enterprise SaaS platforms with direct program ownership and client-facing consulting experience.
Experience in regulated industries (finance, healthcare, telecom) and familiarity with compliance requirements.
Prior consulting firm or professional services background with a proven track record of leading successful, multi-stakeholder implementations.

If you would like this tailored to a specific industry (e.g., healthcare, finance) or adjusted for seniority (Associate vs Senior Consultant), I can refine the responsibilities, skills and experience to match.